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Bank Call Center Jobs in Michigan (NOW HIRING)

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred). * Strong verbal communication skills with a ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Minimum of 2 years of experience in a high-volume call center or customer service role (healthcare, banking, hospitality, or retail preferred). * Strong verbal communication skills with a ...

MSGCU

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional ... call center with sales or production goals * Suggestive selling and business solicitation ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...

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How much do bank call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for bank call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Michigan?

The most popular types of Bank Call Center jobs in Michigan are:

What are popular job titles related to Bank Call Center jobs in Michigan?

For Bank Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Michigan look for?

The top searched job categories for Bank Call Center jobs in Michigan are:

What cities in Michigan are hiring for Bank Call Center jobs?

Cities in Michigan with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative I

Isabella Bank

Mount Pleasant, MI

$14.75 - $18.50/hr

Full-time

Re-posted 6 days ago

Job description

Position Title: Call Center Representative

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Call Center ManagerGeneral Purpose:

Provide professional and courteous customer service and sales support to both internal and external customers calling into the Call Center at Isabella Bank. The goal is to educate, assist, and provide quick and efficient service while building strong relationships with customers over the phone, including referring to and recommending products and services to fit the customers’ needs.   

Responsibilities:
  • Answer a high volume of incoming calls and digital requests to the bank with enthusiasm, transferring to other departments and employees when necessary.
  • Research and resolve customer inquiries and disputes in a timely and professional manner.
  • Able to build relationships and educate customers about the bank’s products and services.
  • Look beyond the initial contact questions to gain in-depth and detailed understanding of each customer’s needs and refers bank products and services.
  • Assist customers with disputes, transfers, deposits, loans, card and online/mobile banking inquiries as well as maintenances to accounts.
  • Provide technical support to customers to assist with online banking, mobile banking and opening of accounts online.
  • Perform duties in an efficient, professional and courteous manner.
  • Perform special projects as needed.
  • Other duties as assigned
Education/Experience
  • High school diploma or GED required
  • Two years of customer service experience required
  • Minimum of one year of banking experience preferred
  • Basic knowledge of banking products and services including online and mobile banking
Skills
  • Exceptional written and verbal communication skills
  • Demonstrated ability to deliver exceptional customer service experiences
  • Strong problem-solving skills
  • Ability to effectively collaborate within and across teams and departments
  • Ability to effectively shift between tasks and communications
  • Strong computer skills including knowledge of Microsoft Office
  • Dependable, self-motivated and strives to fulfill the Isabella Bank vision
  • Positive and enthusiastic attitude

Isabella Bank is an AA/EEO employer.

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