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Automotive Service Advisor Manager Jobs in Indiana

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Automotive Service Advisor Manager information

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What are the most commonly searched types of Automotive Service Advisor jobs in Indiana?

The most popular types of Automotive Service Advisor jobs in Indiana are:

What cities in Indiana are hiring for Automotive Service Advisor Manager jobs?

Cities in Indiana with the most Automotive Service Advisor Manager job openings:

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Rohrman Hyundai Lafayette

Lafayette, IN • On-site

$2.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Service Advisor

Our service departments are built on trust — and our Service Advisors are the reason customers keep coming back.

We're looking for a skilled, customer-focused Service Advisor to be the primary point of contact between our guests and our technicians. You'll manage the full service experience from write-up to delivery — building relationships, setting accurate expectations, and ensuring every repair order is handled with professionalism and care. Strong communication and a commitment to customer satisfaction are the keys to success in this role.

Responsibilities

  • Greet customers promptly and professionally; gather vehicle information and accurately document concerns on the repair order.
  • Inspect vehicles, review service history, and recommend additional needed maintenance or repairs.
  • Provide complete, accurate written cost estimates for labor and parts; clearly communicate timelines and obtain customer authorization before any additional work is performed.
  • Monitor repair progress throughout the day and proactively contact customers regarding any changes in status, cost, or completion time.
  • Review completed repair orders to ensure all work is finished and documented; explain completed work and all charges to the customer at delivery.
  • Handle inbound phone inquiries for appointments and work-in-progress updates.
  • Maintain high CSI scores by delivering a consistent, transparent, and friendly service experience.

Schedule / Hours Expected

  • Monday-Friday 7:30am-6pm
  • Saturdays 8am- 3pm
  • 40 Hour work week

Requirements

  • High school diploma or GED required; prior automotive service advisor or service department experience strongly preferred.
  • Excellent interpersonal and communication skills — comfortable with customers face-to-face and by phone.
  • Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
  • Organized and able to manage multiple open repair orders in a fast-paced environment.
  • Valid driver's license with an acceptable driving record.
  • Previous automotive service advising experience is preferred.

Benefits

  • Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
  • Competitive 401(k): Build your future with our retirement savings plan.
  • Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
  • Paid Maternity & Paternity Leave: Support for new mothers and fathers.
  • Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
  • Employee Discounts: Discounts on vehicle servicing and new car purchases.
  • Continuous Training & Mentorship: Grow professionally and advance your career within our group.
  • Employee Tenure & Recognition Program: We celebrate milestones and contributions.
  • Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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