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Automotive Service Advisor Jobs in Romeoville, IL

Ron Tirapelli Ford

Automotive Service Advisor

Joliet, IL · On-site

$50K - $110K/yr

Ron Tirapelli Ford in Joliet, Illinois, is looking for a friendly and skilled Automotive Service Advisor to join our dedicated team. We're not just a dealership; we're a community hub for car ...

Elmhurst CDJR

Automotive Service Advisor

Elmhurst, IL · On-site

Elmhurst Chrysler Dodge Jeep Ram is looking for an experienced Automotive Service Advisor to join our team. If you enjoy working with customers, know how to keep a busy service drive organized, and ...

Elmhurst CDJR

Automotive Service Advisor

Elmhurst, IL · On-site

Elmhurst Chrysler Dodge Jeep Ram is looking for an experienced Automotive Service Advisor to join our team. If you enjoy working with customers, know how to keep a busy service drive organized, and ...

Elmhurst CDJR

Automotive Service Advisor

Elmhurst, IL · On-site

Elmhurst Chrysler Dodge Jeep Ram is looking for an experienced Automotive Service Advisor to join our team. If you enjoy working with customers, know how to keep a busy service drive organized, and ...

Napleton Kia

Automotive Service Advisor

Elmhurst, IL · On-site

$50 - $100/hr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Elmhurst KIA, the Service Advisor is a critical role, working as a liaison to our customers and ...

New

Big O Tires

Automotive Service Advisor

Batavia, IL · On-site

$55K - $80K/yr

Vision insurance As a Big O Tires Service Advisor , you support the owner in leading daily ... We are looking for people-first individuals with a desire to work and grow in the automotive ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Romeoville, IL

Automotive Service Advisor information

See Romeoville, IL salary details

$12

$26

$46

How much do automotive service advisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for automotive service advisor in Romeoville, IL is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $30.38 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Romeoville, IL look for?

The top searched job categories for Automotive Service Advisor jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Automotive Service Advisor jobs?

Cities near Romeoville, IL with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Romeoville, IL as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,999 per year, or $26.4 per hour.

Automotive Service Advisor - Honda

Murgado Automotive Group

Chicago, IL • On-site

$100K - $140K/yr

Full-time

Medical, Retirement

Re-posted 8 days ago

Job description

SERVICE ADVISORS NEEDED!
*Located in the heart of Gold Coast in Downtown Chicago, this is one of the largest Honda Service Centers in all of Illinois and considered a Midwest flagship store.
*Advisor can expect over $100K ANNUAL EARNINGS including games played daily for cash spiffs!
* Brand new facility with 26 BAYS and the latest technology available!
* Murgado Automotive Group is family owned and has over 30 stores from California to Florida, including 11 stores in the Chicago market. Talk about opportunity for advancement!
INTERVIEWS ARE BEING HELD RIGHT NOW!
Call Joel Adames, Service Manager, at (312) 429-4937 now or apply here!
Our Service Drive is busy and productive. We believe in rewarding excellence with financial incentives for production and education, and we provide all associates with plenty of work, flexible schedules, paid training and opportunity to advance. We are looking for Advisors who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. If you're interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion.
Here are some of the benefits that we offer:
$5,000.00 Sign on Bonus for the Right Individuals- Everyone gets a sign on Bonus!
Average Advisor makes $85k annually with our top advisors making over $130k annually!
Things to know:
Located in affluent neighborhood (Gold Coast Chicago) where people have the income to invest in properly servicing their vehicles!
Busy Traffic- 1000 ROs Month
Unlimited Growth Opportunity -
Nationwide Award-Winning Dealerships -
Ranked Top Fastest Growing Auto group in Nation
Responsibilities
Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming experience.
Listen attentively to customer concerns and accurately document service requests.
Consult with customers on recommended maintenance and repairs, explaining the process and associated costs.
Provide detailed estimates and timelines for service completion.
Coordinate with the service team to ensure efficient vehicle maintenance and repair.
Keep customers informed of service progress and updates, providing clear and timely communication.
Assist in resolving any customer inquiries or concerns with professionalism and empathy.
Upsell additional services and maintenance packages to enhance customer satisfaction and vehicle longevity.
Maintain accurate records of service transactions and customer interactions.
Foster long-term customer relationships by delivering outstanding service and exceeding expectations.
Qualifications
High school diploma or equivalent; additional education or relevant certifications are a plus.
Previous experience as a service advisor or in a customer-facing role is preferred.
Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Strong knowledge of automotive service and repair procedures.
Proficient in using computer systems, email, and basic office software.
Detail-oriented and organized, with the ability to manage multiple tasks efficiently.
Ability to thrive in a fast-paced and team-oriented environment.
Valid driver's license and clean driving record.
Benefits
Competitive compensation package based on experience and performance.
Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
Ongoing training and professional development opportunities.
Supportive and collaborative work environment within a reputable automotive group.
Opportunity for growth and advancement within the organization.
If you have a passion for automotive service, possess excellent communication skills, and enjoy assisting customers with their service needs, we invite you to join our team at Honda of Downtown Chicago as a Service Advisor. Please submit your updated resume and a cover letter highlighting your relevant experience and why you would be a great fit for this role. We appreciate your interest in this position and will reach out to qualified candidates for further discussions!
$100,000 - $140,000 a year
Salary is an estimate dependent on experience and performance.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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