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Automotive Technical Service Advisor Jobs (NOW HIRING)

Nashville Nissan

Service Advisor

Nashville, TN · On-site

As a Service Advisor, you will be responsible for providing exceptional customer service to clients ... automotive technical terminology is a plus - Must work well in a fast-paced, team-oriented ...

Nashville Nissan

Service Advisor

Nashville, TN · On-site

As a Service Advisor, you will be responsible for providing exceptional customer service to clients ... automotive technical terminology is a plus - Must work well in a fast-paced, team-oriented ...

Nashville Nissan

Service Advisor

Nashville, TN · On-site

As a Service Advisor, you will be responsible for providing exceptional customer service to clients ... F amiliarity with automotive technical terminology is a plus * M ust work well in a fast-paced ...

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Automotive Technical Service Advisor information

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$45

How much do automotive technical service advisor jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for automotive technical service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an automotive technical service advisor?

An Automotive Technical Service Advisor is a professional who acts as a liaison between customers and the service department at an auto repair shop or dealership. They assess customers' vehicle concerns, explain necessary repairs and maintenance, and provide estimates for services. Technical Service Advisors also communicate with technicians to accurately diagnose issues and ensure timely completion of work. Their goal is to ensure customer satisfaction and maintain the efficient operation of the service department.

How does an automotive technical service advisor collaborate with technicians and customers to ensure efficient vehicle repairs?

As an Automotive Technical Service Advisor, you’ll serve as the primary liaison between customers and the service department. You’ll communicate customer concerns clearly to technicians, translate technical information into understandable terms for customers, and keep both parties updated on repair progress. Strong collaboration skills are essential, as you’ll often coordinate schedules, clarify repair orders, and ensure all recommendations are authorized before work begins. This teamwork helps streamline workflow, minimizes misunderstandings, and leads to higher customer satisfaction.

What are the key skills and qualifications needed to thrive as an automotive technical service advisor, and why are they important?

To thrive as an Automotive Technical Service Advisor, you need a solid understanding of automotive systems, customer service skills, and typically a high school diploma or equivalent, with some employers preferring post-secondary automotive training. Familiarity with dealership management systems (DMS), service scheduling software, and diagnostic tools is often required, and certifications like ASE can be advantageous. Strong communication, problem-solving abilities, and the capacity to manage multiple tasks under pressure help set top advisors apart. These skills are vital for accurately interpreting customer concerns, ensuring efficient service operations, and building customer trust and satisfaction.

What is the difference between Automotive Technical Service Advisor vs Automotive Service Technician?

AspectAutomotive Technical Service AdvisorAutomotive Service Technician
CredentialsOften requires a high school diploma, ASE certifications, and automotive knowledgeRequires a high school diploma, ASE certifications, and technical training
Work EnvironmentCustomer service area, office, and service baysGarage or service bay, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, independent garages
Common Search & ComparisonCustomer communication, service advising, diagnosticsVehicle repairs, diagnostics, maintenance

The Automotive Technical Service Advisor primarily communicates with customers, explains repairs, and manages service orders, while the Automotive Service Technician performs the hands-on repairs and diagnostics. Both roles require automotive knowledge and certifications but differ in daily responsibilities and work environment.

What states have the most Automotive Technical Service Advisor jobs?

States with the most job openings for Automotive Technical Service Advisor jobs include:

What are popular job titles related to Automotive Technical Service Advisor jobs?

For Automotive Technical Service Advisor jobs, the most frequently searched job titles are:

Automotive Technical Service Advisor jobs near you

Automotive Service Advisor

Barrington, IL

Murgado Automotive Group
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about Murgado Automotive Groupexternal

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Motor Werks, a proud member of the esteemed Murgado Automotive Group, is renowned for its commitment to excellence in the automotive industry. Representing top luxury brands, we deliver exceptional service and unforgettable experiences to our valued customers.
Position: Automotive Service Advisor
Location: Barrington, IL

Motor Werks is currently seeking a dedicated and customer-oriented Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will serve as the primary point of contact for customers requiring automotive maintenance and repair services, ensuring their satisfaction and building lasting relationships.

Key Responsibilities:
Greet customers and assess their service needs, providing guidance and recommendations based on vehicle inspections and manufacturer guidelines.
Schedule service appointments and coordinate service orders with the service department to ensure timely completion of repairs and maintenance.
Communicate with customers throughout the service process, providing updates on the status of their vehicles and addressing any concerns or questions they may have.
Review service estimates with customers, explaining recommended repairs and associated costs, and obtain approval for work to be performed.
Coordinate with service technicians to ensure accurate diagnosis and efficient completion of repairs, while maintaining high-quality standards.
Process payments for services rendered, including collecting payment, processing invoices, and preparing documentation for customer records.
Maintain accurate records of customer interactions, service transactions, and vehicle service histories using dealership management software.

Qualifications:
Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry is preferred.
Strong communication and interpersonal skills, with the ability to effectively interact with customers and service team members.
Knowledge of automotive systems and repair procedures, with the ability to explain technical information to non-technical customers.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computer systems and software applications, including dealership management systems and Microsoft Office suite.
Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

Benefits:
Competitive salary commensurate with experience, with opportunities for performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
Supportive and collaborative work environment with opportunities for growth and advancement.

If you are a service-oriented individual with a passion for the automotive industry, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.

Join us at Motor Werks and become an integral part of our team as an Automotive Service Advisor!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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