Process incoming mail and prioritize daily workloads. * Support claims adjusters with ... Understanding of how insurance companies operate and make business decisions. * Strong written and ...
Process incoming mail and prioritize daily workloads. * Support claims adjusters with ... Understanding of how insurance companies operate and make business decisions. * Strong written and ...
Claims Assistant
Chesapeake, VA · On-site
$23 - $25.25/hr
Our shared purpose is to mitigate risk of loss to the enterprise through insurance, claims ... This role partners with internal and external stakeholders to keep the processes flowing. The ...
Claims Assistant
Chesapeake, VA · On-site
$23 - $25.25/hr
Our shared purpose is to mitigate risk of loss to the enterprise through insurance, claims ... This role partners with internal and external stakeholders to keep the processes flowing. The ...
Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage ... throughout the process * Serve as a technical resource and mentor to develop and strengthen ...
Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage ... throughout the process * Serve as a technical resource and mentor to develop and strengthen ...
Associate Auto Adjuster-Claims
Chesapeake, VA · On-site +1
$49K - $51K/yr
... insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a ...
Associate Auto Adjuster-Claims
Chesapeake, VA · On-site +1
$49K - $51K/yr
... insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a ...
Processing mail and prioritizing workload. * Responsible for telephone calls and written ... Two or more insurance designations or four additional years of related experience adjudicating ...
Processing mail and prioritizing workload. * Responsible for telephone calls and written ... Two or more insurance designations or four additional years of related experience adjudicating ...
Associate Auto Adjuster-Claims
Chesapeake, VA · On-site +1
$49K - $51K/yr
... insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a ...
Associate Auto Adjuster-Claims
Chesapeake, VA · On-site +1
$49K - $51K/yr
... insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a ...
Processing mail and prioritizing workload. * Responsible for telephone calls and written ... Two or more insurance designations or four additional years of related experience adjudicating ...
Processing mail and prioritizing workload. * Responsible for telephone calls and written ... Two or more insurance designations or four additional years of related experience adjudicating ...
Claims Assistant
Chesapeake, VA · On-site
$23 - $25.25/hr
Our shared purpose is to mitigate risk of loss to the enterprise through insurance, claims ... This role partners with internal and external stakeholders to keep the processes flowing. The ...
Claims Assistant
Chesapeake, VA · On-site
$23 - $25.25/hr
Our shared purpose is to mitigate risk of loss to the enterprise through insurance, claims ... This role partners with internal and external stakeholders to keep the processes flowing. The ...
Bilingual Claims Intake/FNOL/Triage Specialist Employment Type: Full-Time FLSA Status: Non-Exempt ... Investigating the claim - this requires calling the claimant, insured * Processing mail and ...
Bilingual Claims Intake/FNOL/Triage Specialist Employment Type: Full-Time FLSA Status: Non-Exempt ... Investigating the claim - this requires calling the claimant, insured * Processing mail and ...
Claims Examiner
$73K - $90K/yr
Conduct and coordinate investigations across all phases of the claims process * Evaluate liability ... Comprehensive Benefits - Health, dental, and vision insurance with up to $3,600 (individual) or $7 ...
Claims Examiner
$73K - $90K/yr
Conduct and coordinate investigations across all phases of the claims process * Evaluate liability ... Comprehensive Benefits - Health, dental, and vision insurance with up to $3,600 (individual) or $7 ...
Bilingual Claims Intake/FNOL/Triage Specialist
$26.76 - $30.80/hr
Bilingual Claims Intake/FNOL/Triage Specialist Employment Type: Full-Time FLSA Status: Non-Exempt ... Investigating the claim - this requires calling the claimant, insured * Processing mail and ...
Bilingual Claims Intake/FNOL/Triage Specialist
$26.76 - $30.80/hr
Bilingual Claims Intake/FNOL/Triage Specialist Employment Type: Full-Time FLSA Status: Non-Exempt ... Investigating the claim - this requires calling the claimant, insured * Processing mail and ...
Claims Examiner
Richmond, VA · On-site
$73K - $90K/yr
Conduct and coordinate investigations across all phases of the claims process * Evaluate liability ... Comprehensive Benefits - Health, dental, and vision insurance with up to $3,600 (individual) or $7 ...
Claims Examiner
Richmond, VA · On-site
$73K - $90K/yr
Conduct and coordinate investigations across all phases of the claims process * Evaluate liability ... Comprehensive Benefits - Health, dental, and vision insurance with up to $3,600 (individual) or $7 ...
Claims Examiner (Benefit Payment Charge)
Henrico, VA · On-site
$18.37/hr
Minimum Qualifications Basic knowledge of claims processing; basic accounting and cash management ... Experience in business, insurance, risk management, accounting, or similar field. Proficient in ...
Claims Examiner (Benefit Payment Charge)
Henrico, VA · On-site
$18.37/hr
Minimum Qualifications Basic knowledge of claims processing; basic accounting and cash management ... Experience in business, insurance, risk management, accounting, or similar field. Proficient in ...
Claims Specialist
Fredericksburg, VA · On-site
$25.81 - $30.53/hr
... auto insurers in the United States. When you join our company, we want you to feel valued ... Through our paid, industry-leading training, you will learn the ins and outs of the claims process ...
Claims Specialist
Fredericksburg, VA · On-site
$25.81 - $30.53/hr
... auto insurers in the United States. When you join our company, we want you to feel valued ... Through our paid, industry-leading training, you will learn the ins and outs of the claims process ...
Claims Advisor, Professional Liability | E&O, D&O
Richmond, VA · On-site
$115K - $130K/yr
... Insurance Claims Advisor, Professional Liability | E&O, D&O PRIMARY PURPOSE OF THE ROLE: Manage and ... Analyzes and processes complex or technically difficult liability claims by investigating to ...
Claims Advisor, Professional Liability | E&O, D&O
Richmond, VA · On-site
$115K - $130K/yr
... Insurance Claims Advisor, Professional Liability | E&O, D&O PRIMARY PURPOSE OF THE ROLE: Manage and ... Analyzes and processes complex or technically difficult liability claims by investigating to ...
... claims process, acting as a liaison between clients and insurance companies. * Build and foster strong partnerships with external centers of influence and other sources of lead revenue. Product ...
... claims process, acting as a liaison between clients and insurance companies. * Build and foster strong partnerships with external centers of influence and other sources of lead revenue. Product ...
... claims process, acting as a liaison between clients and insurance companies. * Build and foster strong partnerships with external centers of influence and other sources of lead revenue. Product ...
... claims process, acting as a liaison between clients and insurance companies. * Build and foster strong partnerships with external centers of influence and other sources of lead revenue. Product ...
... process. * Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
... process. * Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
Accident & Claims Coordinator
Gainesville, VA · On-site
$20 - $21.75/hr
... process. The role offers a telecommuting arrangement in accordance with corporate guidelines during ... Act as the primary point of contact between auto body repair shops, insurance carriers, and ...
Quick apply
Accident & Claims Coordinator
Gainesville, VA · On-site
$20 - $21.75/hr
... process. The role offers a telecommuting arrangement in accordance with corporate guidelines during ... Act as the primary point of contact between auto body repair shops, insurance carriers, and ...
Investigates claim damages by conducting research from various sources, including the insured ... Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Investigates claim damages by conducting research from various sources, including the insured ... Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Insurance Claims Processing information
What is insurance claims processing?
Insurance claims processing is the procedure by which insurance companies review, investigate, and settle claims made by policyholders. This process involves verifying the details of a claim, ensuring it meets the terms of the policy, and determining the appropriate payout or action. Claims processors handle documentation, communicate with claimants, and may work with other parties like adjusters or healthcare providers. The goal is to ensure claims are resolved efficiently, accurately, and fairly according to policy guidelines.
What are the key skills and qualifications needed to thrive in insurance claims processing?
To excel in Insurance Claims Processing, you need strong attention to detail, analytical abilities, and a foundational understanding of insurance policies or claims procedures, often supported by a high school diploma or associate degree. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is common. Effective communication, problem-solving skills, and the ability to manage stressful situations make someone stand out in this role. These competencies are critical for ensuring claims are processed accurately, efficiently, and in compliance with regulatory standards.
What are some common challenges faced in insurance claims processing, and how can new team members effectively manage them?
In insurance claims processing, new team members often encounter challenges such as handling high volumes of claims, interpreting complex policy language, and communicating effectively with policyholders and other stakeholders. To manage these challenges, it's important to develop strong organizational skills, stay detail-oriented, and proactively seek clarification when unsure about policy terms or procedures. Collaborating with experienced colleagues and taking advantage of ongoing training opportunities can also help new processors build confidence and efficiency in their daily tasks.
What is the difference between Insurance Claims Processing vs Insurance Adjuster?
| Aspect | Insurance Claims Processing | Insurance Adjuster |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CPCU or AIC are common | Requires a high school diploma; certifications like AIC or state licensing often needed |
| Work Environment | Office-based, processing claims via computer systems | Field and office work, inspecting damages and interviewing claimants |
| Employer & Industry Usage | Insurance companies, third-party administrators | Insurance companies, independent adjusting firms |
| Primary Focus | Reviewing and processing insurance claims efficiently | Assessing damages and determining claim validity and payout |
While both roles are essential in the insurance industry, Insurance Claims Processing focuses on handling and managing claims paperwork, whereas Insurance Adjusters evaluate damages and determine claim settlements. Understanding these differences helps job seekers identify the right career path within the insurance sector.
How to get a job as an insurance claims processor?
To become an insurance claims processor, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary training or certifications in insurance or claims processing. Relevant skills include attention to detail, communication, and familiarity with claims management software. Gaining experience through internships or entry-level positions can improve job prospects, and some employers may require background checks or specific licensing depending on the state or company policies.
Is insurance claims processing a stressful job?
Insurance claims processing can be a stressful job due to tight deadlines, high workload, and the need for accuracy in evaluating claims. It often requires strong attention to detail, communication skills, and the ability to handle difficult customer interactions, which can contribute to job-related stress.
What does an insurance claims processing do?
An insurance claims processor reviews and evaluates insurance claims to determine coverage and payout amounts. They verify policy details, gather necessary documentation, and ensure claims are processed accurately and efficiently, often using claims management software. Attention to detail and knowledge of insurance policies are essential for this role.
What are popular job titles related to Insurance Claims Processing jobs in Virginia?
For Insurance Claims Processing jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Insurance Claims Processing jobs in Virginia look for?
The top searched job categories for Insurance Claims Processing jobs in Virginia are:
What cities in Virginia are hiring for Insurance Claims Processing jobs?
Cities in Virginia with the most Insurance Claims Processing job openings:
$73K - $85K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 5 days ago
Job description
Company
Argo GroupArgo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Job Description
Senior Triage Specialist (Senior Claims Intake / FNOL Specialist)
Locations: Omaha, NE | Los Angeles, CA | Chicago, IL | Richmond, VA | Albany, NY | New York City, NY
Work Schedule: 100% In-Office (Monday-Friday)
About the RoleWe're looking for an experienced Senior Triage Specialist to join our Commercial Claims team. This position combines First Notice of Loss (FNOL), claims intake, and fast-track claims handling while providing critical support to our claims adjusters.
This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims Adjuster opportunities.
As part of our ongoing modernization efforts, we're also enhancing our claims operations with AI and Large Language Model (LLM) technology. If you're interested in helping improve business processes through technology and automation, this is a great opportunity to be involved.
This position reports to the Director of Triage, who is based in Colorado.
What You'll Do- Manage fast-track commercial claims from initial intake through resolution.
- Review new claims and determine coverage and appropriate adjuster assignment.
- Set initial claim reserves.
- Update and maintain claim information within the claims management system.
- Contact insureds, claimants, brokers, and other parties to gather claim information.
- Answer and route incoming calls to the appropriate claims professionals.
- Manage shared voicemail inboxes and respond to inquiries.
- Order police reports and other supporting documentation.
- Prepare written correspondence and maintain electronic claim files.
- Process incoming mail and prioritize daily workloads.
- Support claims adjusters with administrative and technical claim activities.
- Maintain diaries and complete assigned tasks to ensure timely claim handling.
- Continuously look for solutions that improve customer service and operational efficiency.
Candidates should have strong customer service skills and commercial insurance experience, along with one of the following:
- High school diploma and 6+ years of experience, including at least 1 year in insurance or a related industry (commercial claims preferred); or
- Associate degree or technical education and 3+ years of experience, including at least 1 year in insurance or a related industry; or
- Bachelor's degree and 1+ year of experience, including at least 1 year in insurance or a related industry.
In addition, candidates should have:
- Understanding of how insurance companies operate and make business decisions.
- Strong written and verbal communication skills.
- Excellent customer service and relationship-building abilities.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- High attention to detail and strong organizational skills.
- Proficiency with Microsoft Word, Excel, and Outlook.
- A desire to continue learning and growing professionally.
- Bilingual in English and Spanish.
- Experience with Guidewire ClaimCenter or other claims management systems.
- Experience using or creating prompts for AI/LLM tools to improve business processes.
Work Environment
- 100% in-office position
- Monday through Friday during normal business hours.
- Overtime may be required based on business needs and must be accurately reported on company timesheets.
Hourly pay is based on location and experience:
- Richmond, VA: $29.37-$34.18/hour ($61,098-$71,094 annually)
- Albany, NY & Chicago, IL: $32.32-$37.71/hour ($67,218-$78,438 annually)
- Los Angeles, CA & New York City, NY: $35.26-$41.14/hour ($73,338-$85,578 annually)
In addition to competitive pay, employees are eligible for an annual performance bonus and a comprehensive benefits package.
Why Join Argo Group Claims?At Argo Group, claims professionals are empowered to make decisions and solve problems-not simply process claims. Our collaborative environment gives employees direct access to leadership, opportunities to work on complex commercial claims, and the ability to contribute ideas that improve how we serve our customers.
If you're looking for a role where you can grow your insurance career while helping modernize claims operations, we'd love to hear from you.
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Core Values
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.