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Automotive Service Advisor Jobs in Romeoville, IL

Big O Tires

Automotive Service Advisor

Batavia, IL · On-site

$55K - $80K/yr

Vision insurance As a Big O Tires Service Advisor , you support the owner in leading daily ... We are looking for people-first individuals with a desire to work and grow in the automotive ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Romeoville, IL

Automotive Service Advisor information

See Romeoville, IL salary details

$12

$26

$46

How much do automotive service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for automotive service advisor in Romeoville, IL is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $30.38 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Romeoville, IL look for? The top searched job categories for Automotive Service Advisor jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Automotive Service Advisor jobs? Cities near Romeoville, IL with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Romeoville, IL as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,999 per year, or $26.4 per hour.

Automotive Service Advisor

Elmhurst Acura Kia

Elmhurst, IL

$50K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Elmhurst KIA, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!  

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. 

What We Offer:

  • Potential pay range of $50,000-$100,000 per year. This includes incentive-based pay, so your skills and efforts drive your income.  
  • Family Owned and Operated – 90+ years in business! 
  • Medical, Dental, Vision Insurance, 401k 
  • Paid Vacation and Sick Time 
  • Paid Training 
  • Discounts on products, services, and vehicles 
  • Fantastic Growth Opportunities 

Job Responsibilities:

  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

Job Requirements:

  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor Experience is a plus but not required
  • Willingness to undergo a background check in accordance with local law/regulations 
  • 18+ years of age or older to comply with the company driving policy 


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws 

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