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Bank Call Center Jobs in Michigan (NOW HIRING)

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or leadership experience. * 2-3 years of banking, credit union/CUSO, customer service, call center, or ...

Xtend Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or leadership experience. * 2-3 years of banking, credit union/CUSO, customer service, call center, or ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or leadership experience. * 2-3 years of banking, credit union/CUSO, customer service, call center, or ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

High school diploma, GED, or equivalent experience, including 1-2 years of office, call center, or leadership experience. * 2-3 years of banking, credit union/CUSO, customer service, call center, or ...

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Bank Call Center information

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How much do bank call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for bank call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a bank call center job?

Bank call center jobs involve assisting customers over the phone with their banking needs, such as answering account inquiries, resolving issues, processing transactions, and providing information about products and services. Employees in these roles are typically responsible for delivering excellent customer service, handling complaints, and ensuring customer satisfaction. They may also help with fraud prevention and guide customers through digital banking tools. Strong communication skills, problem-solving abilities, and knowledge of banking policies are important for success in this job.

What are the qualifications to get a bank call center job?

The qualifications that you need to start a career in a bank call center include excellent customer service skills, knowledge of bank products and procedures, and a high school diploma or GED certificate. Employers may prefer applicants with a finance-related degree or applicants who have completed finance courses in college. Other requirements may depend on the responsibilities of your job. A call center supervisor may need management experience or a degree in business administration or management. Employers may also require new call center workers to undergo customer service training before they work independently.

What are the key skills and qualifications needed to thrive as a bank call center representative?

To thrive as a Bank Call Center Representative, you need strong customer service skills, basic financial knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and secure data handling protocols is important. Excellent communication, patience, and problem-solving abilities set top performers apart in handling diverse customer needs. These skills ensure representatives can efficiently resolve customer inquiries, protect sensitive information, and maintain high satisfaction in a fast-paced environment.

What are some common challenges faced by employees in a bank call center, and how are they typically addressed?

Employees in a bank call center often encounter high call volumes, dealing with a diverse range of customer inquiries and sometimes handling frustrated or upset callers. To address these challenges, most centers provide thorough training on communication, conflict resolution, and the bank's products and services. Regular team meetings and support from supervisors help staff stay updated on procedures and provide a forum to share best practices. Additionally, many banks offer wellness programs and encourage taking scheduled breaks to help manage stress and maintain a positive work-life balance.

What is the difference between Bank Call Center vs Bank Customer Service Representative?

AspectBank Call CenterBank Customer Service Representative
CredentialsHigh school diploma; some roles may require banking certificationsHigh school diploma; banking certifications optional
Work EnvironmentCall center setting, primarily phone-basedBranch or office, in-person and phone interactions
Employer & Industry UsageBanking institutions, call centersBank branches, customer service departments
Common Search & ComparisonYesYes

The main difference is that Bank Call Center roles focus on handling customer inquiries via phone in a call center environment, while Bank Customer Service Representatives often work directly in branches or offices, providing in-person and phone support. Both roles require similar credentials but differ mainly in work setting and daily tasks.

More about Bank Call Center jobs

What are the most commonly searched types of Bank Call Center jobs in Michigan?

The most popular types of Bank Call Center jobs in Michigan are:

What are popular job titles related to Bank Call Center jobs in Michigan?

For Bank Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Bank Call Center jobs in Michigan look for?

The top searched job categories for Bank Call Center jobs in Michigan are:

What cities in Michigan are hiring for Bank Call Center jobs?

Cities in Michigan with the most Bank Call Center job openings:

Bank Call Center jobs near you
Infographic showing various Bank Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Rep

Michigan Legacy Credit Union

Wyandotte, MI • On-site

$14.75 - $18.50/hr

Full-time

Re-posted 20 days ago

Job description

Description:

Reports to: Call Center Manager

Department: Call Center

Job Group: Non-Exempt

Direct Reports: None


Provide information and member support concerning the credit union and its products. Offer our members additional products and services during each member interaction. This is a cross-selling position that requires good communication skills and a desire to promote the credit union in a way that results in added member deposits and loan dollars.



GENERAL RESPONSIBILITIES

Responsibilities can fluctuate day to day depending on need of the Department.

  • Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
  • Continuously check member service voice mail, e-mail, eltrophy, popio, and online banking requests and reply to these requests accordingly.
  • Cross-sell credit union products and services to meet owners' needs, educating them on all active CU promotions.
  • Assist members with basic questions regarding their accounts.
  • Mail, fax, or e-mail new member applications, and/or information to members, andprospective members.
  • Responsible for researching member inquiries to ensure proper follow-up and satisfaction.
  • Process requests for transfers, loan payments, past due loan payments, balance inquiries, debit card issues, bill pay inquiries, Apple Pay inquiries, credit report questions/ review
  • Ensure that all credit union member- and employee-related business is strictly confidential.
  • Perform outbound and follow-up calls when directed.
  • Treat all credit union members and employees positively and cooperatively.
  • May cross-train or assist in cross-training other call center representatives.
  • May fill in for the member service, teller, or lending positions when needed.
  • Process requests to Skip Loan Payments.
  • Audit membership applications as necessary.
  • Create an atmosphere of personal relationships that meets the core values of the credit union.
  • Performs other related duties and special projects as assigned.


Requirements:

POSITION QUALIFICATIONS

The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

  • High School graduate/GED
  • Extensive financial industry background or other related job experience is preferred.
  • Previous experience in customer service and a high-volume call setting is preferred.


Skills/Physical Abilities:

  • Read, write reports, and speak effectively to respond to questions from groups of employees, managers, members, and/or the general public.
  • Perform basic math skills and use decimals to compute ratios and percents, and to draw and interpret graphs
  • Must be able to remain in a stationary position, 80% sitting. Must be able to move about in a tight, small space to access file storage and office equipment, as required.
  • Define problems, collect data, establish facts, and draw valid conclusions with several abstract and concrete variables.
  • 100% Bondable
  • Good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet, and the ability to learn internal use software.
  • Lifting (up to 25 pounds), carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching
  • Use of a telephone, cell phone, copy and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment.


The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all job duties.

Michigan Legacy Credit Union employees are expected to perform the duties of their position in a way

that shares knowledge, experiences, and ideas to foster an environment of continuous improvement.

Human Resources department reserves the right to change this position description at any time according to business needs.


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