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Workpath Partners

12 jobs near Columbus, OH

WorkPath Partners

Managed Care Coordinator

Passaic, NJ · On-site

$19.71 - $21.13/hr

Managed Care Coordinator We are looking for a Managed Care Coordinator to join our growing team. You will be offered a competitive hourly rate of $19.71- $21.13/ hour. We will also provide you a ...

WorkPath Partners

Managed Care Coordinator

Managed Care Coordinator I The Managed Care Coordinator I (MCC I) for the UM Letter Team is a remote-based role responsible for ensuring the quality, accuracy, and compliance of member-facing ...

WorkPath Partners

Remote Customer Service Representative

$16.50 - $22.25/hr

Customer Support Specialist A national organization that supports public health and benefits programs is hiring Customer Support Specialists to help people navigate eligibility, access to care, and ...

New

WorkPath Partners

/Managed Care Coordinator

$19.75 - $26.50/hr

Managed Care Coordinator Horizon UM Appeals Department is looking for a seasoned UM Appeals Analyst (non clinical) to join our team for a 3-6 month timeframe. The primary role includes:

WorkPath Partners

Managed Care Coordinator

Managed Care Coordinator I The MCC I (Managed Care Coordinator I) for the UM Letter Team is a remote-based role responsible for ensuring the quality, accuracy, and compliance of member-facing ...

WorkPath Partners

Care Review Clinician

Utilization Management Team Member Works with the Utilization Management team primarily responsible for inpatient medical necessity/utilization review and other utilization management activities ...

Banking Customer Service Representative

WorkPath Partners

Jacksonville, FL • On-site

$14.75 - $20.25/hr

Other

Posted 25 days ago

Job description

Banking Customer Service Representative

This position is located onsite in Jacksonville, FL with varying shift availability. As a Banking Customer Service Representative, you will work in an inbound contact center providing exceptional service to our clients or branch office partners regarding their banking accounts. CSR's must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

Key Responsibilities include:

  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
  • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
  • Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
  • Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
  • Display passion, commitment and deliver an experience that improves our customers' financial lives

Required Skills:

  • Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
  • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
  • Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
  • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
  • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
  • Positive attitude that embraces coaching as an opportunity to improvement in current role
  • Ability to handle confidential matters and sensitive information in a responsible manner

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