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Bank Assistant Jobs in Rochester, NY (NOW HIRING)

Five Star Bank

Bank Teller

Brockport, NY · On-site

$16.50 - $19.50/hr

Greet customers warmly and assist with routine banking transactions such as deposits, withdrawals, and payments with accuracy and care. * Manage Cash Handling: Oversee cash drawers, reconcile ...

Five Star Bank

Relationship Banker

Canandaigua, NY · On-site

$19 - $26/hr

Apply bank policies to efficiently handle account problems and questions. * Support Branch Operations: Assist with teller duties, cash management, vault balancing, ATM deposits, and cash drawer ...

Dollar General

ASST STORE MGR in HOLLEY, NY S05729

NY · On-site

The Assistant Store Manager helps maintain a clean, well-organized store with a customer-first ... Ability to drive own vehicle to the bank to deposit money. WORK EXPERIENCE and/or EDUCATION: * High ...

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All JobsBank JobsBank Assistant JobsBank Assistant Jobs in Rochester, NY

Bank Assistant information

See Rochester, NY salary details

$19.2K

$49.4K

$96.3K

How much do bank assistant jobs pay per year?

As of Aug 6, 2026, the average yearly pay for bank assistant in Rochester, NY is $49,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,843.00 and $54,209.00 per year, depending on experience, location, and employer.

What does a bank assistant do?

A bank assistant supports banking operations by handling customer inquiries, processing transactions, and maintaining account records. They often assist with opening new accounts, verifying customer identities, and using banking software, requiring good communication skills and attention to detail.

What are the key skills and qualifications needed to thrive as a bank assistant, and why are they important?

To thrive as a Bank Assistant, you need strong numeracy, attention to detail, and customer service skills, usually supported by a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and Microsoft Office tools is typically required. Excellent communication, problem-solving abilities, and a professional demeanor help you stand out in this role. These skills ensure accurate transactions, regulatory compliance, and positive client experiences, which are crucial for a bank's reputation and operations.

What is a bank assistant?

Bank Assistants are frontline staff members in banks who help customers with various banking services, such as processing deposits and withdrawals, answering account-related questions, and providing information about financial products. They play a key role in ensuring smooth daily operations at a bank branch by assisting both customers and other staff. Bank Assistants also help maintain accurate records and may be responsible for basic administrative tasks. Their excellent customer service skills and attention to detail are essential for the efficient functioning of a bank.

What are some typical challenges bank assistants face when interacting with customers, and how can they handle them effectively?

Bank Assistants often encounter situations where customers may be frustrated due to account issues or delays. Handling these challenges requires patience, active listening, and clear communication. By remaining calm, empathizing with the customer’s concerns, and efficiently directing them to the appropriate services or solutions, Bank Assistants can resolve issues professionally and maintain positive relationships. Regular training in customer service and staying informed about banking procedures also helps in managing such interactions smoothly.

What is the difference between Bank Assistant vs Bank Teller?

AspectBank AssistantBank Teller
Primary RoleSupports banking operations, handles customer inquiries, assists with account managementProcesses transactions, deposits, withdrawals, and cash handling
Required SkillsCustomer service, basic banking knowledge, communication skillsCash handling, accuracy, customer service
CertificationsOften no formal certification required; some banks prefer basic banking coursesLikewise, minimal formal certification; on-the-job training common
Work EnvironmentBank branches, customer service desksBank counters, teller stations

Both roles are customer-facing positions within banks, focusing on banking operations and customer service. While a Bank Assistant provides broader support and administrative help, a Bank Teller primarily handles cash transactions. The skills and certifications required are similar, making them closely related roles within the banking industry.

How much do bank assistants make?

Bank assistants typically earn an average annual salary ranging from $25,000 to $40,000, depending on experience, location, and the size of the bank. Entry-level positions may start lower, while experienced assistants or those in larger banks can earn higher wages. Compensation often includes benefits such as health insurance and retirement plans.

What is the lowest position at a bank?

The lowest position at a bank is typically a teller or bank clerk, responsible for handling customer transactions and basic banking services. These roles often require minimal experience and serve as entry-level positions within the bank's hierarchy.
What are the most commonly searched types of Bank jobs in Rochester, NY? The most popular types of Bank jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Bank Assistant jobs? Cities near Rochester, NY with the most Bank Assistant job openings:
Bank Assistant jobs near you
Infographic showing various Bank Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $49,387 per year, or $23.7 per hour.

Bank Teller

Five Star Bank

Brockport, NY • On-site

$16.50 - $19.50/hr

Part-time

Re-posted 25 days ago

Five Star Bank (New York) rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

79th of 170 rated banks

Job description

Join the Five Star Bank Team as a Service Associate (Bank Teller)

At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Service Associate, you’ll be the welcoming face of our branch, providing exceptional service while embodying our HEART values. This role offers a clear path for career growth and professional development, helping you build a rewarding future with Five Star Bank.

What You’ll Do


  • Deliver Exceptional Service: Greet customers warmly and assist with routine banking transactions such as deposits, withdrawals, and payments with accuracy and care.
  • Manage Cash Handling: Oversee cash drawers, reconcile transactions, and ensure secure handling of cash and financial instruments.
  • Promote Digital Banking: Educate customers on self-service tools including mobile banking, ATMs, and online banking, empowering them to manage their finances with ease.
  • Connect Customers to Solutions: Identify service needs and refer customers to Sales & Service Associates or Relationship Bankers for complex solutions.
  • Support Branch Operations: Assist with operational duties including vault balancing, ATM servicing, night drop, and ensuring branch readiness.
  • Professional Communication: Answer incoming calls and greet walk-ins professionally and efficiently.
  • Maintain Compliance: Adhere to all regulatory, security, and audit standards.
  • Stay Informed: Participate in branch meetings and maintain working knowledge of current promotions and bank services.


What We’re Looking For


  • High School Diploma or GED required.
  • At least 1 year of customer service or cash handling experience.
  • Exceptional attention to detail, time management, and communication skills.
  • Comfortable navigating digital platforms and multitasking in a fast-paced environment.
  • A collaborative team player who’s eager to learn, puts customers first and enjoys creating positive experiences.


Physical Requirements


  • Ability to stand for prolonged periods.
  • Ability to lift between 1-10 lbs regularly, occasionally up to 30 lbs.
  • Ability to travel between office locations as needed.
  • Extensive computer and phone usage.
  • Ability to perform repetitive motions.

Schedule


  • Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs.
  • May involve occasional travel to nearby branch locations based on staffing needs.

Why Five Star Bank


  • Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.
  • Career Growth: Clear advancement opportunities into roles such as Sales & Service Associate and Relationship Banker.
  • Stability: Being in business for over 200 years.

Ready to make a difference? Apply today and be part of a team that values service, community, and growth.


The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.



What Five Star Bank (New York) employees say

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