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Avaya Engineer Jobs in Kentucky (NOW HIRING)

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$25

$41

$62

How much do avaya engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for avaya engineer in Kentucky is $41.41, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $53.03 per hour, depending on experience, location, and employer.

What does an Avaya engineer do?

Avaya is a multinational software and telecommunications company that develops and sells unifying communications solutions, such as voice over IP (VoIP) Technology, phone systems, system administration, and other technical tools. Avaya engineers may work for the Avaya corporation or an organization that utilizes the software. In this role, you design a central system based on your company's communication needs within their organization and with customers. This may include setting up an in-house call center, a network of remote answering lines, or a hybrid of both. Once the design is approved, you oversee the installation of the system and may be responsible for regular maintenance and repairs to ensure it continues to run properly.

What is the difference between Avaya Engineer vs VoIP Engineer?

AspectAvaya EngineerVoIP Engineer
CertificationsAvaya certifications, CCNA, CCNPCCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, enterprise networksVoIP systems, enterprise and service provider networks
Industry UsageTelecom providers, large corporationsIT firms, telecom, service providers

Both roles involve managing voice communication systems, but Avaya Engineers specialize in Avaya platforms, while VoIP Engineers focus on various VoIP technologies across different vendors. The choice depends on the specific systems used by the employer.

What is an Avaya engineer?

Avaya Engineers are IT professionals who specialize in designing, implementing, maintaining, and troubleshooting Avaya communication systems, such as VoIP phone systems, contact centers, and unified communications platforms. They work with Avaya hardware and software to ensure seamless communication within organizations. Their responsibilities often include system configuration, upgrades, user support, and resolving technical issues to maintain optimal system performance.

What are the key skills and qualifications needed to thrive as an Avaya engineer, and why are they important?

To thrive as an Avaya Engineer, you need in-depth knowledge of telephony systems, VoIP, networking fundamentals, and experience with Avaya platforms, usually validated by certifications like Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Familiarity with Avaya Aura, Communication Manager, Session Manager, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication are vital soft skills for managing complex installations and client interactions. These skills ensure reliable deployment, maintenance, and support of Avaya solutions, leading to optimal system performance and customer satisfaction.

What are some common challenges Avaya engineers face when managing large-scale communication systems?

Avaya Engineers working with large-scale communication systems often encounter challenges like integrating legacy infrastructure with newer Avaya solutions, ensuring system reliability during peak usage, and troubleshooting complex network issues that may impact voice quality or connectivity. Effective communication and collaboration with IT, network, and support teams are essential to quickly resolve incidents and implement updates or patches. Staying up-to-date with Avaya's evolving technologies and best practices helps engineers anticipate potential issues and optimize system performance.
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Avaya Engineer jobs near you
Infographic showing various Avaya Engineer job openings in Kentucky as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $86,127 per year, or $41.4 per hour.

VoIP Systems Administrator

PEOPLE TECHNOLOGY AND PROCESSES LLC

Fort Knox, KY

$33.15/hr

Full-time

Re-posted 7 days ago

Job description

Position Title: VoIP Systems Administrator

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $33.15/hr.

Responsibilities:

  • Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
  • Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
  • Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
  • Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
  • Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
  • Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
  • Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
  • Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
  • Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.

Education and Certifications:

  • High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
  • Valid Driver’s License.

Knowledge and Experience:

  • Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
  • Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
  • Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
  • Ability to read and interpret system diagrams, cable routing, and port assignments.
  • Strong troubleshooting and customer service skills.

Desired Qualifications:

  • Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
  • Experience working within Army NEC or IMCS environments.
  • Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
  • Understanding of DoD telecommunication standards and security requirements.

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