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Bank Call Center Jobs in Michigan (NOW HIRING)

orsa credit union

call center representative

Novi, MI · On-site

$18.94/hr

At orsa credit union, we believe in more than just banking, we believe in people. We are looking to ... The care solutions agent applies care center standards in real time, using knowledge tools ...

orsa credit union

call center representative

Novi, MI · On-site

$18.94/hr

Care Solutions Agent At orsa credit union, we believe in more than just banking, we believe in ... The care solutions agent applies care center standards in real time, using knowledge tools ...

orsa credit union

call center specialist

Novi, MI · On-site

$20.48/hr

Care Consultant At orsa credit union, we believe in more than just banking, we believe in people ... Partner across the care center Collaborate with inbound care, outreach, digital, lending, and ...

orsa credit union

call center specialist

Novi, MI · On-site

$20.48/hr

At orsa credit union, we believe in more than just banking, we believe in people. We are looking to ... Partner Across the Care Center Collaborate with inbound care, outreach, digital, lending, and ...

Mercantile Bank

Contact Center Banker

Alma, MI · On-site

$15.50 - $19.50/hr

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and ... Prior experience in retail banking branch or call center * Familiarity with deposit account opening ...

Mercantile Bank

Contact Center Banker

Wyoming, MI · On-site

$16.25 - $20.50/hr

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and ... Prior experience in retail banking branch or call center * Familiarity with deposit account opening ...

Mercantile Bank

Contact Center Specialist

Alma, MI · On-site

Daily responsibilities include managing tasks assigned by the Call Center Supervisor, verifying transfers and payments, and adhering to regulatory requirements while maintaining compliance with bank ...

Mercantile Bank

Contact Center Specialist

Wyoming, MI · On-site

Daily responsibilities include managing tasks assigned by the Call Center Supervisor, verifying transfers and payments, and adhering to regulatory requirements while maintaining compliance with bank ...

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All JobsBank Call Center JobsBank Call Center Jobs in Michigan

Bank Call Center information

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How much do bank call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for bank call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Michigan?

The most popular types of Bank Call Center jobs in Michigan are:

What are popular job titles related to Bank Call Center jobs in Michigan?

For Bank Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Michigan look for?

The top searched job categories for Bank Call Center jobs in Michigan are:

What cities in Michigan are hiring for Bank Call Center jobs?

Cities in Michigan with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

call center representative

orsa credit union

Novi, MI • On-site

$18.94/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Who We Are:

At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

We’ve been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve.

At orsa, we are always looking for mission-driven in-branch staff to bring our values to life, and we hope you might be one of them.


About the role:

The care solutions agent serves as a trusted point of connection when members reach out for support. This role handles high‑volume inbound interactions, resolving everyday needs with clarity, confidence, and consistency while showing care and intention during both light and dark moments.

The care solutions agent applies care center standards in real time, using knowledge tools, listening skills, and sound judgment to help members move forward feeling informed and supported. This role balances efficiency with meaningful human connection, ensuring members receive reliable help without losing the personal touch that builds trust.


This position has a minimum hourly rate of $18.94, but your offer amount may be increased with relevant work experience and transferable skills.


This is a full-time position Monday–Saturday. Work schedule varies based on business needs.

How you’ll shape the member experience:

  • Support Members Through Inbound Care
    • Respond to inbound member calls with clarity, professionalism, and empathy.
    • Resolve routine member needs accurately and completely, following defined care center standards.
    • Recognize when a moment requires additional sensitivity and respond with care and intention.
  • Apply Knowledge Effectively
    • Use knowledge resources confidently to support member needs without relying on memorization.
    • Navigate information efficiently to provide clear answers and next steps.
    • Educate members within procedural guidelines to ensure a complete solution to their service requests.
    • Identify when additional support or escalation is needed to ensure the member receives the right outcome.
  • Deliver Consistent Experience Standards
    • Demonstrate behaviors that reflect the care center’s expectations for clarity, confidence, and trust.
    • Ensure members understand what was completed and what comes next, if anything.
    • Reinforce consistency so members experience the same level of care regardless of who they connect with.
  • Support Digital and Self‑Service Adoption
    • Introduce and support digital and self‑service options when appropriate to simplify future member needs.
    • Help members feel confident using available tools without pressure or over‑selling.
  • Participate in Coaching and Development
    • Engage actively in coaching conversations focused on performance, quality, and experience outcomes.
    • Apply feedback to strengthen skills, knowledge use, and consistency.
    • Demonstrate openness to learning and continuous improvement.
  • Contribute to a Positive Team Environment
    • Support peers through collaboration, shared learning, and a team‑first mindset.
    • Contribute to a culture of recognition, growth, and shared success.
  • Stay Grounded in Culture and Purpose
    • Reflect the credit union’s values in every interaction.
    • Help ensure members feel supported and confident as they pursue their financial goals and impossible dreams.
    • Achieve or exceed experience goals and expectations while presenting a friendly and professional demeanor.
    • Liaison between members and servicing.
  • Perform other duties as directed by leadership.

What you bring to the table:

  • High school diploma or equivalent.
  • Minimum one-year experience as a service representative in the retail or service industry or equivalent experience.
  • Proficiency using Microsoft Office Suite.

We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity.


As a team member of orsa, you’ll enjoy:

  • Comprehensive medical, dental, and vision plans
  • Generous paid time off package for all full-time team members 
  • Up to 12-weeks paid paternity/maternity leave
  • Lifestyle Accounts to help with your personal wellbeing
  • Family Health Benefits
  • Paid time off to observe all Federal Holidays
  • Flexible work options depending on position
  • A generous 401k match
  • Numerous employee engagement activities
  • Community Resource Groups
  • Paid time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application! A member of orsa credit union's talent acquisition team will be in contact with you shortly!


Equal Employment Opportunity Policy:

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. 


Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!