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Automotive Service Advisor Jobs in Addison, IL (NOW HIRING)

Midas

Automotive Service Advisor

Wheaton, IL · On-site

$50K/yr

We are looking for an automotive service advisor to manage our customer experience and provide advice on tires and related automotive parts and mechanical services. This position is a Store Manager ...

Valley Hyundai

Automotive Service Advisor

Aurora, IL · On-site

$70K - $120K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor/Dispatcher. Located at Napleton's Valley Hyundai, the Service Advisor is a critical role, working as a liaison to our ...

Valley Hyundai

Automotive Service Advisor

Aurora, IL

$70K - $120K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor/Dispatcher. Located at Napleton's Valley Hyundai, the Service Advisor is a critical role, working as a liaison to our ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Addison, IL

Automotive Service Advisor information

See Addison, IL salary details

$12

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for automotive service advisor in Addison, IL is $25.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $29.86 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Addison, IL look for? The top searched job categories for Automotive Service Advisor jobs in Addison, IL are:
What cities near Addison, IL are hiring for Automotive Service Advisor jobs? Cities near Addison, IL with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Addison, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,042 per year, or $26 per hour.

Automotive Service Advisor

Murgado Automotive Group

Barrington, IL

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Motor Werks, a proud member of the esteemed Murgado Automotive Group, is renowned for its commitment to excellence in the automotive industry. Representing top luxury brands, we deliver exceptional service and unforgettable experiences to our valued customers.
Position: Automotive Service Advisor
Location: Barrington, IL

Motor Werks is currently seeking a dedicated and customer-oriented Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will serve as the primary point of contact for customers requiring automotive maintenance and repair services, ensuring their satisfaction and building lasting relationships.

Key Responsibilities:
Greet customers and assess their service needs, providing guidance and recommendations based on vehicle inspections and manufacturer guidelines.
Schedule service appointments and coordinate service orders with the service department to ensure timely completion of repairs and maintenance.
Communicate with customers throughout the service process, providing updates on the status of their vehicles and addressing any concerns or questions they may have.
Review service estimates with customers, explaining recommended repairs and associated costs, and obtain approval for work to be performed.
Coordinate with service technicians to ensure accurate diagnosis and efficient completion of repairs, while maintaining high-quality standards.
Process payments for services rendered, including collecting payment, processing invoices, and preparing documentation for customer records.
Maintain accurate records of customer interactions, service transactions, and vehicle service histories using dealership management software.

Qualifications:
Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry is preferred.
Strong communication and interpersonal skills, with the ability to effectively interact with customers and service team members.
Knowledge of automotive systems and repair procedures, with the ability to explain technical information to non-technical customers.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computer systems and software applications, including dealership management systems and Microsoft Office suite.
Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

Benefits:
Competitive salary commensurate with experience, with opportunities for performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
Supportive and collaborative work environment with opportunities for growth and advancement.

If you are a service-oriented individual with a passion for the automotive industry, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.

Join us at Motor Werks and become an integral part of our team as an Automotive Service Advisor!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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