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Avalonbay Jobs (NOW HIRING)

XCORP AvalonBay Communities Inc.

$132K - $221K/yr

Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional ...

XCORP AvalonBay Communities Inc.

WI · On-site

$163K - $271K/yr

Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional ...

Equity Residential

Design Manager

Arlington, VA · On-site

$82K - $137K/yr

Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional ...

Equity Residential

Superintendent I

Durham, NC · On-site

$72K - $109K/yr

Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional ...

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How much do avalonbay jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for avalonbay in the United States is $27.09, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $33.17 per hour, depending on experience, location, and employer.

What is AvalonBay?

AvalonBay Communities, Inc. is a real estate investment trust (REIT) that specializes in the development, redevelopment, acquisition, and management of apartment communities in leading metropolitan areas across the United States. The company focuses on high-quality, multifamily housing and is known for its upscale apartment complexes, often located in high-demand urban and suburban locations. AvalonBay manages thousands of apartment homes and is recognized for its commitment to sustainability, customer service, and community development.

What are the key skills and qualifications needed to thrive as an AvalonBay property manager?

To thrive as a property manager at AvalonBay, you need strong organizational skills, knowledge of property management principles, and often a bachelor's degree in business or related fields. Familiarity with property management software such as Yardi, budgeting tools, and relevant certifications like Certified Apartment Manager (CAM) are typically required. Exceptional customer service, problem-solving abilities, and effective communication skills help professionals stand out in this role. These skills are crucial for ensuring efficient operations, resident satisfaction, and financial success within multifamily residential communities.

What are some common challenges faced by associates working at AvalonBay, and how can they be addressed?

Associates at AvalonBay Communities often work in dynamic, fast-paced environments where balancing multiple resident requests, property management tasks, and compliance requirements can be challenging. Effective time management and clear communication with both residents and team members are essential to meet expectations and deliver high-quality service. Proactively seeking support from supervisors and participating in ongoing training opportunities offered by AvalonBay can help associates overcome these challenges and grow professionally within the company.

What is the difference between Avalonbay vs Property Manager?

AspectAvalonbayProperty Manager
Primary RoleDevelops, manages, and maintains apartment communities for AvalonbayOversees daily operations of a specific property or portfolio of properties
Required CredentialsReal estate license often preferred; customer service and management skillsReal estate license often required; leasing, maintenance, and staff management skills
Work EnvironmentCorporate office and on-site property managementPrimarily on-site at the property, with some administrative duties
Industry UsageUsed by Avalonbay and similar real estate development companiesCommon across property management companies and real estate firms

While Avalonbay focuses on developing and managing large apartment communities, a Property Manager handles the day-to-day operations of individual properties. Both roles require similar credentials and industry knowledge, but Avalonbay employees often work within a corporate structure, whereas Property Managers are more hands-on with property operations.

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Infographic showing various Avalonbay job openings in the United States as of September 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $56,355 per year, or $27.1 per hour.

Customer Service Representative

Virginia Beach, VA • On-site

AvalonBay Communities, Inc.
Real Estate • 1 - 5K employees
Learn more about AvalonBay Communities, Inc.external

$35K - $47K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

AvalonBay Communities rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

64th of 209 rated real estate companies

Job description

Customer Service Representative
Position Type:
Full time
Weekly Scheduled Hours:
40
State:
Virginia
City:
Virgina Beach
Zip Code:
23452
Total Base Pay Range:
$35,100.00 - $47,600.00
Overview:
Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.
The best people want to work here. We hope you're one of them.
The Role:
The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within our inbound call center. This includes, but is not limited to, detailed account research, resolving customer inquiries and issues, call routing, payment processing, requesting charge credits and debits, and basic assistance with company websites.
This position is located in our Virginia Beach, Virginia office. This is a hybrid position.
Work schedule is typically Monday through Friday from 10:00am - 7:00pm EST.
Key Responsibilities:
  • Professionally and promptly service inbound and outbound calls
  • Communicate information in an empathetic, polite, and professional manner
  • Use active listening to understand customer concerns and provide clear, helpful solutions
  • Troubleshoot issues using available tools, resources, and multiple system workflows
  • Follow company policies, established procedures, and service protocols to resolve needs. This may include account research and timely follow-up, routing calls to the appropriate teams, attempting to de-escalate, and escalation coordination.
  • Assist customers with payment processing and navigating their customer portal account
  • Document interactions in the system accurately and thoroughly
  • Share feedback, trends, or recurring issues with supervisors to help improve the customer experience and ensure efficient operations
  • Actively participate in manager-led coaching, training, and personal development sessions. Must be visible on camera when working from home.
  • Maintain shift schedule requirements to ensure phone queues are supported. Punctuality and adherence to shift schedule are critical.

Minimum Job Qualifications:
  • High school diploma or GED (required)
  • 1-3 years of customer service experience providing above-average service (required)
  • Previous hybrid work experience (preferred)
  • Call center experience (preferred)
  • Strong English verbal and written communication skills
  • Basic math proficiency (addition, subtraction, multiplication, division)
  • Strong organizational and multitasking skills
  • Experience with data entry
  • Ability to navigate multiple systems simultaneously

Technical Requirements:
  • Minimum internet speed of 25 Mbps upload/download
  • Must be hardwired (Wi-Fi is not acceptable)

How Vivmark Supports You:
We know that our teams are the beating heart of our success and we're committed to showing our appreciation.
We offer:
  • A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info:
Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
Vivmark Residential makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
Applications are being accepted on an ongoing basis.
Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
No Fees Notice & Recruitment Fraud Disclaimer:
Vivmark Residential is aware that there is recruitment fraud activity whereby scammers impersonate Vivmark Residential and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Vivmark Residential will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. If you suspect that you are being contacted by a scammer impersonating our company, please report it immediately to our official HR Department (avalonbayhumanresources@avalonbay.com).

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