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Auto Insurance Customer Service Representative Jobs

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Insurance Customer Service Representative

New Orleans, LA · On-site

$22 - $24/hr

... for a Customer Service Representative (CSR) to serve as the primary point of contact for members of the Workers' Compensation Insurance Program. This position supports the Underwriting and LRA ...

NAPAA

Insurance Customer Service Representative

Miami, FL · On-site

$14 - $18/hr

The Personal Lines CSR at Del Campo Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and ...

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Auto Insurance Customer Service Representative information

See salary details

$26K

$48.4K

$73K

How much do auto insurance customer service representative jobs pay per year?

As of Sep 10, 2026, the average yearly pay for auto insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an auto insurance customer service representative do?

An Auto Insurance Customer Service Representative assists customers with their auto insurance policies by answering questions, processing claims, updating policy information, and resolving any issues or concerns. They serve as the primary point of contact between the insurance company and policyholders, providing information about coverage, billing, and policy changes. Their goal is to ensure customer satisfaction and help clients understand their insurance options and benefits.

What are the key skills and qualifications needed to thrive as an auto insurance customer service representative?

To thrive as an Auto Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, policy management software, and sometimes state insurance licensing are common requirements. Active listening, patience, and problem-solving abilities help representatives excel in addressing client concerns and building rapport. These competencies ensure accurate policy servicing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by auto insurance customer service representatives, and how can they be managed effectively?

Auto Insurance Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer concerns, and navigating claims processes. Effective management involves staying organized, using clear communication, and leveraging internal resources or escalation protocols when needed. Regular training and support from supervisors can also help representatives stay up-to-date on policy changes and best practices, ensuring they provide accurate and empathetic service even in stressful situations.

What is the difference between Auto Insurance Customer Service Representative vs Claims Adjuster?

AspectAuto Insurance Customer Service RepresentativeClaims Adjuster
CredentialsHigh school diploma; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentCustomer service centers, call centers, insurance officesField and office settings, investigating claims
Employer & Industry UsageInsurance companies, agencies, customer supportInsurance companies, adjusting claims for damages
Search & Comparison IntentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement

While both roles work within the auto insurance industry, the Auto Insurance Customer Service Representative primarily handles customer inquiries and policy support, whereas the Claims Adjuster investigates and settles claims. The roles differ in responsibilities but share similar credentials and work environments.

What cities are hiring for Auto Insurance Customer Service Representative jobs?

Cities with the most Auto Insurance Customer Service Representative job openings:

What states have the most Auto Insurance Customer Service Representative jobs?

States with the most job openings for Auto Insurance Customer Service Representative jobs include:

What are popular job titles related to Auto Insurance Customer Service Representative jobs?

For Auto Insurance Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Auto Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Licensed Insurance Customer Service Representative

Kerrville, TX • On-site

StaffMyAgency LLC
Recruiting and Staffing Services • 1 - 10 employees
Learn more about StaffMyAgency LLCexternal

$30K - $40K/yr

Full-time

Retirement, PTO

Posted 12 days ago

Job description

Justin Hamilton - State Farm Agency, located in Kerrville, TX is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to:
  • Answer phones and greet clients
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
You will receive:
  • $30,000 - $40,000 Salary (based on experience and insurance licensing)
  • Potential Commission/bonus
  • Paid Time Off (vacation and personal/sick days)
  • Retirement Plan
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
Requirements:
  • Insurance customer service experience preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license
  • Life and Health license
  • Bilingual; fluent in Spanish and English preferred but not required
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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