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Bank Customer Service Rep Jobs in Minnesota (NOW HIRING)

Taco John's

Customer Service Representative

New Ulm, MN · On-site

$12 - $15/hr

Customer Service Representative at Taco John's - $12-15/hour , Ultra-Flexible Shifts! Join Our Restaurant Customer Service Team in New Ulm, MN! Looking for a part-time job that actually works around ...

AppleOne

Customer Service Rep

Osseo, MN · On-site

$21/hr

The Customer Service Representative will serve as a key point of contact for customers by phone ... the banking and consumer lending industry. The team environment is well suited for someone who ...

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for bank customer service rep in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Minnesota?

For Bank Customer Service Rep jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Minnesota look for?

The top searched job categories for Bank Customer Service Rep jobs in Minnesota are:

What cities in Minnesota are hiring for Bank Customer Service Rep jobs?

Cities in Minnesota with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Customer Service Representative / Teller (Full Time)

Star Bank

Annandale, MN • On-site

$17.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Conduct teller transactions and assist customers with digital banking questions.

  • Greet customers and build relationships by cross-selling bank products.

  • Perform clerical tasks, process transactions, and maintain accurate account balances.

Job description

 
Job Description
 

Position:    Customer Service Representative                                                                                                                                                                        Status:  Full-Time; Non-Exempt, Hourly

Location:  Star Bank, Annandale                                                                                                                                                                                             Reports To:  Branch Manager
 
As a family-owned community bank that proudly serves 11 great Minnesota communities, our mission is to anticipate and meet the financial needs of our customers across the state of Minnesota by providing caring and personalized financial services that are consistent with our core values. We hold those same values for our employees and are committed to their long-term success and personal development. The Customer Service Representative will conduct teller transactions and offer exemplary customer service in-person, via phone or e-mail. 
 
Please note: The work schedule will be set by management and will include a Saturday rotation at Maple Lake during the bank hours. Occasionally, work at both Annandale and Maple Lake locations may be required. 
 

Essential Duties and Responsibilities: 

  • Conduct basic customer service transactions and answer questions about Star Bank accounts.
  • Greet customers and guests in a professional, friendly, and hospitable manner.
  • Perform clerical tasks including word processing, filing, answering telephones and operating office equipment.
  • Build customer relationships with the bank by cross-selling bank products.
  • Maintain daily drawer limits and balance daily.
  • Navigate through various financial/banking software to accurately process transactions.
  • Assist customers with digital banking questions and unlock or reset online accounts.
  • Provide timely and accurate information to customers about their finances or pending transactions.
  • Process and balance coin through the coin machine; bag coins for shipment.
  • Process customer orders/changes according to established department policies and procedures.
  • Provide timely feedback to leadership regarding service failures or customer concerns.
  • Strive to meet and exceed customer's service expectations in every interaction.
  • Provide administrative support, project assistance, and research. 
  • Promote the bank culture, mission and vision statements by maintaining positive working relationships with bank staff, customers, and guests.
  • Attend and participate in ongoing trainings to stay up to date with banking trends.
  • May be required to assist in surrounding regional offices of Star Bank during staffing shortages.
  • Punctual and regular attendance is an essential requirement of this position. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
  • Other duties as assigned. 

Knowledge, Skills, and Abilities:

  • Proficiency with money handling, Microsoft Word, Excel, Outlook, Windows and internet. 
  • Ability to operate a 10-key calculator, and other office equipment.
  • Perform duties in compliance with policy, procedure, and process.
  • Self-motivation, and attention to details.
  • Ability to communicate (verbally and in writing). 
  • Ability to maintain discretion and confidentiality.
  • High level of accuracy and timeliness.
  • Ability to deliver a high level of responsiveness to internal customers with strong customer orientation.
  • Ability to multi-task and organize priorities.
  • Attention to detail.
  • A basic understanding of financial terms is required.
  • Strong aptitude for problem solving.
  • Maintain knowledge of the Star Bank Employee Handbook, bank policies and procedures, and banking regulations.
  • Must be able to navigate through banks website and mobile app.
  • Ability to present and sell bank products.
  • Ability to read and interpret documentation such as operating and procedure manuals.
  • Ability to work with minimal supervision.
  • Customer service orientation essential.

Qualifications/Education:

High School Diploma or GED; experience in a financial institution with a broad knowledge of retail operations is preferred, but not required.

 Working Conditions:

  • Well-lit, temperature-controlled indoor office setting with adequate ventilation and moderate noise level, only occasionally requiring exposure to outdoor weather conditions.
  • Primarily sedentary physical activity performing non-strenuous daily activities of an administrative nature often requiring sitting, talking, and listening.
  • Manual dexterity sufficient to work with the fingers.
  • May occasionally be required to lift and/or carry over 10 pounds. 

Benefits:

Star Bank offers a comprehensive benefits package including, health, dental, and vision insurance, company paid life, AD&D, LTD, and travel accident insurance, employee assistance program (EAP), competitive 401(k) retirement savings plan, eleven paid holidays annually, paid time off (PTO), birthday off, and volunteer time off. 

Salary Range

The salary range for this position is: $17.50 to $19.00 per hour. This range reflects the base salary for this position across all locations and levels of this role. Actual salary offers within the range will vary based on a variety of factors that may include, but are not limited to, specific responsibilities for the position, the candidate's relevant skills and experience, education qualifications, and/or geographic location.

Notes:

  1. This position description in no way states or implies that these are the only tasks to be performed by the person occupying this position. The incumbent will be required to follow any other instructions and to perform any other position-related duties.
  2. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently.
  3. Ability means to possess and apply both knowledge and skills.
  4. This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.
  5. This position description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on Bank needs, being in good standing, fully-competent performance, and other nondiscriminatory issues.
  6. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  7. This position description does not create an employment contract, implied or otherwise, other than an at will employment relationship.
  8. Punctual and regular attendance are a requirement of this position.

*Star Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state, or local law.