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Automotive Fixed Operation Manager Jobs (NOW HIRING)

Ghent Motor Company

Fixed Ops Director

Greeley, CO · On-site

Minimum 5 years of automotive fixed operations leadership experience. * Previous experience as a Fixed Operations Director, Service Director, Fixed Ops Manager, or similar leadership position.

Ghent Motor Company

Fixed Ops Director

Greeley, CO · On-site

Minimum 5 years of automotive fixed operations leadership experience. * Previous experience as a Fixed Operations Director, Service Director, Fixed Ops Manager, or similar leadership position.

Ghentmotors

Fixed Ops Director

Greeley, CO · On-site

Minimum 5 years of automotive fixed operations leadership experience. * Previous experience as a Fixed Operations Director, Service Director, Fixed Ops Manager, or similar leadership position.

Ghent Motor Company

Fixed Ops Director

Greeley, CO · On-site

Minimum 5 years of automotive fixed operations leadership experience. * Previous experience as a Fixed Operations Director, Service Director, Fixed Ops Manager, or similar leadership position.

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Automotive Fixed Operation Manager information

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$33K

$65.3K

$110.5K

How much do automotive fixed operation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for automotive fixed operation manager in the United States is $65,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an automotive fixed operation manager?

Automotive Fixed Operation Managers are professionals who oversee the service, parts, and body shop departments within an automotive dealership. Their main responsibility is to ensure these departments run efficiently, provide excellent customer service, and meet financial goals. They manage staff, streamline processes, monitor performance, and implement strategies for growth and customer retention. Fixed operations refer to all the non-sales aspects of a dealership, making this role crucial for the dealership’s overall profitability and reputation.

What skills and qualifications are needed to be an automotive fixed operation manager?

To thrive as an Automotive Fixed Operation Manager, you need expertise in service department operations, inventory management, and automotive repair processes, typically supported by experience in dealership service management and relevant certifications like ASE or OEM training. Familiarity with dealership management systems (DMS), scheduling software, and parts management tools is crucial. Outstanding leadership, customer service, and problem-solving skills distinguish top performers in this role. These abilities ensure efficient department performance, high customer satisfaction, and profitability in a competitive automotive environment.

What are common challenges faced by automotive fixed operation managers and how can they be addressed?

Automotive Fixed Operation Managers often encounter challenges such as balancing customer satisfaction with profitability, managing parts inventory efficiently, and coordinating between service, parts, and collision departments. Effective communication and fostering a collaborative team environment are key to overcoming these challenges. Investing in staff training, utilizing data-driven scheduling, and implementing robust process controls can help maintain high service quality and streamline operations. Proactively addressing customer concerns and staying updated on industry best practices also contribute to long-term success in this role.

What is the difference between Automotive Fixed Operation Manager vs Service Advisor?

AspectAutomotive Fixed Operation ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures profitabilityActs as the liaison between customers and technicians, explaining repairs and estimating costs
Required CredentialsOften requires automotive service certifications and management experienceTypically needs customer service skills and automotive knowledge, certifications are optional
Work EnvironmentService department management, administrative tasks, team leadershipCustomer-facing, sales, and communication-focused

The Automotive Fixed Operation Manager focuses on managing the entire service department, including staff and operations, while the Service Advisor primarily interacts with customers to explain repairs and facilitate service orders. Both roles require automotive knowledge, but the manager's role is more administrative and strategic, whereas the Service Advisor emphasizes customer service and sales.

What cities are hiring for Automotive Fixed Operation Manager jobs?

Cities with the most Automotive Fixed Operation Manager job openings:

What are the most commonly searched types of Automotive Fixed Operation jobs?

The most popular types of Automotive Fixed Operation jobs are:

What states have the most Automotive Fixed Operation Manager jobs?

States with the most job openings for Automotive Fixed Operation Manager jobs include:

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For Automotive Fixed Operation Manager jobs, the most frequently searched job titles are:

Automotive Fixed Operation Manager jobs near you

Fixed Operations Programs Manager

Mahwah, NJ

Volvo Group
Machinery Manufacturing • 10K+ employees
Learn more about Volvo Groupexternal

Full-time

Posted 19 days ago

Job description

Let's introduce ourselves

The Fixed Operations Programs Manager (Automotive) is responsible for developing, implementing, and continuously improving service programs that enhance automotive retailer service department performance, increase service capacity, improve operational efficiency, and deliver a consistent premium customer experience.

What We Are Looking For

This role supports the evolution and expansion of Volvo Simplified Service, Lean+ initiatives, and future operational excellence programs by partnering with retailers (automotive OEM dealerships), field teams, and internal stakeholders to create scalable solutions that improve service delivery, technician productivity, and customer satisfaction. In addition, this role will help support retailers (automotive dealerships) with digital service tools such as electronic multipoint inspection (eMPI) and digital service drive tablets.

What you'll do
  • Lead the development, growth, and continuous improvement of Volvo Simplified Service and operational excellence programs by defining service standards, identifying improvement opportunities, and evolving processes that enhance workshop efficiency, retailer performance, and the customer experience.
  • Drive successful implementation and adoption of service programs across the retailer network through strong business coordination, cross-functional alignment, change management, communication planning, and partnership with field teams, retailers, training, and internal stakeholders.
  • Develop and execute Lean+ and workshop improvement initiatives focused on increasing service capacity, optimizing technician productivity, improving repair flow, reducing operational waste, and supporting retailer profitability.
  • Analyze retailer performance, workshop operations, and customer experience insights to identify process gaps, operational constraints, and improvement opportunities that enable data-driven actions and measurable business results.
  • Establish program governance, performance tracking, and reporting frameworks to measure effectiveness, monitor retailer adoption, identify best practices, and ensure long-term sustainability of service initiatives.
  • Create and maintain service tools, standards, and supporting materials that enable consistent retailer execution, improve operational discipline, and support a premium customer-focused service experience.
  • Partner with technical operations, digital teams, field leadership, and retailer partners to develop future-ready service solutions that support evolving customer expectations, vehicle technology, electrification, and long-term aftersales growth.
What you'll bring
  • 5 - 7 years' experience in retail (automotive OEM dealerships) or wholesale automotive
  • Fixed Operations experience (automotive OEM dealerships) highly preferred
  • Bachelor's degree (or equivalent experience) in Automotive with a specialty in Fixed Operations
  • Strong communication skills - both written and verbal
  • Excellent time management skills, including the ability to effectively and efficiently use time to focus on the most impactful activities while challenging those that distract from the identified goal
  • Strong analytical skills, attention to detail, a strong work ethic and ability to work as a team and adhere to tight deadlines
  • The ability to travel 50% including overnight travel

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