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Automotive Customer Experience Manager Jobs (NOW HIRING)

Nassco, Inc

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...

Weis

Customer Experience Manager

Binghamton, NY · On-site

$19 - $27/hr

Location Address: 160 Robinson Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: * Oversees ...

Weis Markets

Customer Experience Manager

Binghamton, NY · On-site

$19 - $27/hr

Location Address: 160 Robinson Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: * Oversees ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

Job Summary The Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing ...

Associa

Customer Experience Manager

Wilmington, NC · On-site

The Customer Experience Manager is responsible for overseeing and optimizing the complete customer journey for CAMS clients, from initial onboarding through long-term partnership and renewal. This ...

Nassco Inc.

Customer Experience Manager

New Berlin, WI · On-site

The Customer Experience Manager leads and develops the customer experience team, implements customer-focused strategies, and fosters a culture of collaboration, continuous improvement, and service ...

Five Below

Customer Experience Manager

Saint George, UT · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Automotive Customer Experience Manager information

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How much do automotive customer experience manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for automotive customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Automotive Customer Experience Manager jobs?

Cities with the most Automotive Customer Experience Manager job openings:

What are popular job titles related to Automotive Customer Experience Manager jobs?

For Automotive Customer Experience Manager jobs, the most frequently searched job titles are:

Infographic showing various Automotive Customer Experience Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Automotive Customer Experience Specialist

Canandaigua, NY • On-site

Vision Automotive Group
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about Vision Automotive Groupexternal

$18 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

We are seeking a reliable and customer-focused Automotive Assistant Service Advisor to support our service department. In this role, you will be the first point of contact for our customers, providing exceptional service by assisting with appointment scheduling, answering inquiries, and coordinating vehicle service needs. Your attention to detail and communication skills will help ensure a smooth and efficient customer experience.

Key Responsibilities:

  • Answer incoming customer calls in a prompt, courteous, and professional manner.

  • Schedule service appointments and confirm details with customers.

  • Assist with greeting customers in the service drive and gathering vehicle information.

  • Support service advisors by preparing repair orders and updating customers on service status.

  • Maintain accurate customer records and service history in the dealership management system (DMS).

  • Coordinate vehicle pickup and drop-off logistics, including shuttle services or loaner cars.

  • Follow up with customers post-service to ensure satisfaction and address any concerns.

  • Communicate with technicians to relay customer concerns and understand repair needs.

  • Help manage the daily service schedule to ensure optimal shop productivity.

  • Perform administrative tasks such as filing, data entry, and printing service documents.

  • Maintain cleanliness and organization of the service reception area.

Qualifications:

  • High school diploma or equivalent; automotive or administrative experience preferred.

  • Excellent communication and interpersonal skills.

  • Strong organizational and multitasking abilities.

  • Ability to remain calm and professional in a fast-paced environment.

  • Basic computer skills and familiarity with scheduling software or dealership management systems.

  • Valid driver’s license with a clean driving record.

Work Environment:

  • This position requires working in both an office setting and occasionally in the service drive or garage area.

  • May require standing for extended periods and some light physical activity.

Compensation: Competitive hourly rate or salary (based on experience) + potential performance bonuses
Benefits: [Health insurance, 401(k), paid time off, etc.]

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