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Automotive Fixed Operations Director Jobs in Michigan

Ford Motor Company

Warranty Auditor

Dearborn, MI · On-site +1

$99K - $166K/yr

Thorough knowledge of automotive fixed operations. * Strong technical background. * Able to travel between regions and throughout the US * Experience working with Dealer Principals and dealership ...

Ford Motor Company

Warranty Auditor

Dearborn, MI · On-site +1

$99K - $166K/yr

Thorough knowledge of automotive fixed operations. * Strong technical background. * Able to travel between regions and throughout the US * Experience working with Dealer Principals and dealership ...

Brown Motors, Inc.

Automotive Service Manager

Petoskey, MI · On-site

$100K - $150K/yr

Proven experience leading an automotive dealership service department or fixed operations team * Strong track record of improving CSI, advisor performance, technician development, and daily shop ...

Costco Auto Program

Zone Business Consultant

Detroit, MI

$80K - $90K/yr

Automotive experience in F&I or Fixed Operations required * Demonstrated negotiation and resolution skills * Exceptional communication (verbal, written, presentation) * Ability to adjust to a dynamic ...

Stellantis

Dealer Audit Manager

Auburn Hills, MI · On-site

$98K - $129K/yr

Automotive (Retail) - In-depth knowledge of dealership retail processes and procedures, with emphasis on fixed operations departments * Automotive (Technical) - In-depth knowledge of automotive ...

Costco Auto Program

Zone Business Consultant

MI

$85K - $90K/yr

Automotive experience in F&I or Fixed Operations required * Demonstrated negotiation and resolution skills * Exceptional communication (verbal, written, presentation) * Ability to adjust to a dynamic ...

Affinity Development Group

Zone Business Consultant

MI · On-site

$90K/yr

Automotive experience in F&I or Fixed Operations required * Demonstrated negotiation and resolution skills * Exceptional communication (verbal, written, presentation) * Ability to adjust to a dynamic ...

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All JobsAutomotive Fixed Operations JobsAutomotive Fixed Operations Director JobsAutomotive Fixed Operations Director Jobs in Michigan

Automotive Fixed Operations Director information

See Michigan salary details

$29.6K

$93.9K

$156.5K

How much do automotive fixed operations director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for automotive fixed operations director in Michigan is $93,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $118,100.00 per year, depending on experience, location, and employer.

What is an automotive fixed operations director?

An Automotive Fixed Operations Director oversees the service, parts, and body shop departments within a dealership. Their main responsibilities include managing staff, ensuring customer satisfaction, optimizing department profitability, and implementing processes for efficient vehicle repair and maintenance operations. They also monitor key performance metrics, handle budgeting, and work closely with other dealership leaders to drive business growth. This role is crucial for maintaining high service standards and ensuring repeat business from customers.

What is the difference between Automotive Fixed Operations Director vs Service Manager?

AspectAutomotive Fixed Operations DirectorService Manager
ResponsibilitiesOversees all fixed operations including service, parts, and body shop; develops strategies for profitability and customer satisfactionManages daily service department operations; ensures customer satisfaction and team performance
Required CredentialsExperience in dealership operations, often with certifications like ASE Master Technician or Service ConsultantTechnical background with ASE certifications; leadership skills
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, customer-facing, team management
Industry UsageCommon in large dealerships and corporate settingsFound in dealerships of all sizes, more hands-on

The Automotive Fixed Operations Director focuses on strategic oversight and profitability of all fixed operations, while the Service Manager handles daily department management. Both roles require technical knowledge and leadership, but the director operates at a higher strategic level within the dealership.

What are the key skills and qualifications needed to thrive as an automotive fixed operations director, and why are they important?

To thrive as an Automotive Fixed Operations Director, you need comprehensive knowledge of dealership service, parts, and collision center operations, often supported by significant management experience in automotive service departments. Familiarity with dealership management systems (DMS), service scheduling software, and industry certifications like ASE or OEM-specific credentials is typically required. Leadership, customer service orientation, and strong problem-solving skills help drive team performance and customer satisfaction. These competencies are crucial for maximizing operational efficiency, profitability, and customer loyalty in a competitive automotive environment.

What are some common challenges an automotive fixed operations director faces in managing service and parts departments?

A key challenge for Automotive Fixed Operations Directors is balancing customer satisfaction with departmental profitability. They often need to address issues such as managing high service volume efficiently, reducing technician turnover, and ensuring parts inventory aligns with service demand. Directors also work closely with service advisors, technicians, and parts managers to streamline workflow and improve communication. Adapting to evolving automotive technology and maintaining compliance with manufacturer standards are essential for sustained success in this role.
What are the most commonly searched types of Automotive Fixed Operations jobs in Michigan? The most popular types of Automotive Fixed Operations jobs in Michigan are:
What are popular job titles related to Automotive Fixed Operations Director jobs in Michigan? For Automotive Fixed Operations Director jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Automotive Fixed Operations Director jobs in Michigan look for? The top searched job categories for Automotive Fixed Operations Director jobs in Michigan are:
What cities in Michigan are hiring for Automotive Fixed Operations Director jobs? Cities in Michigan with the most Automotive Fixed Operations Director job openings:
Automotive Fixed Operations Director jobs near you
Infographic showing various Automotive Fixed Operations Director job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $93,854 per year, or $45.1 per hour.

Warranty Auditor

Ford Motor Company

Dearborn, MI • On-site, Remote

$99K - $166K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description


We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position...
Our Global Dealer Engagement team builds successful partnerships with our 9,500 dealers and helps them unlock their full potential and increase customer satisfaction. We focus on training and productivity, governance, customer sentiment, diversity, community, retail excellence, systems and process modernization, and rewards and recognition to help our dealers differentiate themselves from the competition and maximize their strengths.
Responsibilities
What you'll do...
  • Conduct warranty audits at dealerships located throughout the United States.
  • Conduct warranty dashboard reviews via phone or in person with dealership fixed operations team, including management and if applicable Region personnel.
  • Prepare for audit action: review dealership Warranty Dashboard reports for performance and history, draft and distribute announcement letter to dealers and Region personnel.
  • Review and identify repair orders with potential repairs for disallowance that do not comply with Ford Motor Company policy and present findings to dealership and Region personnel.
  • Comply with individual State's warranty audit legislative requirements where audit action will occur.
  • Maintain contact with FCSD Regional Personnel during audits to ensure communication and participation.
  • Submit audit paperwork/file and expense reports in a timely manner after audit has been completed.
  • Investigate allegations of improper warranty practices.
  • Assist FCSD Regional Personnel with warranty concerns as needed.
  • Collaborate with other departments upon discoveries that may warranty policy changes or enhance processes and procedures.
  • Participate in Global Warranty Operations meetings and/or events.

Qualifications
You'll have...
Minimum
  • Bachelors Degree.
  • Thorough knowledge of automotive fixed operations.
  • Strong technical background.
  • Able to travel between regions and throughout the US
  • Experience working with Dealer Principals and dealership management teams.
  • Valid US driver's license.

Even better, you may have...
Preferred
  • Ability to manage difficult discussions with dealership personnel.
  • Strong computer skills (ie, Word, PDF, etc.).
  • Ability to work with minimal supervision and maintain travel schedule.
  • Familiar with the Warranty & Policy Manual.
  • Exceptional written and verbal communication skills.
  • Ability to facilitate dealer meetings in detail.
  • Ability to navigate the Warranty Dashboard, Professional Technician Society (PTS) Website and One Warranty Solution (OWS).
  • Root cause identification skills.
  • Strong analytic and decision-making capabilities.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is remote.
#LI-Remote
#LI-TS3
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About Ford

Sourced by ZipRecruiter

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

Industry

Civil engineering construction

Company size

51 - 200 Employees

Headquarters location

Doral, FL, US

Year founded

1982

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