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Automotive Counter Professional Jobs (NOW HIRING)

Best Ford is seeking a detail-oriented and customer-focused Parts Counter professional to join our ... Responsibilities * Assist customers in locating and ordering the correct automotive parts.

Parts counter

Methuen, MA · On-site

$50K - $65K/yr

Best Ford is seeking a detail-oriented and customer-focused Parts Counter professional to join our ... Responsibilities * Assist customers in locating and ordering the correct automotive parts.

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Automotive Counter Professional information

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$12

$16

$18

How much do automotive counter professional jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for automotive counter professional in the United States is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an automotive counter professional?

To thrive as an Automotive Counter Professional, you need strong automotive parts knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, parts catalog software, and inventory management tools is essential. Excellent communication, problem-solving abilities, and attention to detail are standout soft skills in this role. These skills and qualities ensure accurate parts identification, efficient transactions, and high customer satisfaction in a fast-paced retail or service environment.

What are some common challenges faced by automotive counter professionals, and how can they be effectively managed?

Automotive Counter Professionals often face challenges such as handling a high volume of customer requests during peak hours, accurately identifying and sourcing the correct parts, and keeping up with constantly updating product catalogs. To effectively manage these challenges, it’s important to stay organized, leverage inventory management systems, and maintain open communication with both customers and the service team. Additionally, ongoing product training and building strong relationships with suppliers can help ensure quick and accurate service, making the job smoother and more rewarding.

What is the difference between Automotive Counter Professional vs Automotive Parts Specialist?

AspectAutomotive Counter ProfessionalAutomotive Parts Specialist
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications optional
Work EnvironmentRetail auto parts store, customer service focusAuto parts store, inventory management
Employer & IndustryAuto parts retailers, service centersAuto parts suppliers, repair shops
Search & Comparison IntentCustomer service, sales, parts orderingInventory, product knowledge, parts sales

Automotive Counter Professionals primarily focus on assisting customers, taking orders, and providing product information in retail settings. Automotive Parts Specialists often have a deeper product knowledge, handling inventory and technical details. While both roles involve customer interaction and parts knowledge, the Counter Professional emphasizes sales and service, whereas the Parts Specialist emphasizes technical expertise and inventory management.

What is an automotive counter professional?

An Automotive Counter Professional is a specialist who assists customers in automotive parts stores, garages, or dealerships by identifying, locating, and selling the appropriate vehicle parts and accessories. They provide expert advice, answer technical questions, and ensure customers get the correct parts for their vehicles. This role requires strong automotive knowledge, customer service skills, and the ability to use inventory management systems. Automotive Counter Professionals often interact with both retail customers and professional mechanics, playing a key role in the automotive supply chain.
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Cities with the most Automotive Counter Professional job openings:

What states have the most Automotive Counter Professional jobs?

States with the most job openings for Automotive Counter Professional jobs include:

What job categories do people searching Automotive Counter Professional jobs look for?

The top searched job categories for Automotive Counter Professional jobs are:

Infographic showing various Automotive Counter Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,727 per year, or $16.2 per hour.

Bilingual Auto Parts Counter Professional

Parts Authority

Chelsea, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


Parts Authority rating

6.0

Company rating: 6.0 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

347th of 417 rated retail wholesalers


Job description

Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority's catalog of over 3 million parts covering more than 125 million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full-time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as a Bilingual Auto Parts Counter Professional.

Responsibilities

The  Bilingual Auto Parts Counter Professional reports directly to Store Manager and will be responsible for inside sales activity within store. To succeed as a Bilingual Auto Parts Counter Professional, you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.

  • Build and maintain productive, long lasting relationships with existing customers
  • "Get the Sale!" -close sales to achieve goals
  • Work with customers in a professional, courteous manner
  • Become familiar with customers and their needs
  • Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
  • Accurately quote parts to customers
  • Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
  • Track lost sales
  • Promote company specials
  • Assist another counterman when necessary
  • Foster and qualify new sales opportunities with new and existing customers
  • Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.
  • Perform other duties as assigned.
  • Maintain and promote workplace safety
  • Securing and transferring cash or other assets. 
Qualifications
  • Minimum 3 years' experience in counter sales in a highly competitive market; prior success selling wholesale auto parts particularly in aftermarket industry preferred,
  • Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills....leave the Customer Satisfied.
  • Existing customer base a plus
  • Excellent negotiation, interpersonal and communication skills (both written and verbal)
  • Knowledgeable and Passionate about exceptional customer service and exceeding sales goals
  • Ability to build and maintain lasting business relationships
  • General automotive knowledge preferred
  • Results focused, producer, closer, committed to growth
  • Experience with POS system a plus
  • Proficient in MS Office applications, specifically MS Word and Excel preferred
  • Time management and organizational skills
  • Multi-lingual: Spanish and/ or Chinese (Mandarin or Cantonese) a plus
  • Ability to act and operate independently to accomplish objectives
  • Position requires an individual with an outgoing and assertive personality to take initiative, be pro-active, be very positive, and have a "can-do / seize-the-day" type attitude, tenacity in pursuit of goals.

We will give preference and top pay to candidates with many years of  directly relevant experience

Some of the benefits of being a part of our growing Parts Authority family:

  • Medical Coverage
  • Pharmacy Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and AD&D
  • Short Term Disability Coverage
  • Voluntary Short Term Disability Coverage
  • Voluntary Long Term Disability Coverage
  • Flexible Spending Account
  • Commuter Expense Reimbursement Account
  • Health Savings Account
  • Health Reimbursement Account
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • ID Theft Insurance
  • Legal Plan Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays, Sick and Vacation
  • Profit Sharing/401 (k) Plan
  • Employee Discounts on Merchandise

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status. "We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance." 

Employment Type: OTHER

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