Back Office Medical Assistant Jobs in Rochester, NY

Are you looking to make a real difference in the lives of others, using cutting-edge medical technology in an empowering and supportive work environment? Join our growing and well respected community health system and enjoy competitive pay, high patient and staff satisfaction levels, excellent infection control support and compliance, and a very supportive, friendly environment.

Schedule:  Full Time varying hours based on which location. Will travel between 14 different practices within the Finger Lakes Region (approx. 25 minute radius from Thompson Hospital)

Pay Range: $19.64 - $24.50, based on experience.

Benefits:

• Health, dental, vision insurance
• Tuition reimbursement up to $6000/year
• Contribution and match on Retirement Plan
• Four weeks paid time off
• Access to Success coaches
• Free parking

Company Culture: Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience! 

• Focus on CARES values: Commitment, Action, Respect, Excellence, and Service
• Focus on Employee Wellness: Biometric screenings, Wellness programs, Onsite gym, Zen Room, Community Shared Agriculture program, Access to Success Coach
• Staff Recognition platforms: Shining Stars, CARESCount website

Main Function: The Medical Office Assistant (MOA) participates in the multi-disciplinary process of providing care and service to patients and their families via the provision of both administrative support and selected clinical tasks. 

These tasks include but are not limited to:

• Supplies inventory, stocking and ordering, rooming patients, taking vitals, performing phlebotomy and EKGs, specimen collection, medical record documentation and otherwise assisting providers with exams and minor surgical procedures, wound cleaning and dressing. 
• Actively supports physicians & nurses & be an enthusiastic participant in departmental meetings & actively identify ways to improve processes & service to patients. 
• Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally.
• Position requires excellent customer service skills with patients, and their families, other staff, physicians and other providers, management, vendors, and the public. 
• Actively guards the confidentiality of sensitive info including but not limited to the patients, staff and the health system.

Required Job Specific Competencies:

• Makes every effort to satisfy the needs of patients and families in a patient-centered, friendly manner.
• Demonstrates the ability to develop and maintain a collaborative working relationship with patients, families, coworkers and medical staff, management and other health system departments.
• Demonstrates skill in provision of care appropriate to the age of those patients served in a primary or specialty care office setting.
• Demonstrates knowledge and principles of growth and development over a life span. 
• Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level.
• Can work independently to complete job assignments but also acts as a supportive, engaged participate in team based work and meetings.
• Ensures all Hospital, State, Federal and other regulatory requirements are met as per his/her job function.
• Remains current with certification requirements if certified
• He/she is flexible and willing to travel to other Practices upon management request.
• Actively guards the confidentiality of sensitive information. 
• Has attention to detail to avoid mistakes.

Qualifications:

• High School Diploma required.
• BLS certification required.
• Medical secretarial experience preferred.
• MOA experience preferred.
• Medical background preferred.
• Computer knowledge and skills including but not limited to Outlook and Microsoft Office preferred.
• Graduate of an approved program for certification of Medical Office Assistants preferred.
• CMOA certification preferred
• Phlebotomy skills preferred or ability to attain phlebotomy clearance once employed.
• Strong EMR experience preferred.
• Knowledge of multiple insurance policies, administrative requirements, copayments, benefit coverage and their application to multiple patients for multiple scenarios as presented in practice setting is strongly preferred.

Pay Range: $19.64 - $24.50

Starting Pay: Based on Experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply