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Auto Physical Damage Jobs (NOW HIRING)

AIG

Casualty Claims Manager-Auto PD

Lenexa, KS

How you will create an impact The successful candidate will lead an adjusting team handling 1st and 3rd party auto physical damage claims including commercial auto, trucking losses and heavy ...

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Auto Physical Damage information

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$11K

$101.5K

How much do auto physical damage jobs pay per year?

As of Jun 16, 2026, the average yearly pay for auto physical damage in the United States is $100,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Auto Physical Damage vs Auto Appraiser?

AspectAuto Physical DamageAuto Appraiser
CertificationsInsurance Adjuster License, Auto Damage CertificationAuto Appraiser Certification, Insurance Adjuster License
Work EnvironmentCollision centers, repair shops, insurance companiesInsurance companies, independent appraisal firms
Primary ResponsibilitiesAssessing vehicle damage, estimating repair costsEvaluating vehicle value, determining claim payouts

Auto Physical Damage specialists focus on inspecting and estimating repair costs for damaged vehicles, often working directly with repair shops and insurance companies. Auto Appraisers evaluate vehicle value for insurance claims, including total loss assessments. While both roles require knowledge of auto damage and insurance processes, their core functions differ: one assesses damage for repairs, the other determines vehicle worth for claims settlement.

What are the key skills and qualifications needed to thrive as an Auto Physical Damage Adjuster, and why are they important?

To thrive as an Auto Physical Damage Adjuster, you need expertise in vehicle repair estimation, knowledge of insurance policies, and often a relevant degree or claims certification. Familiarity with claims management systems like CCC One or Mitchell, and possibly an adjuster license depending on the state, is typically required. Strong communication, negotiation, and analytical skills help you interact effectively with customers, repair shops, and other stakeholders. These skills ensure accurate claim assessments, customer satisfaction, and efficient resolution of auto damage claims.

What are some common challenges faced by Auto Physical Damage Adjusters, and how can they be managed effectively?

Auto Physical Damage Adjusters often encounter challenges such as managing a high volume of claims, accurately assessing vehicle damage, and negotiating settlements with repair shops and customers. Staying organized and maintaining clear communication with all parties involved can help manage workload and avoid misunderstandings. Continuous training in the latest vehicle technologies and repair methods also ensures precise assessments and efficient claim resolutions. Building strong relationships with repair facilities and leveraging digital tools can further streamline the claims process.

What is an Auto Physical Damage adjuster?

An Auto Physical Damage adjuster is a professional who evaluates and processes insurance claims related to damages sustained by vehicles, such as cars, trucks, or motorcycles, due to accidents, theft, vandalism, or natural disasters. They inspect the vehicle, assess the extent of the damage, estimate repair costs, and determine the insurance payout according to policy coverage. Their role often involves working closely with repair shops, policyholders, and insurance companies to ensure fair and timely settlements.
More about Auto Physical Damage jobs
What states have the most Auto Physical Damage jobs? States with the most job openings for Auto Physical Damage jobs include:
What job categories do people searching Auto Physical Damage jobs look for? The top searched job categories for Auto Physical Damage jobs are:
Auto Physical Damage jobs near you
Infographic showing various Auto Physical Damage job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $100,000 per year, or $48.1 per hour.
Auto Physical Damage Appraiser - Field

Auto Physical Damage Appraiser - Field

American Automobile Association

Chatsworth, CA • On-site

$35.94 - $47.87/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

AAA The Auto Club Group rating

7.5

Company rating: 7.5 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

196th of 261 rated insurance

Job description

Auto Physical Damage Appraiser - Field
Job Summary
This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance and determining repair costs. Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs. Works within specific limits and authority to resolve claims with well-defined procedures. Work typically includes repairs and total loss estimation of moderate to significant complexity.
Job Duties
  • Utilize physical inspections to complete accurate and thorough estimates for vehicle repair that are compliant with company guidelines, industry standards and applicable laws and regulations. Evaluation will include determining accident related damages and vehicle repairability.
  • As part of the estimating process, communicate and interact with a variety of individuals including insureds, claimants, repair facilities, internal claims staff and others. Explain the claim process, repair process, coverage or policy language as applicable. This could be through verbal conversations or in writing, all while in compliance with regulatory and stautory requirements.
  • Providing clear and concise documentation to support estimated damage via photos and detailed descriptions in claim files on company systems.
  • Negotiate within settlement authority to resolve claims. Including dispute resolution regarding repair costs and/or coverage.
  • Coordinate with internal departments
  • Respond quickly to customer needs and inquiries
  • Must be able to assist with Catastrophe duties as required
  • This position requires a higher degree of discretion and independent judgment in analysis and problem solving to effectively manage losses. Determine policy obligations by assessing damage components of the loss. Investigate and differentiate between allegations and facts in each loss. Respond quickly and effectively to customer needs and problems.
  • Determine policy obligations by assessing the damage from the loss and comparing it to the facts of loss.
  • Independently resolve claim exposures within level of authority.

Qualifications
  • Associates Equivalent combination of education and experience Preferred
  • Vocational Equivalent combination of education and experience Preferred
  • Bachelors Equivalent combination of education and experience Preferred
  • 4-6 years Claims experience Preferred
  • 4-6 years Estimating experience Preferred
  • Advanced understanding of automotive repair processes, vehicle systems and damage assessment. Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms.
  • Knowledge of Microsoft Office suite, general computer software and advanced line of business technical software skills required. (CCC Estimating Platform)
  • Excellent organization and planning recognition skills required
  • Excellent oral and written communication skills required
  • Interpersonal skills required
  • Customer service experience required
  • Judgment/Decision making. Ability to identify and resolve complex issues related to damage assessment and repair cost.
  • Commitment to continuous education
  • Must be flexible to assist on Catastrophe duty within the extended organization.
  • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
  • Collision Repair & Refinish Certification Tests (B Series) - Automotive Service Excellence Industry certifications such as I-CAR Platinum or ASE Preferred

The starting pay range for this position is:
$35.94 - $47.87
Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

What AAA The Auto Club Group employees say

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American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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