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Automotive Customer Service Analyst Jobs (NOW HIRING)

Arrow Workforce Solutions

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Customer Service Analyst

Liverpool, NY · On-site

$20 - $23/hr

Tenure - Full Time, Ongoing Title - Junior Customer Service Analyst Location - Liverpool, NY Pay Rate - $20-$23/hr. depending on experience Hours - 1st shift: 8 AM-5 PM Mon-Fri Job Overview The ...

Arrow Workforce Solutions

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Customer Service Analyst

Liverpool, NY · On-site

$20 - $23/hr

Tenure - Full Time, Ongoing Title - Junior Customer Service Analyst Location - Liverpool, NY Pay Rate - $20-$23/hr. depending on experience Hours - 1st shift: 8 AM-5 PM Mon-Fri Job Overview The ...

Timken

Customer Service Analyst

Houston, TX

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for ...

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Automotive Customer Service Analyst information

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How much do automotive customer service analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for automotive customer service analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

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Infographic showing various Automotive Customer Service Analyst job openings in the United States as of June 2026, with employment types broken down into 11% As Needed, 44% Full Time, and 45% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Customer Service Analyst

Liverpool, NY • On-site

Arrow Workforce Solutions
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Arrow Workforce Solutionsexternal

$20 - $23/hr

Full-time

Posted 6 days ago

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Job description

Tenure - Full Time, Ongoing

Title - Junior Customer Service Analyst

Location - Liverpool, NY

Pay Rate - $20-$23/hr. depending on experience

Hours - 1st shift: 8 AM-5 PM Mon-Fri


Job Overview

The Junior Customer Service Analyst provides essential support to the Customer Service team by managing and analyzing inventory information for Vendor Managed Inventory (VMI) accounts. This entry-level position focuses on reviewing inventory data, consumption trends, and demand forecasts to help develop effective replenishment plans. The role works closely with Customer Service, Operations, and Planning teams to provide accurate inventory information, identify potential supply issues, and help ensure orders are fulfilled efficiently and on time.


Job Responsibilities


Inventory & VMI Support

  • Monitor and analyze inventory levels, historical usage, and safety stock requirements for VMI accounts.
  • Track inventory levels and identify potential stock shortages or excess inventory, providing timely updates to the Customer Service team.
  • Review customer demand trends and usage patterns to develop replenishment recommendations based on available data.
  • Review and verify inventory records, stock reports, and related documentation to ensure information is accurate across internal systems.


Customer Service & Order Support

  • Act as an internal resource for the Customer Service team regarding inventory availability, order status, and related issues.
  • Prepare and process work orders and replenishment schedules while coordinating with Production Planning to meet required specifications and timelines.
  • Support the Customer Service team by reviewing pricing, line-item details, and invoice information for accuracy before billing.
  • Research inventory discrepancies, shipping issues, and return requests and assist in identifying root causes and appropriate solutions.


Reporting & Process Improvement

  • Prepare regular inventory, order fill-rate, and VMI performance reports for internal management and customer service teams.
  • Assist with continuous improvement initiatives designed to improve inventory tracking, order processes, and communication between Customer Service and Supply Chain.


Qualifications & Requirements


Technical Skills

  • Strong working knowledge of Microsoft Excel, including VLOOKUPs, pivot tables, and data analysis.
  • Experience with or familiarity with ERP/WMS systems such as SAP, Oracle, or similar platforms.


Core Skills

  • Strong analytical and critical-thinking skills with the ability to identify trends and patterns within data.
  • Excellent written and verbal communication skills with the ability to collaborate effectively with multiple internal teams.
  • Strong attention to detail and commitment to maintaining accurate inventory and order information.
  • Effective problem-solving skills with the ability to investigate discrepancies and identify practical solutions.
  • Ability to prioritize tasks and work effectively in a fast-paced, team-oriented environment.