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Ford Service Performance Manager Jobs (NOW HIRING)

Hermann Ford

Ford Service Technician

Hermann, MO · On-site

$25 - $40/hr

EXPERIENCED AUTOMOTIVE TECHNICIANHermann Ford - Hermann, Missouri NO WEEKENDS - MONDAY THROUGH ... Jack Winkelmann, Service Manager 573-486-5735 service@hermannford.net Short commute from:

Willie Johnson Ford

Ford Service Advisor

Pratt, KS · On-site

The responsibilities of a Ford Service Advisor include greeting customers, listening to their needs ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Ira Ford Saco

Experienced Ford Service Advisor

Saco, ME · On-site

$100K/yr

Prior experience as a Service Advisor, Assistant Service Manager, Lane Manager, or Service ... Ira Ford Saco is part of the Ira Automotive Group, a community-focused organization dedicated to ...

Gwinnett Place Ford

Ford Service Advisor

Duluth, GA

$15K/mo

Join the team at Gwinnett Place Ford as a Service Advisor in Duluth, GA. In this role, you will ... Manage customer communications regarding vehicle status and completion timelines. * Maintain ...

Gwinnett Place Ford

Ford Service Advisor

Duluth, GA · On-site

$15K/mo

Join the team at Gwinnett Place Ford as a Service Advisor in Duluth, GA. In this role, you will ... Manage customer communications regarding vehicle status and completion timelines. * Maintain ...

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Ford Service Performance Manager information

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$40K

$99.5K

$153.5K

How much do ford service performance manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ford service performance manager in the United States is $99,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $126,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ford Service Performance Manager jobs?

For Ford Service Performance Manager jobs, the most frequently searched job titles are:

Infographic showing various Ford Service Performance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $99,528 per year, or $47.9 per hour.

Ford Service Manager

Jamaica, NY

Gabrielli Truck Sales
51 - 200 employees
Learn more about Gabrielli Truck Salesexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Gabrielli Truck Sales is seeking an experienced and driven Ford Service Manager to oversee daily operations of our Ford commercial truck service department. The ideal candidate will be responsible for managing technicians, advisors, workflow, customer satisfaction, warranty compliance, and departmental profitability while ensuring high-quality service standards for Ford commercial vehicles and fleet customers.

This leadership role requires strong operational knowledge, excellent communication skills, and the ability to lead a fast-paced service team focused on efficiency, safety, and customer retention.

Key Responsibilities
  • Manage the daily operations of the Ford service department to ensure efficient workflow and timely vehicle repairs
  • Supervise service advisors, diesel technicians, porters, and support staff
  • Monitor shop productivity, technician efficiency, and labor performance metrics
  • Ensure all repairs and maintenance are completed according to Ford standards and manufacturer guidelines
  • Maintain high levels of customer satisfaction by addressing customer concerns and resolving escalated service issues professionally
  • Oversee warranty administration and ensure proper documentation and claim compliance with Ford policies
  • Coordinate scheduling and dispatching of repair orders to maximize shop productivity
  • Review repair orders for accuracy, completeness, and proper billing procedures
  • Work closely with the parts department to ensure timely parts availability and inventory management
  • Maintain a clean, organized, and safe working environment in compliance with OSHA and company standards
  • Recruit, train, mentor, and develop service department personnel
  • Conduct regular team meetings focused on safety, performance, and operational improvements
  • Monitor departmental financial performance including labor sales, gross profit, and expense control
  • Build and maintain strong relationships with fleet accounts and commercial customers
  • Support after-hours or emergency customer service needs when necessary
Qualifications
  • Previous experience as a Service Manager, Assistant Service Manager, or Shop Foreman in a truck dealership or heavy-duty repair environment
  • Experience with Ford commercial vehicles and warranty systems preferred
  • Strong knowledge of diesel truck diagnostics, maintenance, and repair operations
  • Proven leadership and team management experience
  • Excellent organizational, communication, and customer service skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Proficiency with dealership management systems and computer software
  • Valid driver’s license required; CDL preferred but not required
Preferred Skills
  • Experience managing fleet and municipal accounts
  • Understanding of Ford warranty procedures and OEM compliance standards
  • Ability to analyze KPIs, technician productivity, and departmental financial reports
  • Strong problem-solving and conflict-resolution abilities
  • Commitment to employee development and continuous process improvement

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.

Benefits:

  • Medical and Dental plan
  • Paid Holidays
  • Paid vacation and sick/personal time
  • 401k with an employer match
  • EMPLOYER Paid Life insurance benefit
  • Gym Reimbursement program

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