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Bank Claims Jobs in Virginia (NOW HIRING)

Chubb

Sr. Claim Center Representative

Chesapeake, VA · On-site

Enhance the claims experience by advocating for customers and agents, continuously suggesting ... We welcome candidates from various fields, including hospitality, retail, sales, banking, and ...

C&F Bank

Card Services Support Specialist II

Toano, VA · On-site

... the Bank's debit card program and related electronic payment services. Responsibilities include ... Process routine consumer dispute claims. * Enter disputes into applicable processing systems.

Chubb

Sr. Claim Center Representative

Chesapeake, VA · On-site

$48K - $67K/yr

Enhance the claims experience by advocating for customers and agents, continuously suggesting ... We welcome candidates from various fields, including hospitality, retail, sales, banking, and ...

Chubb

Sr. Claim Center Representative

Chesapeake, VA · On-site

$48K - $67K/yr

Enhance the claims experience by advocating for customers and agents, continuously suggesting ... We welcome candidates from various fields, including hospitality, retail, sales, banking, and ...

Towne Bank

Account Manager - Personal Lines

Glen Allen, VA · Hybrid

$50K - $60K/yr

... claims, and other service inquiries. * Utilizes sales and customer service skills to listen ... Bank Secrecy Act (BSA). Skills and experience you'll need: We seek a candidate with an active P&C ...

Towne Bank

Account Manager - Personal Lines

Norfolk, VA · Hybrid

$50K - $60K/yr

... claims, and other service inquiries. * Utilizes sales and customer service skills to listen ... Bank Secrecy Act (BSA). Skills and experience you'll need: We seek a candidate with an active P&C ...

UHS

Commercial Billing Specialist

Richmond, VA · On-site

$16.88 - $25.32/hr

Submit adjustment claims to Medicare/Medicaid through use of online systems. * Attaches appropriate ... or bank information, etc.) from you via email. Our recruiters will not email you from a public ...

Technogen, Inc.

Senior Sales Engineer

Herndon, VA · On-site

Experience integrating or designing around core banking, lending, claims, payments, fraud and AML, CRM, document, data, or workflow systems. Ability to turn ambiguous business processes into scoped ...

New

Signature Federal Credit Union

Be Seen First

Member Services Representative

Alexandria, VA · On-site

$19.47 - $29.21/hr

... mobile banking, or mail and processes death claims, POA, and trust accounts. Essential Functions & Responsibilities: * Answers Member Services queue calls and assists members with Share, Loan ...

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All JobsBank Claims JobsBank Claims Jobs in Virginia

Bank Claims information

What is a bank claim?

Bank claims refer to requests made by customers to a financial institution to investigate and resolve issues related to unauthorized transactions, errors, fraud, or disputes on their accounts. These claims can involve credit or debit card charges, checks, ATM withdrawals, or electronic transfers that the customer did not authorize or believes were processed incorrectly. The bank typically reviews the claim, investigates the transaction, and determines whether the customer is entitled to a refund or other resolution. Timely filing and providing accurate documentation are important for a successful claim resolution process.

What are the key skills and qualifications needed to thrive as a bank claims specialist?

To thrive as a Bank Claims Specialist, you need a strong understanding of banking procedures, attention to detail, and experience with financial regulations, often supported by a degree in finance or a related field. Familiarity with claims processing software, case management systems, and knowledge of regulatory compliance tools is typically required. Excellent communication, problem-solving abilities, and customer service skills help you resolve issues effectively and build client trust. These competencies are crucial for ensuring accurate claim resolution, preventing fraud, and maintaining positive customer relationships.

What are some common challenges faced by professionals working in bank claims, and how can they be managed effectively?

Professionals in bank claims often encounter challenges such as handling high volumes of complex cases, navigating strict regulatory requirements, and resolving disputes with limited information. To manage these effectively, it's important to stay organized, prioritize cases based on urgency, and maintain clear communication with both customers and internal departments. Utilizing up-to-date case management systems and staying informed on compliance standards also helps ensure accurate and timely resolutions. Collaboration with fraud prevention and legal teams is often necessary to resolve more complex claims.

What is the difference between Bank Claims vs Bank Underwriters?

AspectBank ClaimsBank Underwriters
Required CredentialsTypically requires claims processing certifications or insurance knowledgeRequires underwriting certifications or financial analysis skills
Work EnvironmentOffice setting, claims departments, insurance companiesOffice setting, loan departments, financial institutions
Employer & Industry UsageInsurance companies, banks handling claimsBanks, lending institutions, insurance companies
Common Search & ComparisonOften compared for financial risk assessment rolesCompared for loan approval and risk evaluation roles

Bank Claims professionals focus on processing and managing claims related to insurance or financial disputes, ensuring proper documentation and settlement. Bank Underwriters evaluate loan applications, assess risks, and determine creditworthiness. While both roles operate within financial institutions, Bank Claims centers on claims management, whereas Bank Underwriters specialize in risk assessment for lending. Understanding these differences helps job seekers identify the right career path within the banking and insurance industries.

What are popular job titles related to Bank Claims jobs in Virginia?

For Bank Claims jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Bank Claims jobs in Virginia look for?

The top searched job categories for Bank Claims jobs in Virginia are:

What cities in Virginia are hiring for Bank Claims jobs?

Cities in Virginia with the most Bank Claims job openings:

Bank Claims jobs near you
Infographic showing various Bank Claims job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Digital Banking Specialist

Alexandria, VA • On-site

Burke & Herbert Bank
Commercial Banking • 201 - 500 employees

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

148th of 172 rated banks

Recommended by parents

Respectful managers

Learn more about Burke & Herbert Bankexternal

$21 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Acts as a subject matter expert for all Digital Banking products, services, systems and enrollment. Processes Digital Banking daily work including setup, maintenance, end of day and settlement for online banking and treasury management.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides support for digital banking, including product fulfillment and daily production work.
  • Acts as a technical support resource and Subject Matter Expert for digital banking products, services and systems.
  • Acts as a liaison with digital banking and Treasury Management product vendors to facilitate implementation and periodic maintenance of products.
  • Provides support for commercial account billing and account analysis.
  • Post and review daily transactions from various sources and prepares daily ACH settlement for management approval.
  • Assist with processing work related to Treasury Management services (Wires, RDC, ACH, Positive Pay, etc.)
  • Monitors transaction activity and system alerts to identify and mitigate fraud.
  • Prepares and maintains various reports for tracking, compliance and management review.
  • Investigates, resolves and reports Regulation E (ACH) claims in accordance with bank procedures and regulatory requirements.
  • Reviews and processes digital banking enrollment and maintenance requests, and related services.
  • Answers questions from internal and external customers in a timely, effective and courteous manner.
  • Provide support and process requests received through the digital banking account-opening channel.
  • Works closely with branches and other departments to identify and resolve operational/reporting questions.
  • Utilizes and periodically reviews departmental procedures to ensure compliance with bank expectations, product enhancements and regulatory requirements.
  • Assist in implementing new products/services/systems, helps to ensure processes and procedures adhere to compliance laws and regulations, and participate in system releases/enhancements.
  • Archive daily work into the shared drive and Bank's document repository system.
  • Responsible for complying with department procedures as documented within the BSA Compliance Program Operating Manual.
Other duties
  • Remains current on relevant compliance laws, regulatory requirements and changes Digital Banking products and services.
  • Perform additional duties as assigned.
Skills/Abilities
  • Excellent customer service skills.
  • Working knowledge of the Bank's products and services, account set-up standards and documentation requirements.
  • Proficient in the use of Microsoft Office products, standard office equipment and JHA core system.
  • Ability to multitask with good organizational skills and attention to detail.
  • Good analytical and strong data entry skills.
  • Excellent oral and written communication skills.
  • Ability to work effectively both independently and as part of a team.
Education and Experience
  • Requires minimum of two (2) years banking industry or other relevant experience, sales and service or previous Treasury Management Services and Digital Banking experience.
  • High School Diploma or equivalent.
  • Prior experience in Automated Clearing House (ACH) and Regulation E dispute processing preferred.

Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.
Physical Demands
This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.
Travel
Travel may be required for this position.
For Applicants located in Northern Viriginia (VA): The anticipated salary range for this position is $21.00-$24.00 per hour.
The ranges listed for Viriginia and/or Maryland represent the good-faith compensation the Company reasonably expects to pay for the position at the time of posting. Actual compensation will be determined based on factors including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, and business needs. This position may also be eligible for additional compensation, such as bonuses or incentive pay, where applicable.
This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.
Equal Opportunity/Affirmative Action Employer M/F/disability/protected veteran status
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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