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Avaya Ip Office Engineer Jobs (NOW HIRING)

In-Telecom

Voice L2 Technician

Kennesaw, GA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints * Perform service for installs, cutovers, troubleshooting, and service requests * Work ...

Worldwide TechServices

Avaya Engineer

Evansville, IN · On-site

$60K/yr

Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura * Analyze and diagnose network-related problems affecting Avaya systems * Collaborate with cross ...

Computer Futures

Senior Telecom Analyst

Houston, TX

Knowledge of Avaya IP Office Management, Voicemail Pro, and/or IPOOC software administration solutions. Including the ability to build and manage agents and phone sets, ACD, programming new routing ...

Genesis10

Avaya Administrator

Jersey City, NJ · On-site

$63.68 - $71.68/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to ... IP deep-dive troubleshooting Pay range: $63.68 - $71.68 per hour Only candidates available and ...

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How much do avaya ip office engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for avaya ip office engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is an Avaya IP Office Engineer?

An Avaya IP Office Engineer is responsible for installing, configuring, maintaining, and troubleshooting Avaya IP Office phone systems. They ensure seamless communication by managing VoIP, SIP trunks, voicemail, call routing, and system integrations. Their role often includes diagnosing network-related issues, upgrading firmware, and providing technical support for end-users. Strong knowledge of telephony protocols, networking, and Avaya products is essential for success in this role.

What are some common challenges an Avaya IP Office Engineer may face on the job?

Avaya IP Office Engineers often encounter challenges such as integrating new telephony systems with existing network infrastructure, troubleshooting complex VoIP issues, and keeping up with frequent software updates or hardware changes. They may also need to handle urgent support requests or resolve unexpected outages, sometimes outside of regular business hours. Teamwork is essential, as engineers commonly collaborate with IT staff, project managers, and end users to ensure smooth deployments and ongoing support. These challenges provide valuable learning experiences and help develop advanced technical skills that support long-term career growth in the IT and telecommunications industry.

What are the key skills and qualifications needed to thrive as an Avaya IP Office Engineer?

To thrive as an Avaya IP Office Engineer, you need expertise in telephony systems, IP networking, and VoIP technologies, typically backed by experience with Avaya platforms and related certifications like Avaya Certified Implementation Specialist (ACIS). Familiarity with Avaya IP Office Manager, System Status Application, and SIP trunk configuration is essential. Strong troubleshooting skills, customer service orientation, and effective communication are key soft skills for this role. These competencies are important because they enable engineers to efficiently deploy, manage, and support unified communications solutions that are critical to business operations.

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Avaya Ip Office Engineer jobs near you
Infographic showing various Avaya Ip Office Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Voice L2 Technician

In-Telecom

Kennesaw, GA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Description
We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support.  
This role is ideal for someone who enjoys variety, can work independently, and provides dependable support. 

Key Responsibilities
  • Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints  
  • Perform service for installs, cutovers, troubleshooting, and service requests 
  • Work remote help desk tickets, including: 
    • Voice tickets (IP Office, ITC Cloud, hosted platforms) 
    • Tier 1–2 desktop support  
    • General client issues as assigned 
  • Document all work and resolve issues efficiently in ConnectWise Manage 
  • Communicate effectively with clients and deliver professional support experiences 
  • Ensure accurate time entry, ticket notes, and follow-up actions 

Skills, Knowledge & Expertise
  • 2+ years of IT or telecom support experience (MSP/VoIP background preferred)  
  • Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)  
  • Strong client service and communication skills 
Preferred Certifications (nice to have)  
  • CompTIA A+, Network+  
  • Avaya IP Office ACIS/ACSS  
  • SIP/VoIP certifications (e.g., SIP School SSCA)  
  • NetSapiens or 8x8 platform training

Job Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance 
  • Disability Insurance
  • 401k