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Insurance Claims Processing Jobs in Virginia (NOW HIRING)

Kinsale Insurance

Associate Claims Examiner

Richmond, VA · On-site

$70K - $73K/yr

Kinsale Insurance has a proven track record of helping candidates like you build rewarding careers ... Conducting thorough investigations throughout all stages of the claims process. * Evaluating ...

Maaco of Springfield

Be Seen First

autobody shop estimator

Springfield, VA · On-site

$50K - $70K/yr

This role involves regular interaction and negotiation with insurance companies to facilitate claims processing, as well as ongoing oversight of repair work progress. The estimator employs ...

Brookfield

Senior Claims Specialist

Richmond, VA · On-site

... with our insured and brokers. * Analyzing claims forms, policies and endorsements, client ... Processing mail and prioritizing workload. * Completing telephone calls and written correspondence ...

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All JobsInsurance Claims Processing JobsInsurance Claims Processing Jobs in Virginia

Insurance Claims Processing information

What is insurance claims processing?

Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.

What are the key skills and qualifications needed to thrive in insurance claims processing?

To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.

What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?

In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.

What is the difference between Insurance Claims Processing vs Insurance Adjuster?

AspectInsurance Claims ProcessingInsurance Adjuster
CredentialsTypically requires a high school diploma or equivalent; certifications like CPCU or AIC are commonRequires a high school diploma; certifications like AIC or state licensing often needed
Work EnvironmentOffice-based, processing claims via computer systemsField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Primary FocusReviewing and processing insurance claims efficientlyAssessing damages and determining claim validity and payout

While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.

How to get a job as an insurance claims processor?

To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training or certifications in insurance or claims processing. Relevant skills include attention to detail, communication, and familiarity with claims management software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require background checks or specific licensing depending on the state or company policies.

Is insurance claims processing a stressful job?

Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.

What does an insurance claims processing do?

An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.

What are popular job titles related to Insurance Claims Processing jobs in Virginia?

For Insurance Claims Processing jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Insurance Claims Processing jobs in Virginia look for?

The top searched job categories for Insurance Claims Processing jobs in Virginia are:

What cities in Virginia are hiring for Insurance Claims Processing jobs?

Cities in Virginia with the most Insurance Claims Processing job openings:

Insurance Claims Processing jobs near you
Infographic showing various Insurance Claims Processing job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Associate Claims Examiner

Kinsale Insurance

Richmond, VA

$70K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Are you a recent college graduate or considering a career change? Kinsale Insurance has a proven track record of helping candidates like you build rewarding careers through our Associate program. Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We’re known for our innovative, high-quality approach to specialty insurance — helping clients navigate complex risks across Property, Casualty, and Specialty lines in all 50 states.

About the Role

As an Associate Claims Examiner, you’ll join a collaborative, fast-paced team where no two days are the same. You’ll develop hands-on expertise in evaluating and resolving commercial insurance claims under the guidance of experienced Claims Supervisors. We promote from within and offer clear career paths — no prior claims experience required. If you bring strong communication skills, analytical thinking, and a drive to learn, we’ll teach you the rest.

What You’ll Do
  • Managing a desk of low-to-moderately complex Property and Liability claims under the supervision of a Claims Supervisor.
  • Conducting thorough investigations throughout all stages of the claims process.
  • Evaluating coverage and drafting clear, accurate correspondence to policyholders.
  • Communicating proactively with policyholders, claimants, and other stakeholders to keep all parties informed on claim status.
  • Determining liability, assessing exposure, and negotiating claims through to resolution.
  • Maintaining accurate, organized documentation and records in each claim file.
  • Driving claims toward timely and effective resolution with a proactive, solutions-oriented approach.
What You Bring
  • Associate’s or Bachelor’s degree, or relevant experience in the insurance industry.
  • Superior written and verbal communication skills with the ability to engage diverse stakeholders.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Solid organizational and time management skills with the ability to manage a high-volume claims desk.
  • Proficiency in Microsoft Office products including Word, Outlook, Excel, and PowerPoint.
  • A team-oriented mindset with the ability to thrive in a collaborative environment.
  • Strong negotiation skills and experience directing investigations are a plus.
Why You’ll Love Working at Kinsale
  • Competitive Pay & Bonus Opportunities – Rewarding performance and initiative with a strong base salary and performance-based bonuses.
  • Comprehensive Benefits – Health, dental, and vision insurance with up to $3,600 (individual) or $7,000 (family) in HSA contributions per year.
  • Work-Life Balance – Generous paid time off including 22 days of PTO and 10 paid company holidays.
  • Career Growth – Clear promotion paths from within, dedicated mentorship, and ongoing professional development.
  • Retirement & Security – Up to 6% matching 401(k) contributions on base salary and bonus, fully vested from day one, plus standard life insurance and disability coverage.
  • Continuous Learning – Annual $3,000 reimbursement for educational training and professional certifications.
Integrity & Responsibility

Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.

Ready to Apply?

If you’re motivated, detail-oriented, and eager to grow, this is your opportunity to build a meaningful career in insurance claims. Join Kinsale Insurance and thrive in a company that rewards initiative, collaboration, and excellence.

Apply today and start building your future with us!

Salary Range: $70,000 - $73,000
This posted range is our best estimate; starting salaries may vary. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.  

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