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Manager Remote Automotive Jobs in Michigan (NOW HIRING)

Stellantis

Dealer Audit Manager

Auburn Hills, MI · Remote

$98K - $129K/yr

Experience with automotive OEM dealership management systems * Experience with highly automated/digital processes; including but not limited to remote auditing techniques, claims processing, and ...

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Manager Remote Automotive information

What is a manager remote automotive?

Manager Remote Automotive jobs involve overseeing automotive operations, teams, or projects while working remotely. These professionals may manage sales, customer service, technical support, or logistics for automotive companies using digital communication tools. Their responsibilities often include coordinating team members, ensuring customer satisfaction, and meeting company goals from a remote location. This role requires strong leadership, organizational, and communication skills, as well as knowledge of the automotive industry.

What is the difference between Manager Remote Automotive vs Automotive Service Manager?

AspectManager Remote AutomotiveAutomotive Service Manager
CredentialsRelevant certifications (e.g., ASE, OEM training), management experienceASE certifications, automotive technical knowledge, management skills
Work EnvironmentRemote, office-based or virtual managementOn-site at automotive service centers or dealerships
Industry UsageUsed across automotive companies managing remote teamsUsed in automotive service centers overseeing repair operations
Search & Comparison IntentFocuses on remote management roles in automotive industryFocuses on on-site automotive service operations

The main difference between a Manager Remote Automotive and an Automotive Service Manager lies in their work environment and focus. The Manager Remote Automotive manages teams remotely, often overseeing operations virtually, while the Automotive Service Manager works on-site at service centers, directly supervising repair and maintenance staff. Both roles require automotive knowledge and management skills, but their daily responsibilities and work settings differ significantly.

What are the key skills and qualifications needed to thrive as a manager remote automotive?

To thrive as a Manager Remote Automotive, you need a deep understanding of automotive operations, fleet management, and leadership experience, typically supported by a relevant degree or industry certifications. Familiarity with telematics systems, remote diagnostic tools, and automotive management software is essential. Strong communication, problem-solving, and organizational skills are crucial for leading remote teams and ensuring efficient operations. These skills and qualifications enable effective oversight of dispersed teams, enhance productivity, and ensure vehicles and services meet performance and safety standards.

How does a manager remote automotive typically collaborate with cross-functional teams in a virtual setting?

As a Manager Remote Automotive, you will regularly coordinate with diverse teams such as engineering, sales, and customer support, often spread across different locations. Effective communication is key, utilizing tools like video conferencing, project management software, and shared documentation platforms to ensure alignment on project goals and timelines. You may also facilitate virtual meetings, set clear expectations, and foster a collaborative culture despite the physical distance. This role requires strong organizational skills and the ability to proactively address challenges that arise from remote team management.
What are the most commonly searched types of Remote Automotive jobs in Michigan? The most popular types of Remote Automotive jobs in Michigan are:
What are popular job titles related to Manager Remote Automotive jobs in Michigan? For Manager Remote Automotive jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Manager Remote Automotive jobs in Michigan look for? The top searched job categories for Manager Remote Automotive jobs in Michigan are:
What cities in Michigan are hiring for Manager Remote Automotive jobs? Cities in Michigan with the most Manager Remote Automotive job openings:
Manager Remote Automotive jobs near you

Automotive Sales BDC Manager - Remote

Freedom Motors USA

Battle Creek, MI • On-site, Remote

$75K - $100K/yr

Full-time

PTO

Posted 2 days ago

New

Job description

Responsive recruiter
Who We Are:
♿ Redefining ♿ mobility since 1987
Leading manufacturer and retailer of wheelchair-accessible vehicles
Nationwide, family-owned & operated, headquartered in Battle Creek, MI
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication for Freedom Motors USA. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team.
What you'll do:
  • Team Leadership & Remote Management
    • Recruit, onboard, and develop BDC team members with a focus on empathy, productivity, and communication excellence.
    • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews via video conference.
    • Monitor real-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout all hours of operation.
    • Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across all contact channels.
  • Video Demo Appointment Scheduling
    • Develop and execute a video demo appointment strategy that allows customers to experience conversions remotely via video.
    • Train BDC Mobility Advisors to confidently pitch, schedule, and confirm live video walkthroughs of accessible vehicles.
    • Work with VP of Sales and Sales Assistant to ensure accurate reporting of sales and sales activities.
    • Manage video demo calendar capacity, ensuring adequate specialist and videographer coverage for all scheduled demonstrations.
    • Track video demo show set rates, video demo kept conversion rates, and customer satisfaction scores separately from in-store KPIs.
  • Performance & KPI Management
    • Define, track, and report on individual and team KPIs daily, weekly, and monthly through Freedom Motors' CRM and reporting dashboards.
    • Analyze performance data to identify trends, coaching opportunities, and process improvements.
    • Implement performance improvement plans for underperforming team members in partnership with HR.
    • Present KPI scorecards and strategic insights to senior leadership in recurring review meetings.
  • Script Management & Quality Assurance
    • Develop and maintain inbound, outbound, video demo scheduling, and objection-handling scripts.
    • Review a minimum of 5 recorded calls per BDC team member weekly to ensure script compliance and compassionate communication.
    • Score all interactions using a Freedom Motors QA rubric that weighs both performance metrics and empathy indicators.
    • Update scripts quarterly and follow any product line changes, new conversion launches, or current marketing promotions.
  • CRM & Technology Oversight
    • Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
    • Configure BDC workflows, lead routing, and task automation within the CRM platform.
  • Customer Experience
    • Ensure all BDC team members are trained in disability etiquette, person-first language, and sensitivity best practices.
    • Develop resource guides for advisors covering common mobility conditions, WAV product categories, and funding sources.
    • Establish escalation procedures for complex customer needs, ensuring timely handoffs to Sales or Mobility Specialists.
    • Champion the Freedom Motors mission in every team interaction and customer touchpoint.

What you'll need:
  • Presently in a role as SALES BDC Supervisor or Manager with 3+ years of experience in an automotive BDC, call center, or inside sales environment.
  • Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
  • Proficiency with automotive or mobility-focused CRM platforms.
  • Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
  • Experience scheduling and managing virtual appointments or video-based demos/consultations.
  • Reliable high-speed internet and a professional, distraction-free remote workspace.
  • Experience in adaptive equipment, home health, medical device, or disability services sales is highly preferred.
  • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
  • Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context also highly preferred.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Compensation: $75,000.00 - $100,000.00 per year

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