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Automotive Service Advisor Jobs in Addison, IL (NOW HIRING)

Valley Hyundai

Automotive Service Advisor

Aurora, IL · On-site

$70K - $120K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Valley Hyundai , the Service Advisor is a critical role, working as a liaison to our customers and ...

Valley Hyundai

Automotive Service Advisor

Aurora, IL · On-site

$70K - $120K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Valley Hyundai , the Service Advisor is a critical role, working as a liaison to our customers and ...

Valley Hyundai

Automotive Service Advisor

Aurora, IL · On-site

$70K - $120K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Valley Hyundai , the Service Advisor is a critical role, working as a liaison to our customers and ...

Valley Hyundai

Automotive Service Advisor

Aurora, IL · On-site

$70K - $120K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Valley Hyundai , the Service Advisor is a critical role, working as a liaison to our customers and ...

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Showing results 21-40

All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Addison, IL

Automotive Service Advisor information

See Addison, IL salary details

$12

$25

$45

How much do automotive service advisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for automotive service advisor in Addison, IL is $25.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $29.86 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Addison, IL look for?

The top searched job categories for Automotive Service Advisor jobs in Addison, IL are:

What cities near Addison, IL are hiring for Automotive Service Advisor jobs?

Cities near Addison, IL with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Addison, IL as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% In-person job distribution, with an average salary of $54,042 per year, or $26 per hour.

Automotive Service Advisor - Volkswagen

Murgado Automotive Group

Chicago, IL • On-site

$80K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 hours ago

Key responsibilities

  • Greet customers and serve as the primary point of contact for vehicle maintenance and repair services.

  • Consult with customers to understand their vehicle service needs, provide recommendations, and communicate estimates and repair status.

  • Schedule service appointments, coordinate with technicians, and process service orders, invoices, and payments.

Job description

Volkswagen of Downtown Chicago, a proud member of the renowned Murgado Automotive Group, is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences. With a commitment to excellence and a passion for innovation, we strive to exceed customer expectations at every opportunity.
 
Volkswagen of Downtown Chicago is seeking a customer-focused and results-driven Automotive Service Advisor to join our service team. As a Service Advisor, you will be the primary point of contact for customers visiting our dealership for vehicle maintenance and repair services. If you have a passion for customer service and automotive excellence, we want to hear from you!
 
Key Responsibilities:
Greet customers in a friendly and professional manner, ensuring a positive service experience from start to finish.
Consult with customers to understand their vehicle service needs and concerns, providing accurate and timely recommendations for maintenance and repairs.
Schedule service appointments and coordinate with the service department to ensure efficient workflow and timely completion of work.
Conduct vehicle walk-arounds and inspections to identify service requirements and communicate findings to customers.
Provide accurate estimates for service costs and timelines, ensuring transparency and clarity in all communications.
Coordinate with technicians to prioritize work orders, track progress, and update customers on repair status.
Educate customers on recommended maintenance services, warranty coverage, and dealership service offerings.
Process service orders, invoices, and payments accurately and efficiently, ensuring compliance with dealership policies and procedures.
Follow up with customers after service visits to ensure satisfaction and address any concerns or additional service needs.
 
Qualifications:
High school diploma or equivalent required; associate's degree or vocational training in automotive technology preferred.
Previous experience as an Automotive Service Advisor or related customer service role preferred.
Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Knowledge of automotive service and repair procedures, including basic technical terminology and vehicle systems.
Excellent organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
Proficiency in computer software applications, including service scheduling systems and Microsoft Office Suite.
Valid driver's license and clean driving record required.
 
Benefits:
Competitive compensation package with opportunities for performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance, dental and vision coverage, and retirement plans.
Ongoing training and development opportunities to enhance your skills and advance your career in the automotive industry.
Supportive and collaborative work environment with opportunities for growth and advancement within the Murgado Automotive Group.
 
If you are a motivated and customer-focused individual with a passion for automotive service, we invite you to join our team at Volkswagen of Downtown Chicago! Please submit your resume and cover letter outlining your relevant experience and qualifications.
 
Join us and become part of our dedicated team of automotive professionals at Volkswagen of Downtown Chicago!
Salary dependent on experience and performance. No cap on commissions.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.