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Automotive Technical Service Advisor Jobs (NOW HIRING)

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

VP Supply Corp.

Technical Service Advisor

Rochester, NY · On-site

$112K - $112K/yr

We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY . In this role, you'll serve as a trusted technical resource for both our customers and internal teams.

Midas International, LLC

$60 - $80/hr

Automotive technical knowledge is also highly valued. This Could Be a Great Fit If... You're already a successful Service Advisor, but you're starting to wonder: What\'s next? Maybe you\'re capable ...

Michael Hohl Automotive

SERVICE ADVISOR

Carson City, NV · On-site

$68K - $79K/yr

Certification or training related to automotive service advising or automotive technology ... technical information in an accessible manner. Organizational skills are essential for managing ...

Laars Heating Systems Company

Be Seen First

Technical Service Advisor

Rochester, NH · On-site

$113K - $114K/yr

Participate and support the creation of all technical service procedures and bulletin documentation * Attend local job sites for product support as required * Attend job related courses to update ...

Laars Heating Systems

Technical Service Advisor

Rochester, NH · On-site

$113K - $114K/yr

Participate and support the creation of all technical service procedures and bulletin documentation * Provide parts identification for the Laars products * Attend field job sites for product support ...

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Automotive Technical Service Advisor information

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$12

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$45

How much do automotive technical service advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for automotive technical service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is an automotive technical service advisor?

An Automotive Technical Service Advisor is a professional who acts as a liaison between customers and the service department at an auto repair shop or dealership. They assess customers' vehicle concerns, explain necessary repairs and maintenance, and provide estimates for services. Technical Service Advisors also communicate with technicians to accurately diagnose issues and ensure timely completion of work. Their goal is to ensure customer satisfaction and maintain the efficient operation of the service department.

How does an automotive technical service advisor collaborate with technicians and customers to ensure efficient vehicle repairs?

As an Automotive Technical Service Advisor, you’ll serve as the primary liaison between customers and the service department. You’ll communicate customer concerns clearly to technicians, translate technical information into understandable terms for customers, and keep both parties updated on repair progress. Strong collaboration skills are essential, as you’ll often coordinate schedules, clarify repair orders, and ensure all recommendations are authorized before work begins. This teamwork helps streamline workflow, minimizes misunderstandings, and leads to higher customer satisfaction.

What are the key skills and qualifications needed to thrive as an automotive technical service advisor, and why are they important?

To thrive as an Automotive Technical Service Advisor, you need a solid understanding of automotive systems, customer service skills, and typically a high school diploma or equivalent, with some employers preferring post-secondary automotive training. Familiarity with dealership management systems (DMS), service scheduling software, and diagnostic tools is often required, and certifications like ASE can be advantageous. Strong communication, problem-solving abilities, and the capacity to manage multiple tasks under pressure help set top advisors apart. These skills are vital for accurately interpreting customer concerns, ensuring efficient service operations, and building customer trust and satisfaction.

What is the difference between Automotive Technical Service Advisor vs Automotive Service Technician?

AspectAutomotive Technical Service AdvisorAutomotive Service Technician
CredentialsOften requires a high school diploma, ASE certifications, and automotive knowledgeRequires a high school diploma, ASE certifications, and technical training
Work EnvironmentCustomer service area, office, and service baysGarage or service bay, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, independent garages
Common Search & ComparisonCustomer communication, service advising, diagnosticsVehicle repairs, diagnostics, maintenance

The Automotive Technical Service Advisor primarily communicates with customers, explains repairs, and manages service orders, while the Automotive Service Technician performs the hands-on repairs and diagnostics. Both roles require automotive knowledge and certifications but differ in daily responsibilities and work environment.

What states have the most Automotive Technical Service Advisor jobs?

States with the most job openings for Automotive Technical Service Advisor jobs include:

What are popular job titles related to Automotive Technical Service Advisor jobs?

For Automotive Technical Service Advisor jobs, the most frequently searched job titles are:

Automotive Technical Service Advisor jobs near you

Technical Service Advisor

Rochester, NY • On-site

VP Supply Corp
Wholesale • 201 - 500 employees
Learn more about VP Supply Corpexternal

$80K - $90K/yr

Full-time

Re-posted yesterday

Job description

Description:

Help Contractors Succeed. Solve Technical Challenges. Grow Your HVAC Career.


VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial, and electrical supplies that has been serving contractors across the Northeast for over 60 years. With 20 locations and more than 400 employees, we're committed to delivering exceptional products, technical expertise, and customer service that help our customers succeed.


We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY. In this role, you'll serve as a trusted technical resource for both our customers and internal teams. You'll provide product expertise, troubleshoot challenging HVAC issues, support warranty claims, deliver technical training, and work directly with contractors to ensure successful installations and long-term customer satisfaction.


If you enjoy solving problems, sharing your technical knowledge, and helping others succeed, this is an excellent opportunity to make a meaningful impact while continuing to grow your career.


What You'll Do

  • Provide technical support to contractors, technicians, and internal team members by phone, email, and in person
  • Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation
  • Conduct technical training on HVAC products and systems
  • Perform job site visits, when needed, to help diagnose and resolve complex technical issues
  • Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers
  • Help resolve warranty disputes between manufacturers and customers
  • Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications
  • Partner with sales, service, warranty, and product management teams to support customer success
  • Attend manufacturer training programs and stay current on new products and technologies

Why Join VP Supply?

  • Join a respected, family-owned company with over 60 years of success
  • Work alongside knowledgeable HVAC professionals and industry experts
  • Opportunity to expand your technical expertise through ongoing manufacturer training
  • Collaborative, team-oriented culture that values customer service and continuous learning
  • Competitive compensation and comprehensive benefits
  • Opportunity for long-term career growth
Requirements:

What We're Looking For

  • 3–5 years of HVAC industry experience preferred
  • Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications
  • Experience with ductless and/or VRF systems, including controls, is strongly preferred
  • Excellent customer service and communication skills
  • Strong problem-solving and troubleshooting abilities
  • Highly organized with strong attention to detail
  • Comfortable using Microsoft Office (Outlook, Word, Excel) and other computer applications
  • High school diploma or equivalent required
  • Ability to travel occasionally, including overnight travel for training or customer site visits
  • Ability to climb ladders and work comfortably at heights when necessary

If you're passionate about HVAC technology, enjoy solving complex problems, and want to be part of a team dedicated to helping customers succeed, we'd love to hear from you.


Apply today and join the VP Supply team!