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Auto Service Advisor Jobs in Columbus, OH (NOW HIRING)

Drive Direct

Service Advisor

Columbus, OH · On-site

In the role of Service Advisor , you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers' complaints and concerns.

Honda Marysville

Service Advisor

Marysville, OH · On-site

In the role of Service Advisor , you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers' complaints and concerns.

Toyota Direct

Service Advisor

Columbus, OH · On-site

In the role of Service Advisor , you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers' complaints and concerns.

HMAR Automotive LLC

Service Advisor

Marysville, OH

Description In the role of Service Advisor , you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers' complaints and ...

Ricart Automotive

Service Advisor

Groveport, OH · On-site

Join a Team That Drives Excellence Ricart Automotive, a family-owned dealership since 1953, is looking for a customer-focused Service Advisor to join our team. If you enjoy working in a fast-paced ...

Ricart Automotive

Service Advisor

Groveport, OH · On-site

$60K - $110K/yr

Join a Team That Drives Excellence Ricart Automotive, a family-owned dealership since 1953, is looking for a customer-focused Service Advisor to join our team. If you enjoy working in a fast-paced ...

Ricart Automotive

Service Advisor

Groveport, OH · On-site

$60K - $110K/yr

Join a Team That Drives Excellence Ricart Automotive, a family-owned dealership since 1953, is looking for a customer-focused Service Advisor to join our team. If you enjoy working in a fast-paced ...

Oxford Automotive

Service Advisor

Westerville, OH

$70K - $95K/yr

Our busy, full-service automotive shop is hiring Experienced Service Advisors. We are looking for smart, coachable, and hardworking team members to service our customer's cars. We offer a family ...

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Auto Service Advisor information

See Columbus, OH salary details

$11

$25

$43

How much do auto service advisor jobs pay per hour?

As of May 28, 2026, the average hourly pay for auto service advisor in Columbus, OH is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $28.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What does an auto service advisor do?

An auto service advisor acts as a liaison between customers and the auto repair shop, explaining repair needs, estimating costs, and scheduling services. They assess vehicle issues, communicate with technicians, and ensure customer satisfaction, often using diagnostic tools and maintaining detailed service records.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are popular job titles related to Auto Service Advisor jobs in Columbus, OH? For Auto Service Advisor jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Columbus, OH look for? The top searched job categories for Auto Service Advisor jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Auto Service Advisor jobs? Cities near Columbus, OH with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Columbus, OH as of May 2026, with employment types broken down into 3% As Needed, 65% Full Time, 16% Part Time, 3% Temporary, and 13% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $52,102 per year, or $25 per hour.

Service Advisor

Drive Direct

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Description:

In the role of Service Advisor, you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers’ complaints and concerns. Because you have an innate ability to efficiently manage multiple projects while regularly completing tasks on time, you will excel in this role. You will have real career growth opportunities, and work with great people and feel valued. Performance is currently looking for talented, service-centric people like you to apply for our Service Advisor role.


Why you’ll love working with us:

  • Associate recognition occurs daily through In-Store programs along with our monthly “Feed the Machine” incentive program. This along with TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for the associates and their families.

Employee Benefits Package:

  • TOP Level Compensation
  • HSA / FSA Health Plan
  • Dental / Vision Plan
  • Short / Long Term Disability
  • Life Insurance
  • Company Match Retirement
  • Paid Time Off
  • Employee Purchase program
The Performance ImpactExceptional · Team · Passion · CommunityRemember...a smile changes the delivery of everything. If you’re ready for a new and exciting career, take the first step and reach out to us today!Requirements:

What you’ll do as the Service Advisor:

  • Proactively greet all customers promptly with a professional and friendly attitude
  • Establish and maintain strong customer relationships that encourage repeat and referral business
  • Document and deliver fair, competitive, and transparent price quotes with the customer and dealership’s best interests in mind
  • Listen to customers to determine their primary concern and review additional maintenance needs
  • Provide all customers a full explanation of the action plan with a market price analysis of area competition to justify Performance price

What you’ll need to be our Service Advisor:

  • Casual, uninhibited, and persuasive extrovert with a tendency for informality
  • Persuasive, risk-taker; quick to connect and a strong drive for results
  • Friendly, understanding, willing and patient team player
  • Prior experience in account management, customer service, or retail sales required
  • Previous automotive service department or dealership experience highly preferred
  • Strong listening and problem-solving skills
  • High school diploma or equivalent
  • Valid driver’s license without restrictions

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