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Online Bank Jobs in Rochester, NY (NOW HIRING)

Five Star Bank

Bank Teller

Brockport, NY · On-site

$16.50 - $19.50/hr

Educate customers on self-service tools including mobile banking, ATMs, and online banking, empowering them to manage their finances with ease. * Connect Customers to Solutions: Identify service ...

Five Star Bank

Relationship Banker

Canandaigua, NY · On-site

$19 - $26/hr

Adhere to bank policies, regulatory requirements, and complete all required training to ensure full compliance. * Promote Digital Banking Solutions: Educate customers on mobile apps, online banking ...

Five Star Bank

Sales & Service Associate

Le Roy, NY · On-site

$17 - $23/hr

Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs). * Represent Five Star: Participate in local events and ...

Five Star Bank

Sales & Service Associate

Victor, NY · On-site

$17 - $23/hr

Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs). * Represent Five Star: Participate in local events and ...

Citizens Bank

Citizens Branch Manager

Rochester, NY · On-site

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse ...

M&T Bank

Universal Banker - Batavia Branch

Batavia, NY · On-site

$18.68 - $31.14/hr

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and ...

M&T Bank

Universal Banker - Batavia Branch

Batavia, NY · On-site

$18.68 - $31.14/hr

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance. Proactively reach out to customers to contribute to the retention and expansion of all Consumer and ...

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All JobsOnline Bank JobsOnline Bank Jobs in Rochester, NY

Online Bank information

See Rochester, NY salary details

$17.3K

$40.1K

$84.9K

How much do online bank jobs pay per year?

As of Aug 23, 2026, the average yearly pay for online bank in Rochester, NY is $40,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $24,700.00 and $42,900.00 per year, depending on experience, location, and employer.

What is an online bank?

An online bank is a financial institution that operates primarily or entirely over the internet, allowing customers to manage accounts, transfer money, pay bills, and access other banking services without visiting a physical branch. Online banks often offer lower fees and higher interest rates because they have lower overhead costs. Most online banks provide secure mobile apps and websites, making it convenient for customers to access their accounts anytime and anywhere. These banks are regulated just like traditional banks and typically offer similar protections for your money.

How does working in an online bank differ from traditional banking in terms of daily responsibilities and team collaboration?

Working in an online bank typically involves more digital communication and collaboration tools, as teams are often distributed or remote. Daily responsibilities may include responding to customer inquiries through chat or email, troubleshooting technical issues, and ensuring regulatory compliance in a digital environment. Team members frequently collaborate with IT, cybersecurity, and customer support to deliver seamless online banking experiences. Compared to traditional banks, there is a greater emphasis on adaptability and digital literacy, as processes and products evolve rapidly in response to customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as an online banking specialist, and why are they important?

To thrive as an Online Banking Specialist, you need a solid understanding of financial products, digital banking platforms, and customer account management, typically supported by a degree in finance or related field. Familiarity with core banking systems, CRM software, digital security protocols, and possibly certifications in banking or cybersecurity are important. Excellent problem-solving, communication, and customer service skills help build trust and efficiently resolve client issues. These skills ensure secure, efficient, and satisfying online banking experiences for customers in a fast-evolving digital environment.

What is the difference between Online Bank vs Customer Service Representative?

AspectOnline BankCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, communication skills
Work EnvironmentRemote or digital platforms, online systemsCall centers, retail branches, office settings
Industry UsageFinancial services, banking industryBanking, retail, service industries
Job FocusManaging online banking platforms, digital transactionsAssisting customers, resolving banking inquiries

Online Bank roles focus on managing digital banking services and online platforms, requiring financial certifications and technical skills. Customer Service Representatives handle direct customer interactions, often in call centers or branches, emphasizing communication and problem-solving skills. Both roles are integral to banking but differ in work environment and daily responsibilities.

What are the most commonly searched types of Bank jobs in Rochester, NY?

The most popular types of Bank jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Bank jobs?

Cities near Rochester, NY with the most Online Bank job openings:

Online Bank jobs near you
Infographic showing various Online Bank job openings in Rochester, NY as of August 2026, with employment types broken down into 63% Full Time, 33% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $40,054 per year, or $19.3 per hour.

Bank Teller

Five Star Bank

Brockport, NY • On-site

$16.50 - $19.50/hr

Part-time

Re-posted 12 days ago

Five Star Bank (New York) rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

79th of 171 rated banks

Job description

Join the Five Star Bank Team as a Service Associate (Bank Teller)

At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Service Associate, you’ll be the welcoming face of our branch, providing exceptional service while embodying our HEART values. This role offers a clear path for career growth and professional development, helping you build a rewarding future with Five Star Bank.

What You’ll Do


  • Deliver Exceptional Service: Greet customers warmly and assist with routine banking transactions such as deposits, withdrawals, and payments with accuracy and care.
  • Manage Cash Handling: Oversee cash drawers, reconcile transactions, and ensure secure handling of cash and financial instruments.
  • Promote Digital Banking: Educate customers on self-service tools including mobile banking, ATMs, and online banking, empowering them to manage their finances with ease.
  • Connect Customers to Solutions: Identify service needs and refer customers to Sales & Service Associates or Relationship Bankers for complex solutions.
  • Support Branch Operations: Assist with operational duties including vault balancing, ATM servicing, night drop, and ensuring branch readiness.
  • Professional Communication: Answer incoming calls and greet walk-ins professionally and efficiently.
  • Maintain Compliance: Adhere to all regulatory, security, and audit standards.
  • Stay Informed: Participate in branch meetings and maintain working knowledge of current promotions and bank services.


What We’re Looking For


  • High School Diploma or GED required.
  • At least 1 year of customer service or cash handling experience.
  • Exceptional attention to detail, time management, and communication skills.
  • Comfortable navigating digital platforms and multitasking in a fast-paced environment.
  • A collaborative team player who’s eager to learn, puts customers first and enjoys creating positive experiences.


Physical Requirements


  • Ability to stand for prolonged periods.
  • Ability to lift between 1-10 lbs regularly, occasionally up to 30 lbs.
  • Ability to travel between office locations as needed.
  • Extensive computer and phone usage.
  • Ability to perform repetitive motions.

Schedule


  • Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs.
  • May involve occasional travel to nearby branch locations based on staffing needs.

Why Five Star Bank


  • Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.
  • Career Growth: Clear advancement opportunities into roles such as Sales & Service Associate and Relationship Banker.
  • Stability: Being in business for over 200 years.

Ready to make a difference? Apply today and be part of a team that values service, community, and growth.


The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.



What Five Star Bank (New York) employees say

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