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Automotive Service Manager Jobs in Oak Ridge, TN

Five Star Ford

Automotive Service Advisor

Lenoir City, TN · On-site

$45 - $75/hr

The Five Star Automotive Group is an automotive enterprise founded in 1986 now now employing over 1 ... Excellent Customer Service and Time Management Skills * Ability to work Saturdaywhen required ...

Tire Discounters

Automotive Technician

Knoxville, TN · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care ... Career Path Service Technician → Service Manager → General Manager Why Join Tire Discounters?

Tire Discounters

Automotive Technician

Knoxville, TN · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care ... Career Path Service Technician → Service Manager → General Manager Why Join Tire Discounters?

Tire Discounters

Automotive Technician

Knoxville, TN · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care ... Career Path Service Technician → Service Manager → General Manager Why Join Tire Discounters?

Tire Discounters

Automotive Technician

Knoxville, TN · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care ... Career Path Service Technician → Service Manager → General Manager Why Join Tire Discounters?

Tire Discounters

Automotive Technician

Knoxville, TN · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care ... Career Path Service Technician → Service Manager → General Manager Why Join Tire Discounters?

Bridgestone Americas, Inc.

Service Manager

Knoxville, TN · On-site

$18.54 - $27.81/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone Americas, Inc

Service Manager

Midtown, TN · On-site

$20.60 - $30.90/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone

Service Manager

Midtown, TN · On-site

$20.60 - $30.90/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone

Service Manager

Oak Ridge, TN · On-site

$18.54 - $27.81/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

Bridgestone Americas, Inc

Service Manager

Oak Ridge, TN · On-site

$18.54 - $27.81/hr

... ll manage customer relationships and frequently serve as a liaison between technicians and ... Serve all automotive service needs of customers. * Oversee the hiring and training of an effective ...

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All JobsAutomotive Service JobsAutomotive Service Manager JobsAutomotive Service Manager Jobs in Oak Ridge, TN

Automotive Service Manager information

See Oak Ridge, TN salary details

$30.1K

$72.4K

$138.1K

How much do automotive service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for automotive service manager in Oak Ridge, TN is $72,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $77,400.00 per year, depending on experience, location, and employer.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

More about Automotive Service Manager jobs

What job categories do people searching Automotive Service Manager jobs in Oak Ridge, TN look for?

The top searched job categories for Automotive Service Manager jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Automotive Service Manager jobs?

Cities near Oak Ridge, TN with the most Automotive Service Manager job openings:

Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,416 per year, or $34.8 per hour.

Automotive Service Manager

Express Oil Change & Tire Engineers

Knoxville, TN • On-site

Full-time

Re-posted 5 days ago

Job description

Company Description
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Job Description
The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.
Primary Responsibilities include (but are not limited to):
  • Specific duties for this customer service role include, but are not limited to:
  • Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
  • Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
  • Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
  • Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
  • Evaluating performance and productivity of all service department personnel
  • Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
  • Ensuring store safety, including the use of and maintenance of safety equipment
  • Ensuring equipment/hardware layout and positioning within the service department
  • Supervising shop area, equipment and teammates for compliance with company safety procedure
  • Coaching personnel on enforcing wheel torqueing process
  • Ensures that proper inspections are being conducted

Qualifications
We are looking for:
  • Outstanding leadership and store management skills
  • Ability to work in a fast-paced work environment
  • Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
  • Excellent verbal and written communication
  • Ability to develop professional relationships with customers and team members
  • Minimum of 2 years' experience in a Service Manager role
  • Proven track record of exceeding business objectives
  • Ability to work efficiently both individually and as part of a team
  • Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information
All of your information will be kept confidential according to EEO guidelines.
Physical Requirements:
  • Prolonged periods of standing, stooping, and bending
  • At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
  • Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.

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