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Auto Insurance Customer Service Representative Jobs in Dallas, TX

StaffMyAgency LLC

Insurance Customer Service

Dallas, TX · On-site

$45K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Salary Potential: $45,000 - $75,000 ...

The Jonus Group

Personal Insurance CSR

Dallas, TX · On-site

$55K - $70K/yr

... insurance accounts, ensuring exceptional service delivery, and maintaining accurate policy ... Gather necessary information to prepare quotes for home, auto, renters, umbrella, recreational ...

The Reeves Agency

Customer Service Representative

Bedford, TX · On-site

$14.25 - $19.25/hr

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role ...

La Familia Insurance

CSR

Carrollton, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients while selling auto insurance policies. This role ensures customer needs are met through effective ...

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All JobsAuto Insurance Customer Service Representative JobsAuto Insurance Customer Service Representative Jobs in Dallas, TX

Auto Insurance Customer Service Representative information

See Dallas, TX salary details

$25.7K

$47.9K

$72.2K

How much do auto insurance customer service representative jobs pay per year?

As of Sep 11, 2026, the average yearly pay for auto insurance customer service representative in Dallas, TX is $47,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $54,400.00 per year, depending on experience, location, and employer.

What does an auto insurance customer service representative do?

An Auto Insurance Customer Service Representative assists customers with their auto insurance policies by answering questions, processing claims, updating policy information, and resolving any issues or concerns. They serve as the primary point of contact between the insurance company and policyholders, providing information about coverage, billing, and policy changes. Their goal is to ensure customer satisfaction and help clients understand their insurance options and benefits.

What are the key skills and qualifications needed to thrive as an auto insurance customer service representative?

To thrive as an Auto Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, policy management software, and sometimes state insurance licensing are common requirements. Active listening, patience, and problem-solving abilities help representatives excel in addressing client concerns and building rapport. These competencies ensure accurate policy servicing, customer satisfaction, and compliance with industry regulations.

What are some common challenges faced by auto insurance customer service representatives, and how can they be managed effectively?

Auto Insurance Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer concerns, and navigating claims processes. Effective management involves staying organized, using clear communication, and leveraging internal resources or escalation protocols when needed. Regular training and support from supervisors can also help representatives stay up-to-date on policy changes and best practices, ensuring they provide accurate and empathetic service even in stressful situations.

What is the difference between Auto Insurance Customer Service Representative vs Claims Adjuster?

AspectAuto Insurance Customer Service RepresentativeClaims Adjuster
CredentialsHigh school diploma; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentCustomer service centers, call centers, insurance officesField and office settings, investigating claims
Employer & Industry UsageInsurance companies, agencies, customer supportInsurance companies, adjusting claims for damages
Search & Comparison IntentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement

While both roles work within the auto insurance industry, the Auto Insurance Customer Service Representative primarily handles customer inquiries and policy support, whereas the Claims Adjuster investigates and settles claims. The roles differ in responsibilities but share similar credentials and work environments.

What cities near Dallas, TX are hiring for Auto Insurance Customer Service Representative jobs?

Cities near Dallas, TX with the most Auto Insurance Customer Service Representative job openings:

Infographic showing various Auto Insurance Customer Service Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,888 per year, or $23 per hour.

Insurance Customer Service Representative

Plano, TX • Remote

Allstate Insurance Agency - Kristie Barrett
See more jobs at Allstate Insurance Agency - Kristie Barrettexternal

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Insurance Customer Service Representative
Kristie Barrett Allstate Agency – Full Time

We are looking for an experienced licensed and motivated Insurance Customer Service Representative to join our Allstate agency team! If you’re someone who enjoys helping others, thrives in a fast-paced environment, and is looking for a long-term career with growth potential, we want to hear from you.
Hourly Base Pay + Commission | Average Total Compensation: $40K–$60K+ annually

Benefits
Base salary + uncapped commission
Paid training
Health, Dental, and Vision insurance
Paid time off (PTO) and paid holidays
Growth opportunities within the agency
Responsibilities
Provide excellent customer service to maintain strong client relationships
Handle policy changes, billing inquiries, and customer account updates
Process Evidence of Insurance and policy documents
Assist with cross-selling opportunities and referrals for additional products
Meet individual and agency performance goals
Identify opportunities for financial services and refer to appropriate team members
Requirements
Active Property & Casualty license (required)
Minimum 1 year of Allstate customer service experience (required)
Prior insurance experience required
Strong communication and problem-solving skills
Coachable, dependable, and results-driven
Positive and professional attitude
If you’re ready to grow your career with a supportive and high-performing team, apply today!

This is a remote position.