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Bank Collections Jobs in Indiana (NOW HIRING)

Robert Half

Collections Specialist

Jeffersonville, IN · On-site

$17.75 - $24/hr

We are looking for a Collections Specialist to support cash operations, payment activity, and ... Manage positive pay administration, address exception items, research bank file or transmission ...

Citizens Bank

Commercial Loan Officer

Plainfield, IN · On-site

Handles follow-up and collections of delinquent loans.Represents the Bank at community events.Skills and Abilities Required:Ability to learn the benefits and features of the product lines of the Bank ...

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Bank Collections information

See Indiana salary details

$12

$20

$28

How much do bank collections jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for bank collections in Indiana is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What is a bank collections?

A Bank Collections job involves contacting customers who have overdue accounts to arrange payment and help them resolve outstanding debts. Collections agents work with individuals or businesses to negotiate payment plans, provide information on account status, and, if necessary, escalate cases to legal or recovery departments. Strong communication, negotiation, and problem-solving skills are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in bank collections?

To thrive in Bank Collections, you need a solid understanding of financial regulations, debt recovery processes, and strong analytical abilities, often supported by a background in finance or customer service. Familiarity with collections management systems, CRM software, and knowledge of FDCPA (Fair Debt Collection Practices Act) guidelines are typically required. Excellent negotiation, problem-solving, and interpersonal skills distinguish top performers in this position. These skills ensure effective debt recovery while maintaining customer relationships and compliance with legal standards.

What are some typical challenges faced by professionals working in bank collections?

Professionals in Bank Collections often encounter challenges such as dealing with unresponsive or distressed customers, meeting collection targets under time constraints, and navigating complex financial situations. Balancing assertiveness with empathy is key when communicating with clients to find effective solutions for repayment. Additionally, staying up to date on changing regulations and maintaining accurate documentation are essential to avoid compliance issues. The role can be fast-paced, requiring resilience and adaptability to handle difficult conversations and high call volumes. However, overcoming these challenges can lead to valuable experience and opportunities for advancement within banking operations or credit management.

How to get a job in bank collections?

To get a job in bank collections, candidates typically need a high school diploma or equivalent, strong communication and negotiation skills, and familiarity with financial software. Relevant experience in customer service or finance can improve chances, and some employers may require certification or training in debt collection practices.

What does a bank collections specialist do at a bank?

A bank collections specialist is responsible for managing overdue accounts by contacting customers to arrange payments, resolving billing issues, and minimizing financial losses for the bank. They often use collection software and require strong communication and negotiation skills to recover delinquent funds efficiently.

What are popular job titles related to Bank Collections jobs in Indiana?

For Bank Collections jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Bank Collections jobs in Indiana look for?

The top searched job categories for Bank Collections jobs in Indiana are:

Bank Collections jobs near you
Infographic showing various Bank Collections job openings in Indiana as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $42,484 per year, or $20.4 per hour.

Collections Specialist

Jeffersonville, IN • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$17.75 - $24/hr

Full-time

Posted 9 days ago

Job description

We are looking for a Collections Specialist to support cash operations, payment activity, and customer credit oversight for our Jeffersonville, Indiana team. This position plays a key role in maintaining accurate cash records, strengthening payment controls, and helping the business make informed credit decisions. The ideal candidate brings strong analytical skills, attention to detail, and experience working across finance and operations to resolve issues efficiently.
Responsibilities:
• Oversee day-to-day cash activity by tracking balances, assisting with short-range forecasting, reconciling accounts, and monitoring available liquidity.
• Coordinate payment execution across approved disbursement channels while ensuring transactions align with company procedures and financial controls.
• Manage positive pay administration, address exception items, research bank file or transmission problems, and drive corrective measures to reduce repeat issues.
• Review incoming cash activity, resolve complicated posting or reconciliation discrepancies, and partner with billing, receivables, and operations teams to clear outstanding items.
• Prepare and support short-term cash outlooks by evaluating trends, explaining variances, and reporting treasury-related performance insights.
• Assess customer credit applications, perform financial reviews, recommend appropriate credit exposure levels, and help monitor ongoing account risk.
• Support the corporate card program by maintaining accounts, reviewing policy adherence, and researching unusual or noncompliant activity.
• Maintain banking records, user permissions, account setup details, and treasury system settings to support secure and accurate operations.
• Identify and recommend improvements that strengthen treasury workflows, enhance reporting quality, and increase operational efficiency.
• Complete additional finance and collections-related tasks as needed to support departmental priorities.• At least 3 years of experience in collections, credit, treasury, cash applications, or a closely related finance function.
• Working knowledge of credit analysis, collections practices, and customer credit line management.
• Experience with cash application processes, account reconciliation, and payment or cash management activities.
• Ability to analyze financial data, identify discrepancies, and resolve issues with accuracy and sound judgment.
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Proficiency in collaborating with cross-functional teams such as Accounts Receivable, Billing, Accounts Payable, and Operations.
• Strong written and verbal communication skills for documenting issues and presenting recommendations clearly.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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