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Bank Collection Jobs in Ohio (NOW HIRING)

Peoples Bank

Consumer Credit Analyst I

Marietta, OH · On-site

Will assist in the on-going training of consumer loan principles to new personal bankers. Will collaborate with the Collection Department in the evaluation of loan workout and loan extension requests.

Consumers National Bank

Collections Representative

Minerva, OH · On-site

$15.75 - $20.25/hr

... collection activity. Requirements * Associates Degree or equivalent work experience * Two (2) years collections experience in a banking environment preferred * Well developed communication skills

Consumers National Bank

Collections Representative

Minerva, OH · On-site

$15.75 - $20.25/hr

... collection activity. Requirements * Associates Degree or equivalent work experience * Two (2) years collections experience in a banking environment preferred * Well developed communication skills

WESBANCO

Commercial Banker - Toledo

Sylvania, OH · On-site

Works with other bank departments, such as CRM and BBS to effectively manage the credit process ... Works closely with the Special Asset Unit in the collection of past due loans and workout of ...

US Bank

Digital Forensic Examiner

Cincinnati, OH · On-site

Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make ... collection, preservation, analysis, and documentation of digital evidence. This person will work ...

Us Bank

Digital Forensic Examiner

Cincinnati, OH · On-site

$105 - $124/hr

Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make ... collection, preservation, analysis, and documentation of digital evidence. This person will work ...

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Showing results 21-40

All JobsBank Collection JobsBank Collection Jobs in Ohio

Bank Collection information

See Ohio salary details

$9

$19

$28

How much do bank collection jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for bank collection in Ohio is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.92 per hour, depending on experience, location, and employer.

What is a bank collection?

Bank collection jobs involve contacting customers who have overdue payments on loans, credit cards, or other financial products. The main responsibility is to recover outstanding debts while maintaining professionalism and adhering to legal and regulatory guidelines. Bank collection agents communicate with customers by phone, email, or mail to negotiate payment arrangements, provide information about account status, and sometimes recommend solutions for debt repayment. These roles require strong communication, negotiation, and problem-solving skills.

What skills and qualifications are needed for a bank collection?

To thrive as a Bank Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a background in finance or customer service. Familiarity with collection management software, CRM systems, and relevant certifications in collections or financial services are often required. Outstanding communication, resilience, and problem-solving abilities help agents effectively interact with clients and manage difficult conversations. These skills are crucial to recovering debts efficiently while maintaining regulatory compliance and positive customer relationships.

What are common challenges faced in bank collection, and how can they be addressed?

Bank collection professionals often encounter challenges such as communicating with customers who may be experiencing financial hardship, meeting monthly collection targets, and handling sensitive situations with empathy and professionalism. To address these challenges, collectors benefit from strong negotiation and interpersonal skills, as well as thorough knowledge of relevant regulations and company policies. Regular training, supportive team structures, and clear escalation procedures also help staff manage difficult cases and maintain a positive work environment.

What is the difference between Bank Collection vs Debt Collector?

AspectBank CollectionDebt Collector
CredentialsOften requires basic financial knowledge, sometimes certifications in collectionsTypically requires similar certifications, with emphasis on negotiation skills
Work EnvironmentBank offices, call centers, or remoteCollections agencies, call centers, or field visits
Employer & IndustryBanking and financial institutionsThird-party collections agencies or firms
Search & Comparison IntentUnderstanding banking debt recovery rolesComparing debt recovery jobs outside banks

Bank Collection specialists focus on recovering overdue payments for banks, often working within financial institutions. Debt Collectors generally work for third-party agencies, pursuing debts from various industries. While both roles involve debt recovery, Bank Collection roles are more integrated with banking operations, whereas Debt Collectors may handle diverse accounts outside banking.

Is bank collection a stressful job?

Bank collection jobs involve contacting customers to recover overdue payments, which can be stressful due to strict deadlines and potential customer conflicts. Employees often need strong communication skills and patience to handle difficult interactions effectively.

What does a bank collection specialist do at a bank?

A bank collection specialist is responsible for managing overdue accounts by contacting customers to recover unpaid loans or debts, ensuring compliance with banking regulations. They analyze account information, negotiate payment plans, and document collection efforts, often using specialized software. Strong communication skills and knowledge of debt collection laws are essential for this role.

What are popular job titles related to Bank Collection jobs in Ohio?

For Bank Collection jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bank Collection jobs in Ohio look for?

The top searched job categories for Bank Collection jobs in Ohio are:

Bank Collection jobs near you
Infographic showing various Bank Collection job openings in Ohio as of August 2026, with employment types broken down into 50% Temporary, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,618 per year, or $19 per hour.

Homeowners Assistance Counselor-3

Fifth Third Bank

Cincinnati, OH • On-site

$16.25 - $21/hr

Full-time

Posted 19 days ago

Fifth Third Bank rating

7.6

Company rating: 7.6 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

99th of 175 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default. Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
DUTIES AND RESPONSIBILITIES:
  • Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments.
  • Makes collection/demand calls with an account load defined by applicable capacity model.
  • Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return.
  • Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management.
  • Identify, evaluate and resolve reasons for delinquency.
  • Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one.
  • Skip tracing accounts for possible leads to find customers information to contact them.
  • Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system.
  • Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention.
  • Ensures that all requested documentation has been requested and received from the customer.
  • Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines.
  • Record all collection efforts via the collection system.
  • Recommend additional actions with Management assistance on delinquent accounts.
  • Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.
  • Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit.
  • Provides administrative support as directed by management.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High School Diploma or equivalent required.
  • Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required.
  • Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure).
  • Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies.
  • Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines.
  • Excellence in consulting and advising customers via telephone and written communication.
  • Excellent customer service skills with both external and internal customers.
  • Excellent communication, comprehension, listening and negotiation skills.
  • Ability to meet deadlines and work independently with medium level of supervision.
  • Ability to analyze and suggest resolution to problems.
  • Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred.
  • Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy.
  • Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
  • Basic understanding of Mortgage lending and servicing.
  • Must be able to work in a team environment to interact well with employees and all levels of the organizations.
  • Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate.

Homeowners Assistance Counselor-3
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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