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Banking Complaints Jobs (NOW HIRING)

Origin Bank

Banking Center Manager

Kilgore, TX · On-site

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping ... complaints and resolving problems. Qualifications: To perform this job successfully, an individual ...

First Merchant's Bank

Banking Center Manager

Salem, IN · On-site

Resolve customer inquiries, problems and complaints with scope of authority while proactively using ... Coach bankers to the effective use of the guided conversation and associated sales tactics to ...

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How much do banking complaints jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for banking complaints in the United States is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.95 per hour, depending on experience, location, and employer.

What are banking complaints?

Banking complaints are formal expressions of dissatisfaction made by customers regarding the services, products, or conduct of a bank. These can include issues like unauthorized transactions, poor customer service, loan processing delays, or disputes over fees and charges. Banks are required to have procedures in place to handle and resolve complaints efficiently. Addressing complaints helps maintain trust and ensures regulatory compliance. Customers can typically file complaints through the bank’s website, in person, or via phone.

What are some common challenges faced by professionals handling banking complaints, and how can they be managed effectively?

Professionals managing banking complaints often encounter challenges such as resolving complex customer issues, adhering to regulatory requirements, and managing high volumes of cases under tight deadlines. Effectively addressing these challenges requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Successful complaint handlers are also adept at collaborating with various departments, such as compliance and customer service, to ensure resolutions are thorough and in line with company policies. Continuous training and staying updated on industry regulations can further support success in this role.

What are the key skills and qualifications needed to thrive in a banking complaints role, and why are they important?

To excel in a Banking Complaints role, you need a solid understanding of banking products, regulatory compliance, and strong problem-solving skills, often supported by experience in customer service or a finance-related qualification. Familiarity with complaint management systems, CRM platforms, and relevant financial regulations is typically required. Exceptional communication, patience, and conflict resolution abilities help build trust and manage challenging interactions. These skills ensure accurate resolution of complaints, maintain regulatory compliance, and uphold customer satisfaction and the bank's reputation.

What is the difference between Banking Complaints vs Banking Customer Service Representative?

AspectBanking ComplaintsBanking Customer Service Representative
Primary RoleHandle and resolve customer complaints related to banking servicesAssist customers with inquiries, account management, and general support
Required CredentialsKnowledge of banking policies, complaint resolution skillsCustomer service skills, basic banking knowledge
Work EnvironmentCall centers, complaint departments, online supportBank branches, call centers, online chat

Banking Complaints focus on resolving customer issues and complaints, often requiring specialized knowledge of banking policies. In contrast, Banking Customer Service Representatives provide general support and assistance to customers. While both roles involve customer interaction within the banking industry, their core functions and skill sets differ.

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Banking Complaints jobs near you
Infographic showing various Banking Complaints job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,452 per year, or $18 per hour.

Banking Center Manager

First Merchants Bank

Salem, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

88th of 174 rated banks

Job description

First Merchants Bank is seeking a Banking Center Manager to join our team! This position will focus on developing and implementing sales plans, coaching and developing their team, providing strong managerial leadership and direction to the banking center staff, and overseeing the operational soundness of the banking center.

As part of this role you will: 

  • Oversee and inspect all operations and compliance of the banking center.
  • Develop and implement an aggressive sales and marketing strategy to drive deposit, loan and partner referrals with new and existing client relationships.
    • Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area.
    • Market all types of business and consumer banking functions including deposits, lending, Private Wealth, brokerage, merchant processing, treasury management, etc.
  • Ensure banking center team and partners deliver upon Gold Standard for Service expectations.
    • Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities.
    • Open accounts and process loan applications for both consumer and business customers.
    • Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs.
  • Create and foster a robust employee experience within the banking center.
    • Implement effective Sales Management routines designed to coach, teach, train and inspect sales activities within the banking center(s).
    • Conduct weekly sales and pipeline meetings, daily huddles, touch bases with direct reports.
    • Complete formal and informal coaching conversations monthly focusing on sales and service behavioral observation and the associated production from those behaviors.
    • Coach bankers to the effective use of the guided conversation and associated sales tactics to expand relationships and increase share of wallet. 

To be successful in this position, we require the following:

  • High school diploma or equivalent (GED).
  • A minimum of three (3) years of sales, management, banking, or related experience including serving in a lead or supervisory capacity.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Obtain Notary Public designation. 

The following would be a plus:

  • Demonstrated ability to sell and cross-sell bank products and services.
  • Consumer lending experience.
  • Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.
  • Bachelor’s degree.

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

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