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Descoper-i potenialul alturi de TTEC!
Altur-te echipei noastre premiate i contribuie la aducerea umanitii n lumea afacerilor. Cutm un Agent Servicii Clieni pentru cltorii, bilingv romn-englez, pentru a sprijini partenerii i clienii Booking.com din sediul nostru din Atena.

Ce vei face?

• Vei rspunde la solicitrile clienilor i vei oferi soluii rapide i eficiente.
• Vei sprijini partenerii premium n gestionarea rezervrilor, tarifelor i disponibilitii.
• Vei asigura o experien pozitiv i un nivel nalt de servicii.

Ce cutm?

• Fluen n romn i englez.

• Diplom de bacalaureat sau echivalent.

• Competene digitale i conexiune rapid la internet.
• Reziden n Grecia sau disponibilitate pentru relocare.

Ce oferim?

• Salariu competitiv + bonusuri de performan
• 25 zile concediu/an
• Asisten pentru relocare
• Oportuniti de dezvoltare profesional i instruire continua
• Mediu divers, incluziv i orientat spre comunitate

Descrierea postului

Oferim instruire complet pentru a deveni expert n domeniul tu, astfel nct s poi oferi cu ncredere cel mai nalt nivel de servicii prin apeluri telefonice, chat sau e-mail. Cutm persoane empatice, orientate spre soluii, care s ofere sprijin i s creeze experiene memorabile pentru clieni. Vei lucra ntr-un mediu dinamic, prietenos, cu oportuniti reale de dezvoltare profesional.

Postul tu este subordonat unui Team Leader i contribuie direct la succesul experienei clienilor i al echipei.

Responsabiliti principale

• Gestionarea solicitrilor clienilor prin telefon, chat i e-mail.
• Oferirea de soluii rapide i eficiente pentru problemele ntmpinate.
• Sprijinirea partenerilor premium n administrarea rezervrilor, tarifelor i disponibilitii.
• Respectarea procedurilor interne i furnizarea de informaii corecte i complete.
• Meninerea unui nivel ridicat de satisfacie i experien pozitiv pentru clieni i parteneri.

Despre TTEC

Din 1982, TTEC ajut companiile s creeze experiene excepionale pentru clieni, combinnd umanitatea cu tehnologia. Suntem o organizaie global care promoveaz diversitatea, incluziunea i autenticitatea la locul de munc. Credem c fiecare angajat aduce valoare prin unicitatea sa, iar diversitatea este punctul nostru forte.

Aplic acum i transform pasiunea pentru cltorii ntr-o carier!

Locaia/Divizia: Atena, Attica

Your potential has a place here with TTECs award-winning employment experience. As a Romanian-English Travel Customer Service Associate in support of Booking.com working on site in Athens, Greece, youll be a part of bringing humanity to business. #experienceTTEC

Our purpose, team, and company culture are amazing, and our Great Place to Work certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025, says it all!

What Youll be Doing
Looking to build or level-up your career in the travel industry? Whether its getting answers for customers quickly, consulting on products or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, Youll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience

What You Bring to the Role

• Fluent in Romanian and English
• High school diploma or equivalent
• 6 months or more experience in customer service, hospitality, retail or F&B service
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• High speed internet in your quiet home work environment
• Greece resident or ability to relocateand gain work authorization expediently to Greece

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds

• 25 days annual leave per year

• Relocation assistance available
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.