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Bank Retail Director Jobs (NOW HIRING)

Border Bank

Retail Training Manager

Fargo, ND · On-site

$66K - $90K/yr

... Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as ...

Border Bank

Retail Training Manager

Fargo, ND · On-site

$17.50 - $23/hr

... Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as ...

Border Bank

Retail Training Manager

Fargo, ND · On-site

$66K - $90K/yr

... Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as ...

Border Bank

Retail Training Manager

Thief River Falls, MN · On-site

$66K - $90K/yr

... Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as ...

Border Bank

Retail Training Manager

Thief River Falls, MN · On-site

$17.25 - $22.75/hr

... Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as ...

Border Bank

Retail Training Manager

Coon Rapids, MN · On-site

$66K - $90K/yr

... Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as ...

Border Bank

Retail Training Manager

Thief River Falls, MN · On-site

$66K - $90K/yr

... Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as ...

Raccoon Valley Bank

Universal Banker

Grimes, IA · On-site

$17.75 - $22.25/hr

... and directing customers to the appropriate department representative. * Participate as part of various retail product marketing campaigns initiated by the Bank. Other: 10% * Contribute to team ...

The Florida Panthers

Retail Manager

Coral Springs, FL · On-site

Retail Director FLSA: Exempt Employment Type: Full-Time Location: Panther's IceDen, Coral Springs ... Travel between Panthers Ice Den, War Memorial, and Amerant Bank Arena as required Qualifications

Hobbsnews

$186K/yr

Director, Software Engineering - Bank Tech As a Capital One Director of Software Engineering, you ... The Bank Retail Money Management team is focused on helping customers improve their financial ...

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Bank Retail Director information

See salary details

$39.5K

$104.1K

$190K

How much do bank retail director jobs pay per year?

As of Sep 10, 2026, the average yearly pay for bank retail director in the United States is $104,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $131,000.00 per year, depending on experience, location, and employer.

What does a bank retail director do?

A Bank Retail Director oversees the operations and performance of a bank’s retail branches. They are responsible for developing and implementing strategies to improve customer service, increase sales, and ensure regulatory compliance across all branches. This role involves managing branch managers, setting sales targets, monitoring financial results, and driving initiatives to enhance the overall customer experience. They also collaborate with other departments to align retail operations with the bank’s broader goals and objectives.

What are the key skills and qualifications needed to thrive as a bank retail director?

To thrive as a Bank Retail Director, you need strong leadership, strategic planning, and financial management skills, typically supported by a bachelor’s degree in business or finance and significant banking experience. Familiarity with core banking systems, customer relationship management (CRM) tools, and compliance regulations is essential, and advanced certifications like Certified Retail Banker (CRB) can be advantageous. Exceptional interpersonal, communication, and problem-solving skills help foster team performance and enhance customer satisfaction. These competencies are vital for driving branch growth, ensuring regulatory compliance, and maintaining high service standards in a competitive banking environment.

What are some common challenges faced by bank retail directors when managing multiple branch locations?

Bank Retail Directors often face the challenge of maintaining consistent service standards and operational efficiency across multiple branch locations. They must balance the unique needs of each branch with overall organizational goals, all while adapting to evolving customer expectations and regulatory requirements. Effective communication, strong leadership, and the ability to implement best practices across diverse teams are crucial for success. Additionally, Bank Retail Directors frequently collaborate with marketing, compliance, and product teams to ensure alignment and drive branch performance.

What cities are hiring for Bank Retail Director jobs?

Cities with the most Bank Retail Director job openings:

What are popular job titles related to Bank Retail Director jobs?

For Bank Retail Director jobs, the most frequently searched job titles are:

Retail Training Manager

Fargo, ND • On-site

Border Bank
Commercial Banking • 51 - 200 employees
Learn more about Border Bankexternal

$66K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Border Bank is seeking a Retail Training Manager to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo, North Dakota, or Badger, Baudette, Clearbrook, Coon Rapids, Greenbush, International Falls, Middle River, Roseau, or Thief River Falls, Minnesota.The Retail Training Manager reports to the Customer & Employee Experience Director and is responsible for developing, implementing, and maintaining training programs, resources, and procedures that support the success of Border Bank's retail teams. This position serves as a key partner to Retail, Deposit Operations, Loan Operations, Risk, and other departments to ensure employees are equipped with the knowledge, tools, and resources needed to deliver exceptional customer experiences and operational excellence.Retail Training Manager Key ResponsibilitiesDesign, develop, coordinate, and deliver onboarding, transition, and ongoing training programs for retail staff to support competency, compliance, product knowledge, and service excellence.Create and maintain retail learning resources, job aids, procedures, and reference materials to ensure accuracy, consistency, and accessibility.Partner with Deposit Operations, Loan Operations, Risk, and other departments to create and maintain retail processes, procedures, and support resources.Serve as a primary resource for branch staff regarding retail policies, procedures, and operational processes, providing guidance and appropriate escalation support when needed.Identify and address learning and resource needs related to bank-wide products, services, initiatives, and process changes.Monitor training effectiveness and recommend improvements that enhance employee knowledge, performance, engagement, and retention.Research and implement adult learning best practices and training delivery methods to improve the learning experience.Leverage learning technologies, communication channels, and training platforms to effectively deliver educational content.Serve as a subject matter expert on retail systems by providing user guidance, supporting troubleshooting efforts, and identifying opportunities for system optimization from an end-user perspective.Represent the Retail department on project teams and initiatives focused on customer experience, employee experience, branch efficiencies, and operational best practices.Evaluate project impacts on retail teams and develop supporting procedures, communications, and training plans.Manage the online account opening channel to ensure appropriate coverage, processing efficiency, and service levels.Develop and maintain training materials, communications, and resources related to retail products, services, procedures, and operational changes.Build strong working relationships with retail leaders, banking peers, training professionals, and industry organizations to identify emerging trends and best practices.Retail Training Manager Education and ExperienceAssociate's degree in a related field or equivalent specialized training.Minimum of three years of banking experience preferred.Minimum of one year of training, coaching, employee development, or instructional experience preferred.Border Bank Employee BenefitsBorder Bank offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:Paid Time Off & Paid HolidaysPaid Parental Leave & Childbirth Recovery LeaveHealth, Dental & Vision InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)401(k) with Employer MatchBank-Paid Life Insurance & Long-Term DisabilitySupplemental Insurance Options (Accidental Injury, Heart & Stroke, Cancer, Intensive Care, Hospital Indemnity, Critical Illness, Life, and Short-Term Disability Insurance)Employee Assistance Program (EAP)Wellness DollarsCivic & Recreational BenefitEducation AssistanceIf you're passionate about employee development, operational excellence, and creating exceptional customer and employee experiences, we encourage you to apply today.
Job Posted by ApplicantPro