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Automotive Service Manager Jobs in Oak Ridge, TN

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Automotive Service Manager information

See Oak Ridge, TN salary details

$30.1K

$72.4K

$138.1K

How much do automotive service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for automotive service manager in Oak Ridge, TN is $72,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $77,400.00 per year, depending on experience, location, and employer.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

More about Automotive Service Manager jobs

What job categories do people searching Automotive Service Manager jobs in Oak Ridge, TN look for?

The top searched job categories for Automotive Service Manager jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Automotive Service Manager jobs?

Cities near Oak Ridge, TN with the most Automotive Service Manager job openings:

Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,416 per year, or $34.8 per hour.

Automotive Service Technician

Parkside Kia

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

As an Automotive Service Technician at Parkside Kia in Knoxville, Tennessee, you will play a crucial role in ensuring customer satisfaction and maintaining the high standards of our dealership. This is a full-time, hourly position in the auto industry, requiring technical skills and strong attention to detail. As an individual contributor, you will be responsible for diagnosing and repairing mechanical issues on a variety of Kia vehicles.
Compensation & Benefits:
This is a full-time hourly position offering competitive compensation based on experience, certifications, and performance. In addition to competitive pay, we offer a comprehensive benefits package including A $5,000 signing bonus, medical, dental, and vision insurance, paid time off, and a 401k plan.
Responsibilities:
- Perform routine maintenance tasks such as oil changes, tire rotations, and filter replacements
- Diagnose and repair mechanical issues on Kia vehicles using appropriate tools and equipment
- Complete accurate and timely repairs based on dealership and manufacturer standards
- Conduct vehicle inspections and provide accurate estimates for repairs
- Keep accurate records of all service and repair work performed
- Communicate effectively with service advisors and other team members
- Maintain a clean and organized work area
- Adhere to all safety procedures and guidelines
Requirements:
- High school diploma or equivalent
- At least 2 years of experience as an Automotive Service Technician
- ASE certifications preferred
- Must have own tools and a valid driver's license
- Ability to work in a fast-paced and physically demanding environment
- Strong attention to detail and problem-solving skills
- Excellent communication and customer service skills
- Must be able to work flexible hours, including evenings and weekends
Parkside Kia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics, protected veteran status, or any other basis prohibited by applicable law.

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