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Banking Complaints Jobs (NOW HIRING)

Upstart

Associate Compliance Manager, Complaints

OR · On-site +1

The Complaints Oversight function serves as the second line of defense, providing independent ... Experienced in providing explanations of consumer banking products and governing compliance ...

Upstart

Associate Compliance Manager, Complaints

The Complaints Oversight function serves as the second line of defense, providing independent ... Experienced in providing explanations of consumer banking products and governing compliance ...

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Banking Complaints information

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How much do banking complaints jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for banking complaints in the United States is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Banking Complaints vs Banking Customer Service Representative?

AspectBanking ComplaintsBanking Customer Service Representative
Primary RoleHandle and resolve customer complaints related to banking servicesAssist customers with inquiries, account management, and general support
Required CredentialsKnowledge of banking policies, complaint resolution skillsCustomer service skills, basic banking knowledge
Work EnvironmentCall centers, complaint departments, online supportBank branches, call centers, online chat

Banking Complaints focus on resolving customer issues and complaints, often requiring specialized knowledge of banking policies. In contrast, Banking Customer Service Representatives provide general support and assistance to customers. While both roles involve customer interaction within the banking industry, their core functions and skill sets differ.

What jobs can I transition to from banking?

Banking professionals can transition to roles such as financial analysts, loan officers, financial advisors, or compliance officers, leveraging their knowledge of finance, customer service, and regulatory environments. Skills in data analysis, communication, and understanding financial products are valuable in these roles, which may require relevant certifications or licenses.

Is bank customer service a stressful job?

Bank customer service jobs can be stressful due to handling customer complaints, resolving issues quickly, and managing high call volumes. Employees often need strong communication skills and patience to maintain professionalism in a fast-paced environment.

What are some common challenges faced by professionals handling banking complaints, and how can they be managed effectively?

Professionals managing banking complaints often encounter challenges such as resolving complex customer issues, adhering to regulatory requirements, and managing high volumes of cases under tight deadlines. Effectively addressing these challenges requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Successful complaint handlers are also adept at collaborating with various departments, such as compliance and customer service, to ensure resolutions are thorough and in line with company policies. Continuous training and staying updated on industry regulations can further support success in this role.

What are banking complaints?

Banking complaints are formal expressions of dissatisfaction made by customers regarding the services, products, or conduct of a bank. These can include issues like unauthorized transactions, poor customer service, loan processing delays, or disputes over fees and charges. Banks are required to have procedures in place to handle and resolve complaints efficiently. Addressing complaints helps maintain trust and ensures regulatory compliance. Customers can typically file complaints through the bank’s website, in person, or via phone.

How to make a complaint against bank staff?

Banking complaints against staff can be made by contacting the bank's customer service department directly, either through their official website, phone, or in person. If the issue is not resolved, you can escalate the complaint to the bank's internal complaints department or file a formal complaint with a financial ombudsman or regulatory authority. Keeping detailed records of interactions and supporting documents can help support your case.

What are the key skills and qualifications needed to thrive in a Banking Complaints role, and why are they important?

To excel in a Banking Complaints role, you need a solid understanding of banking products, regulatory compliance, and strong problem-solving skills, often supported by experience in customer service or a finance-related qualification. Familiarity with complaint management systems, CRM platforms, and relevant financial regulations is typically required. Exceptional communication, patience, and conflict resolution abilities help build trust and manage challenging interactions. These skills ensure accurate resolution of complaints, maintain regulatory compliance, and uphold customer satisfaction and the bank's reputation.

Which bank pays most for tellers?

The highest-paying banks for tellers are typically large national banks such as JPMorgan Chase, Bank of America, and Wells Fargo, which often offer higher wages and benefits compared to regional or community banks. Salaries can vary based on location, experience, and certifications, with urban areas generally providing higher pay for teller positions.
More about Banking Complaints jobs
What cities are hiring for Banking Complaints jobs? Cities with the most Banking Complaints job openings:
What states have the most Banking Complaints jobs? States with the most job openings for Banking Complaints jobs include:
What job categories do people searching Banking Complaints jobs look for? The top searched job categories for Banking Complaints jobs are:
Banking Complaints jobs near you
Infographic showing various Banking Complaints job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $37,452 per year, or $18 per hour.

Digital Banking Services Representative I

Apple Bank

Garden City, NY

Full-time

Re-posted 26 days ago

Job description

The Digital Banking Services Representative I supports Apple Bank’s Retail and Business Online Banking operations, including bill payment functions. The Representative supports our Customer Line staff via the call center, as well as the Bank’s branch network staff through the Help Desk function for assisting customer with their issues on all aspects related to online banking. The incumbent responds to customer communications received through our online banking channel as well as the Bank's general customer facing email address and fields calls for Help Desk and VISA support, in order to reduce high-volume queues during times of peak demand. Additionally, this position is responsible for troubleshooting digital banking issues and identifying and opening tickets with our vendor and logging the complaints accordingly.
NYC posting range: $55,,000 - $70,000
  • ESSENTIAL DUTIES & RESPONSIBILITIES
  • Support all phases of Retail and Business Online Banking (BOB) procedures.
  • Support Bill Pay processes, including supporting service calls, managing fraud, and responding to exceptions.
  • Resolve items that are referred to the team through the general service request queue.
  • Assist contact center by handling calls as a Customer Line agent during peak call times or as needed.
  • Assist Help Desk and Visa support queues in providing support to Bank employees.
  • Serve as backup for other fraud and risk management responsibilities, including mobile check deposit review, Visa support and Bank risk report review.
  • Troubleshoot customer issues related to digital technologies and log complaints as needed.
  • Support product implementation installs as needed (evening/weekend/off hours).
  • Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

  • Bachelor’s degree in a relevant field, or commensurate work experience will be considered in lieu of educational background.
  • 2+ years of experience in financial services or digital banking; project coordination experience a plus
  • Experience with banking products, account opening processes and CIP/compliance requirements preferred
  • Vast knowledge of digital and mobile devices, operating systems, and browser configurations.
  • Knowledge of digital banking platforms and money movement services (BillPay, P2P, A2A)
  • Digitally savvy and current on the latest devices, browsers, and operating systems.
  • Ability to manage multiple competing priorities with effective prioritization and eye for detail
  • Assume full accountability for result, serve as product expert, and leverage all resources available to achieve objectives.
  • Excellent interpersonal and communication (verbal + written) skills.
  • Requires ability to be innovative and resourceful in collaborating on solutions.
  • Dedication to delivery of quality products and outstanding customer experiences.
  • Detail oriented, persistent and manages to timelines and product performance.
  • Must be willing to learn techniques, programming languages and design patterns as needed.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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