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Auto Service Advisor Jobs in Portland, OR (NOW HIRING)

Rv Direct LLC

Service Advisor

Sandy, OR · On-site

Job Type Full-time Description Service Advisor with dealership experience If you are a natural people-pleaser and a good listener who also happens to love the great outdoors, then we have the perfect ...

Johnson RV

Service Advisor

Sandy, OR

Description Service Advisor with dealership experience If you are a natural people-pleaser and a good listener who also happens to love the great outdoors, then we have the perfect job for you. We ...

Swickard Auto Group

Service Advisor

Vancouver, WA · On-site

$50K - $120K/yr

Job Type Full-time Description Mercedes-Benz Sprinter Van Luxury & Hospitality B2B Account Management Vancouver, WA The Service Advisor is the face of our service experience - the person who sets ...

Jaguar Land Rover Portland

Service Advisor

Portland, OR · On-site

Service Advisor Department: Service * Free High Quality Employee Health Coverage* (available family coverage optional) * Free Employee Life Insurance* * Paid Vacation* * 401k Retirement Program with ...

Big Brand Tire

Sales & Service Advisor

Portland, OR · On-site

Description Service Advisor We're a results-focused, performance-driven team that knows how to ... auto repair. Now in over 10 states and growing fast, we're serious about two things: delivering ...

Kia of Portland

Service Advisor

Portland, OR · On-site

$60K - $120K/yr

Our service department is the heart of our customer experience, and we're looking for a friendly, knowledgeable Service Advisor to join our vibrant team. Youll be the crucial link between our valued ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Portland, OR

Auto Service Advisor information

See Portland, OR salary details

$12

$27

$48

How much do auto service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for auto service advisor in Portland, OR is $27.50, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $31.63 per hour, depending on experience, location, and employer.

Is an auto service advisor a hard job?

An auto service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires good communication skills and technical knowledge. The role can be demanding due to customer service expectations, multitasking, and working in a fast-paced environment, but it is manageable with proper training and experience.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

How much do auto service advisors make in the US?

Auto service advisors in the US typically earn an average annual salary of around $40,000 to $60,000, with experienced professionals and those working in high-volume shops earning higher wages. Compensation often includes commissions or bonuses based on sales and customer satisfaction, and strong communication skills are essential for success in this role.

What is an auto service advisor?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or customer satisfaction. Their compensation often depends on the dealership or repair shop, and they may also receive benefits such as health insurance and paid time off.

What are some common challenges faced by auto service advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an auto service advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Portland, OR? For Auto Service Advisor jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Portland, OR look for? The top searched job categories for Auto Service Advisor jobs in Portland, OR are:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,205 per year, or $27.5 per hour.

Service Advisor

Rv Direct LLC

Sandy, OR • On-site

Full-time

Re-posted 29 days ago

Job description

Job Type
Full-time
Description
Service Advisor with dealership experience
If you are a natural people-pleaser and a good listener who also happens to love the great outdoors, then we have the perfect job for you. We are looking for an experienced Service Advisor to join our fast-paced environment at Johnson RV. It's more than a Service Advisor, we need an outstanding communicator with a natural positive attitude. A person that has a strong work ethic and values taking ownership of the customer experience. The successful candidate will feel comfortable and confident in greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians. Must be sales-minded, as it is part of the role. This position will handle a volume of work flow and must be good at multitasking and shifting priorities as business needs dictate.
Responsibilities
• Attitude is everything - greet service department customers promptly and courteously
• Listen to each customer and clearly articulate needs to technician
• Provide accurate estimates of repairs / maintenance costs
• Follow up on repair status to efficiently inform customers
• Work with manufacturer and file claims in timely manner
• Notify customers when RV / trailer is ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
  • High school diploma or equivalent required
  • Prior service advisor experience is a plus
  • Prior warranty claims submission is a plus
  • Dispatching, customer service experience a plus
  • Proven ability to achieve profitability and growth
  • Ability to set and meet goals
  • Meticulous attention to detail
  • High degree of problem-solving skill
  • Thrives in a team environment
  • Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
  • Ability to be decisive and able to recognize and support the organization's preferences and priorities.
  • Strong communication skills, written and verbal.
  • Results oriented with the ability to balance other business considerations.
  • Self-motivated

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