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Auto Insurance Customer Service Representative Jobs

Eagle Rock Insurance Agency

Insurance CSR/Producer

Berkley, MI · On-site

$36K - $50K/yr

Eagle Rock Insurance Agency is growing, and ready to add a new Insurance Customer Service Representative to our team! We pride ourselves on our excellent culture, and we are seeking someone who wants ...

Gene Hufford Agency, Inc

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Insurance Licensed Customer Service Representative (CSR)

Rapid City, SD · On-site

$55K - $75K/yr (+ commission)

Since 1989 Job Type: Full-Time Licensed Insurance Customer Service Representative (CSR) Job Summary Gene Hufford Agency, Inc. is seeking a sharp, dependable, and personable Licensed Insurance ...

Urgent

Hoch Insurance Agency Inc

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Insurance Customer Service Representative

Leo, IN · On-site

$11 - $21/hr (+ commission)

Insurance Customer Service Representative Seeking to add an exceptional Customer Service Representative to our Leo, IN location team. In this role you will be expected to provide prompt, professional ...

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ · On-site

$17 - $25/hr

INSURANCE CSR Department: 1335-Scottsdale Employment Type: Full Time Location: Scottsdale, Arizona Compensation: $17.00 - $25.00 / hour Description GENERAL SUMMARY: Responsible for insurance sales ...

Insurance Concepts of St Louis - Imperial

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

Insurance Concepts of St Louis - Imperial

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Licensed Insurance CSR

Arnold, MO · On-site

$20 - $23/hr

Role Description The Licensed Insurance CSR is a full-time, on-site role based in Imperial, MO. This position is responsible for assisting clients with policy questions, changes, and renewals, while ...

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Auto Insurance Customer Service Representative information

See salary details

$26K

$48.4K

$73K

How much do auto insurance customer service representative jobs pay per year?

As of Sep 10, 2026, the average yearly pay for auto insurance customer service representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an auto insurance customer service representative do?

An Auto Insurance Customer Service Representative assists customers with their auto insurance policies by answering questions, processing claims, updating policy information, and resolving any issues or concerns. They serve as the primary point of contact between the insurance company and policyholders, providing information about coverage, billing, and policy changes. Their goal is to ensure customer satisfaction and help clients understand their insurance options and benefits.

What are the key skills and qualifications needed to thrive as an auto insurance customer service representative?

To thrive as an Auto Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, policy management software, and sometimes state insurance licensing are common requirements. Active listening, patience, and problem-solving abilities help representatives excel in addressing client concerns and building rapport. These competencies ensure accurate policy servicing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by auto insurance customer service representatives, and how can they be managed effectively?

Auto Insurance Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer concerns, and navigating claims processes. Effective management involves staying organized, using clear communication, and leveraging internal resources or escalation protocols when needed. Regular training and support from supervisors can also help representatives stay up-to-date on policy changes and best practices, ensuring they provide accurate and empathetic service even in stressful situations.

What is the difference between Auto Insurance Customer Service Representative vs Claims Adjuster?

AspectAuto Insurance Customer Service RepresentativeClaims Adjuster
CredentialsHigh school diploma; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentCustomer service centers, call centers, insurance officesField and office settings, investigating claims
Employer & Industry UsageInsurance companies, agencies, customer supportInsurance companies, adjusting claims for damages
Search & Comparison IntentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement

While both roles work within the auto insurance industry, the Auto Insurance Customer Service Representative primarily handles customer inquiries and policy support, whereas the Claims Adjuster investigates and settles claims. The roles differ in responsibilities but share similar credentials and work environments.

What cities are hiring for Auto Insurance Customer Service Representative jobs?

Cities with the most Auto Insurance Customer Service Representative job openings:

What states have the most Auto Insurance Customer Service Representative jobs?

States with the most job openings for Auto Insurance Customer Service Representative jobs include:

What are popular job titles related to Auto Insurance Customer Service Representative jobs?

For Auto Insurance Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Auto Insurance Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

Cottage Grove, WI • On-site

Greater Insurance Service Corp
See more jobs at Greater Insurance Service Corpexternal

$37K - $52K/yr

Other

Dental, Retirement, PTO

Re-posted 16 days ago

Job description

Benefits:

401(k)

401(k) matching

Dental insurance

Paid time off

We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!

You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations.

Insurance Customer Service Representative Responsibilities

· Responds directly and promptly to client inquiries and requests

· Develops and maintains client service plans and manages mid-term changes

· Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.

· Responsible for new client setup and ongoing client maintenance in the appropriate agency management system

· Meets with clients as needed to review clients’ accounts as needed

· Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Representative Required Skills

· Strong sales and Customer Service skills

· Excellent active listening, interpersonal, and communication skills

· Prioritize and meet deadlines

· Computer experience with Windows based software and general office equipment

· Ability to work in a team based setting

· Attention to detail

Insurance Customer Service Representative Education and Experience

· High school diploma or equivalent required

· Insurance background

Insurance Customer Service Representative Licenses or Certifications

· Active Wisconsin insurance license

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