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Automotive Service Manager Jobs in Oak Ridge, TN

Grayson Automotive

Service Advisor

Knoxville, TN · On-site

$55K - $100K/yr

... contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage ...

Grayson Automotive

Service Advisor

Knoxville, TN · On-site

$55K - $100K/yr

... contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage ...

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All JobsAutomotive Service JobsAutomotive Service Manager JobsAutomotive Service Manager Jobs in Oak Ridge, TN

Automotive Service Manager information

See Oak Ridge, TN salary details

$30.1K

$72.4K

$138.1K

How much do automotive service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for automotive service manager in Oak Ridge, TN is $72,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $77,400.00 per year, depending on experience, location, and employer.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

More about Automotive Service Manager jobs

What job categories do people searching Automotive Service Manager jobs in Oak Ridge, TN look for?

The top searched job categories for Automotive Service Manager jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Automotive Service Manager jobs?

Cities near Oak Ridge, TN with the most Automotive Service Manager job openings:

Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,416 per year, or $34.8 per hour.

Automotive Service Technician

Gary Yeomans Ford Knoxville

Knoxville, TN • On-site

Full-time

Medical, Dental, Retirement

Re-posted 4 hours ago

Job description

 Attention ROCK STARS!! Gary Yeomans Ford Knoxville is seeking experienced service technicians to join our growing team. Pay will be based on Ford experience/qualificatiions. If you want to join a dealership who believes in empowerment, Gary Yeomans Ford Knoxville is for you. We believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team. We know work is only part of your life and we treat you like it. We allow flexibility during the workday because we know family comes first! Don't get me wrong, it's a blast at work so some never want to leave. But we make time for happiness here, its the Yeomans way!!

Why work here?

  • Potential relocation assistance for qualified candidates
  • Potential $5000 sign-on bonuses based on qualifications / certfications
  • Outstanding compensation package, top pay for experienced techs
  • Unlimited growth potential - we promote from within!
  • Professional development opportunities
  • Weekly pay
  • Training pay
  • We invest in you with PAID TRAINING!
  • Medical and Dental insurance plan
  • 401(K) Plan
  • Discounts on products and services

Responsibilities

  • Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures
  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
  • Communicate directly with the Service Advisor so that customers are well-informed of any additional services needed
  • Provide an estimate of time needed for additional repairs
  • Executing repairs under warranty to manufacturer specifications

Qualifications

  • Entry level to master technicians welcomed!
  • A-level qualifications, including Diagnostic, Electrical and Engine Repair
  • Ambitious, hardworking presence in a team environment
  • Basic computer skills
  • Positive, friendly attitude, with excellent customer service skills
  • Ability to learn new technology, repair and service procedures and specifications
  • Able to operate electronic diagnostic equipment
  • Minimum high school diploma or GED equivalent required
  • Valid driver's license and clean driving record

At Gary Yeomans Ford Knoxville, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Gary Yeomans Ford Knoxville is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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