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Automotive Customer Relation Manager Jobs (NOW HIRING)

Pedder Auto Group

Customer Relation Specialist

Poway, CA · On-site

$3.0K - $5.7K/mo

Job Type Full-time Description The Pedder Automotive Group was founded in 2008 by Owner David ... Working closely with the General Manager, Sales Managers, and dealership team, the Customer ...

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How much do automotive customer relation manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for automotive customer relation manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Automotive Customer Relation Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Relation Specialist

Poway, CA • On-site

Pedder Auto Group
Automobile Dealers • 201 - 500 employees
Learn more about Pedder Auto Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction.

  • Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments.

  • Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics.

Job description

Description:

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley.


We pride ourselves in having a great work environment that translates to a great customer service experience.


Position Summary

The Customer Relations Specialist plays a key role in delivering an exceptional ownership experience after a customer purchases a vehicle. This position serves as the primary point of contact for post-sale customer support, helping to ensure satisfaction, resolve concerns, and strengthen long-term customer relationships.

Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance, and helps create a positive and memorable dealership experience.


Essential Duties and Responsibilities
  • Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction.
  • Support dealership and manufacturer customer satisfaction survey goals.
  • Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments.
  • Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics.
  • Coordinate and track due bills, outstanding commitments, and customer requests.
  • Maintain accurate records of customer interactions and communications.
  • Respond to customer inquiries via phone, text message, and email.
  • Collaborate with dealership leadership and team members to enhance the overall customer experience.
  • Identify opportunities to improve customer retention and satisfaction.
  • Assist with customer experience initiatives, special projects, and dealership objectives.
  • Perform additional administrative and customer service duties as assigned.
Qualifications
  • Previous experience in customer service, hospitality, administration, automotive retail, or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Exceptional organizational skills and attention to detail.
  • Ability to handle customer concerns professionally and effectively.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Basic computer proficiency and the ability to learn dealership software systems.
  • Self-motivated with the ability to work independently and as part of a team.
Physical Requirements
  • Ability to sit, stand, and work at a computer for extended periods.
  • Ability to communicate effectively in person, by telephone, and through electronic communication methods.
  • Ability to occasionally move throughout the dealership to assist customers and team members.
Compensation & Benefits

Compensation includes a competitive base plus performance-based incentives tied to customer satisfaction and survey performance.

Eligible employees may also participate in available company benefit programs, Our Auto Group is proud to offer a comprehensive benefit package including:

  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Several Supplemental Insurance Offerings
  • Life Insurance
  • Local Discount Programs
  • Employee Assistance Program
  • 401(K)
Requirements: