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Automotive Service Performance Manager Jobs (NOW HIRING)

Grease Monkey

Automotive Center Manager

Alpharetta, GA · On-site

$47K - $60K/yr

Discounts on services up to 100% * Bonus based on performance * Free uniforms * Paid time off ... automotive service management experience preferred. • Strong working knowledge of automotive ...

Mazda

Automotive Service Manager

Urbana, IL · On-site

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

Berglund Toyota

Automotive Service Manager

Roanoke, VA · On-site

$85K - $135K/yr

Automotive Service Manager Lead the Team. Inspire People. Elevate Customer Experience. Drive ... We're seeking a leader who can build strong teams, maximize department performance, and create a ...

Urbana-Autopark

Automotive Service Manager

Urbana, IL · On-site

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

Midas

Automotive Service Manager

Capitol Heights, MD · On-site

The Midas Service Manager is responsible for business operations and store performance (safety ... Automotive Service Manager Responsibilities As a Midas Service Manager, you will manage and direct ...

Napletonsvwofurbana

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

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Automotive Service Performance Manager information

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$31.5K

$75.7K

$144.5K

How much do automotive service performance manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for automotive service performance manager in the United States is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Automotive Service Performance Manager jobs?

For Automotive Service Performance Manager jobs, the most frequently searched job titles are:

Automotive Service Manager - Volkswagen

Columbia, SC • On-site

McDaniels Auto Group
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about McDaniels Auto Groupexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Lead, manage, and develop the service department team, including Service Advisors and Service Technicians.

  • Monitor department performance metrics such as technician productivity, customer satisfaction, revenue, and expenses.

  • Ensure compliance with manufacturer policies, warranty procedures, and applicable federal, state, and local requirements.

Job description

Automotive Service Manager – Volkswagen

McDaniels Volkswagen is seeking an experienced Automotive Service Manager to lead our service department. This position is responsible for the overall performance and profitability of the department, including leadership of our Service Advisors and Service Technicians, customer satisfaction, technician productivity, staffing, expense control, and manufacturer compliance.

We are looking for a hands‑on leader who understands dealership fixed operations, knows how to develop a strong team, and can balance customer satisfaction with the operational and financial performance of the department.

What You’ll Do
  • Lead, manage, and develop the Service Advisor and Service Technician teams
  • Recruit, train, coach, and retain high‑performing service department employees
  • Monitor technician productivity, efficiency, utilization, and overall shop performance
  • Manage Service Advisor performance, including customer communication, repair order processes, and sales performance
  • Maintain appropriate staffing levels based on shop volume and business needs
  • Monitor department revenue, gross profit, expenses, and other key performance indicators
  • Identify opportunities to increase customer retention, service traffic, and repeat business
  • Maintain high standards for customer satisfaction and resolve escalated customer concerns
  • Ensure repair orders, service records, and other department documentation are accurate and complete
  • Ensure compliance with Volkswagen warranty policies, procedures, and manufacturer requirements
  • Maintain compliance with OSHA, environmental, hazardous waste, and other applicable federal, state, and local requirements
  • Work closely with dealership leadership, Parts, Sales, and other departments to support overall dealership performance
  • Establish clear expectations for the department and hold the team accountable for results
What We’re Looking For

Our ideal candidate is an experienced automotive service professional who is comfortable taking ownership of the department and its results.

You should be someone who:

  • Leads by example and holds yourself and your team to high standards
  • Understands how to manage both the people and the numbers in a service department
  • Can motivate technicians and advisors while maintaining accountability
  • Has a strong understanding of dealership service operations and workflow
  • Knows how to deliver an excellent customer experience without losing sight of profitability
  • Is organized, decisive, and comfortable working in a fast‑paced dealership environment
  • Can identify problems, develop solutions, and follow through on them
Qualifications
  • Previous automotive dealership service experience required
  • Previous supervisory or service management experience required
  • Experience managing Service Advisors and/or Automotive Technicians strongly preferred
  • Volkswagen, Audi, or other German automotive experience preferred
  • Strong understanding of dealership service operations, repair orders, warranty processes, and technician production
  • Strong leadership, communication, and customer service skills
  • Comfortable using dealership management systems, reporting tools, and other technology
  • Valid driver's license and acceptable driving record
Compensation & Benefits

We offer a competitive compensation package based on experience and qualifications, along with:

  • Medical, dental, and vision insurance
  • 401(k) with company matching
  • Paid Time Off (PTO)
  • Company-paid short-term disability insurance
  • Company-paid life insurance
  • Employee Assistance Program (EAP)
  • Employee vehicle purchase and service benefits
  • Ongoing manufacturer and professional training opportunities

McDaniels Auto Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

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