Automotive Fixed Operations Director Jobs in Utah

Job Description:

Job title:Service Manager

Location: Salt Lake City, UT.

Pay Range:$75,000.00 - $80,000.00 annual base salary, with incentive plan

Exempt Classification:Exempt

We're hiring a Service Manager to lead our service department in Salt Lake City driving performance, improving consistency, and delivering an exceptional customer experience.

This is a high-impact leadership role where you'll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.

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Why This Role Matters

Direct impact on store performance, service revenue, and customer satisfaction

Established team and processes-focus is on leading and optimizing, not rebuilding

Opportunity for long-term career growth within a stable, mission-driven organization

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What You'll Do

Service Department Leadership

Lead daily operations of the service department, including workflow, scheduling, and quality control

Manage, coach, and develop Service Technicians and service staff

Ensure timely, high-quality vehicle service, repairs, and installations

Performance & Operations

Drive performance across key metrics:

o Service revenue and profitability

o Technician productivity and utilization

o Turnaround time and workflow efficiency

o Customer satisfaction and retention

Maintain accountability for department KPIs and operational results

Administrative & Systems Management

Oversee all service-related administrative functions:

o Work orders, billing, and documentation

o Inventory and parts coordination

o Scheduling and workflow management

Ensure accuracy, consistency, and compliance across all service records

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Systems & Technology Requirements (Key for Success)

We are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.

Experience working in a Dealer Management System (DMS) required (examples: DealerTeam, , Reynolds and Reynolds, CDK Global, etc.)

DealerTeam experience strongly preferred.

Familiarity with CRM systems (e.g., Salesforce) and service-related software

Proficiency with Microsoft Office (Excel, Outlook, Word)

Ability to:

o Track and manage technician schedules and work orders digitally

o Use reporting tools to monitor KPIs and performance

o Maintain accurate data entry across service and inventory systems

Success in this role requires strong computer literacy, attention to detail, and disciplined system usage.

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What Success Looks Like (First 6-12 Months)

Rapid adoption of company systems, workflows, and service processes

Establish consistent execution across scheduling, communication, and service delivery

Build trust with team members and customers

Take full ownership of department performance

Achieve or exceed service KPIs and productivity targets

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What We're Looking For

Required Qualifications

3+ years of automotive or dealership service experience

2+ years of leadership experience managing technicians or service teams

Strong customer service and communication skills

Proven ability to manage multiple priorities in a fast-paced environment

High level of organization and accountability

Strong computer literacy and systems experience, including DMS usage

Valid driver's license and acceptable driving history

Preferred Qualifications

Experience as a Service Manager, Shop Manager, or Fixed Operations leader

Experience with DealerTeam, Reynolds & Reynolds, or similar DMS platforms

Demonstrated success improving technician productivity and shop performance

Experience managing service KPIs and operational reporting

Mobility or adaptive vehicle experience (a plus)

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Key Traits for Success

Performance-driven: Motivated by results and measurable outcomes

Administratively strong: Detail-oriented with systems, reporting, and processes

Customer-focused: Committed to delivering a high-quality experience

Team-oriented: Works effectively across departments

Ownership mentality: Proactive and accountable

Career-focused: Interested in long-term growth and stability

Work Environment

Combination of office and service shop environment

Fast-paced, hands-on setting

Ability to lift up to 30 lbs and work around equipment as needed

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About Us

United Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.