About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
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About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Collaborate with telecom engineers, network operations, and support managers to improve call flows ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Collaborate with telecom engineers, network operations, and support managers to improve call flows ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Collaborate with telecom engineers, network operations, and support managers to improve call flows ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Collaborate with telecom engineers, network operations, and support managers to improve call flows ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Call Center Representative
Providence, RI · On-site
$16.25 - $20.25/hr
Collaborate with telecom engineers, network operations, and support managers to improve call flows ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Call Center Representative
Providence, RI · On-site
$16.25 - $20.25/hr
Collaborate with telecom engineers, network operations, and support managers to improve call flows ... Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Avaya Engineer information
See Rhode Island salary details
$28.25 - $32.12
12% of jobs
$32.12 - $36
9% of jobs
$36.97 is the 25th percentile. Wages below this are outliers.
$36 - $39.87
18% of jobs
The median wage is $41.72 / hr.
$39.87 - $43.74
24% of jobs
$43.74 - $47.62
9% of jobs
$47.62 - $51.49
2% of jobs
$54.88 is the 75th percentile. Wages above this are outliers.
$51.49 - $55.36
2% of jobs
$55.36 - $59.24
2% of jobs
$59.24 - $63.11
16% of jobs
$63.11 - $66.99
2% of jobs
$66.99 - $70.86
4% of jobs
$28
$46
$70
How much do avaya engineer jobs pay per hour?
As of Aug 28, 2026, the average hourly pay for avaya engineer in Rhode Island is $46.69, according to ZipRecruiter salary data. Most workers in this role earn between $37.64 and $59.81 per hour, depending on experience, location, and employer.
What is an Avaya engineer?
Avaya Engineers are IT professionals who specialize in designing, implementing, maintaining, and troubleshooting Avaya communication systems, such as VoIP phone systems, contact centers, and unified communications platforms. They work with Avaya hardware and software to ensure seamless communication within organizations. Their responsibilities often include system configuration, upgrades, user support, and resolving technical issues to maintain optimal system performance.
What does an Avaya engineer do?
Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) Technology, phone systems, system administration, and other technical tools. Avaya engineers may work for the Avaya corporation or an organization that utilizes the software. In this role, you design a central system based on your company's communication needs within their organization and with customers. This may include setting up an in-house call center, a network of remote answering lines, or a hybrid of both. Once the design is approved, you oversee the installation of the system and may be responsible for regular maintenance and repairs to ensure it continues to run properly.
What are the key skills and qualifications needed to thrive as an Avaya engineer, and why are they important?
To thrive as an Avaya Engineer, you need in-depth knowledge of telephony systems, VoIP, networking fundamentals, and experience with Avaya platforms, usually validated by certifications like Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for managing complex installations and client interactions. These skills ensure reliable deployment, maintenance, and support of Avaya solutions, leading to optimal system performance and customer satisfaction.
What are some common challenges Avaya engineers face when managing large-scale communication systems?
Avaya Engineers working with large-scale communication systems often encounter challenges like integrating legacy infrastructure with newer Avaya solutions, ensuring system reliability during peak usage, and troubleshooting complex network issues that may impact voice quality or connectivity. Effective communication and collaboration with IT, network, and support teams are essential to quickly resolve incidents and implement updates or patches. Staying up-to-date with Avaya's evolving technologies and best practices helps engineers anticipate potential issues and optimize system performance.
What is the difference between Avaya Engineer vs VoIP Engineer?
| Aspect | Avaya Engineer | VoIP Engineer |
|---|---|---|
| Certifications | Avaya certifications, CCNA, CCNP | CCNA, CCNP, Cisco certifications |
| Work Environment | Telecommunications, enterprise networks | VoIP systems, enterprise and service provider networks |
| Industry Usage | Telecom providers, large corporations | IT firms, telecom, service providers |
Both roles involve managing voice communication systems, but Avaya Engineers specialize in Avaya platforms, while VoIP Engineers focus on various VoIP technologies across different vendors. The choice depends on the specific systems used by the employer.
More about Avaya Engineer jobs
What are popular job titles related to Avaya Engineer jobs in Rhode Island?
For Avaya Engineer jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Avaya Engineer jobs in Rhode Island look for?
The top searched job categories for Avaya Engineer jobs in Rhode Island are:
What are popular job titles related to Avaya Engineer jobs in RI?
For Avaya Engineer jobs in RI, the most frequently searched job titles are:
Network Technician/Telecommunications Technician- Junior
Warwick, RI • On-site
Radiant Digital
Contractor
Posted 5 days ago
Job description
Job Description
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Job Title: Network Technician/Telecommunications Technician - Junior
Location: Onsite - Warwick, RI
Duration: 5 Months plus
Job Description:
The Call Center Representative - Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists.
Key Responsibilities
Answer incoming calls, tickets, and service requests related to telecommunications issues including:
Required Skills & Competencies
Preferred Experience
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Job Title: Network Technician/Telecommunications Technician - Junior
Location: Onsite - Warwick, RI
Duration: 5 Months plus
Job Description:
The Call Center Representative - Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists.
Key Responsibilities
Answer incoming calls, tickets, and service requests related to telecommunications issues including:
- Desk phones, softphones, headsets, and mobile endpoints
- Voicemail, call forwarding, hunt groups, and auto-attendant issues
- Basic Microsoft Teams Phone or legacy PBX support
- Perform initial troubleshooting and provide step-by-step guidance to resolve common issues.
- Create, classify, and update incidents within the ticketing system accurately.
- Escalate unresolved or complex cases to Tier 2/Tier 3 telecom/network teams.
- Communicate planned maintenance, outages, service changes, or updates to callers following predefined scripts.
- Assist callers with password resets, account lockouts, and basic user profile or device provisioning steps when appropriate.
- Monitor call queues, meet service-level targets, and maintain exceptional customer service quality.
- Document recurring issues and recommend updates to knowledge base articles.
- Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce repeat incidents.
Required Skills & Competencies
- Strong customer-service mindset with clear verbal communication skills.
- Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics).
- Ability to follow scripts, troubleshooting guides, and procedural checklists.
- Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar).
- Ability to stay calm, patient, and professional under pressure.
- Skilled at multitasking in a high-volume call-center environment.
Preferred Experience
- Prior call-center or helpdesk support experience (1-3 years).
- Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
- Experience supporting state or public-sector technology environments.
- Knowledge of basic networking fundamentals (LAN/WAN, Wi-Fi troubleshooting).