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Auto Collection Specialist Jobs (NOW HIRING)

Collabera

Collection Specialist

Greensboro, NC · On-site

$18 - $24.25/hr

Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system ... Previous Collection experience College degree desired, but not required Desire to resolve customer ...

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How much do auto collection specialist jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for auto collection specialist in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are Auto Collection Specialists?

Auto Collection Specialists are professionals responsible for contacting customers who have overdue payments on their auto loans or leases. They work to recover outstanding debts by negotiating payment plans, resolving disputes, and ensuring compliance with legal and company policies. Their role often involves maintaining accurate records, providing excellent customer service, and sometimes collaborating with repossession agents if necessary. Auto Collection Specialists play a key role in minimizing financial losses for lending institutions while helping customers find manageable solutions.

Is collection specialist a stressful job?

A collection specialist role can be stressful due to the need to handle difficult conversations with debtors and meet collection targets. The job often requires strong communication skills, patience, and the ability to manage pressure in a fast-paced environment.

What is the difference between Auto Collection Specialist vs Auto Finance Assistant?

Auto Collection SpecialistAuto Finance Assistant
Focuses on collecting payments and managing overdue accounts for auto loansAssists with processing auto loan applications and supporting finance department tasks
Requires knowledge of debt collection laws and customer service skillsRequires understanding of auto financing processes and customer support
Work environment often includes collections departments or finance officesWork environment typically involves finance or sales departments

The Auto Collection Specialist primarily handles overdue accounts and debt recovery, while the Auto Finance Assistant supports loan processing and customer service related to auto financing. Both roles require familiarity with auto finance procedures, but their core responsibilities differ in focus and daily tasks.

What are some common challenges faced by Auto Collection Specialists, and how can they be managed effectively?

Auto Collection Specialists often encounter challenges such as handling difficult customer interactions, meeting collection targets, and staying updated with compliance regulations. Successfully managing these challenges involves strong communication skills, empathy, and persistence when negotiating repayment plans with customers. Utilizing up-to-date account management software and participating in regular training sessions can help specialists stay organized and compliant. Additionally, collaborating with team members and supervisors provides valuable support and insights for handling complex cases.

What are the key skills and qualifications needed to thrive as an Auto Collection Specialist, and why are they important?

To thrive as an Auto Collection Specialist, you need strong knowledge of credit and collections processes, negotiation skills, and typically a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and basic office applications is important for efficiently tracking accounts and processing payments. Excellent communication, problem-solving, and resilience are vital soft skills for handling sensitive customer interactions and overcoming objections. These competencies ensure timely debt recovery while maintaining positive customer relationships and adhering to regulatory guidelines.

What jobs in the US pay 300,000 a year?

Auto Collection Specialists typically do not earn $300,000 annually; such high salaries are more common in executive, medical, legal, or specialized tech roles. High-paying automotive careers may include dealership owners or executive positions in automotive companies, often requiring extensive experience, sales skills, and industry knowledge. Most jobs paying $300,000 or more involve leadership, advanced expertise, or ownership responsibilities.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the General Manager or Dealer Principal, who oversees all operations and sales. These roles often earn high salaries plus bonuses based on dealership performance, with compensation varying by location and dealership size.

What does a collection specialist do?

A collection specialist is responsible for managing overdue accounts by contacting customers to recover unpaid debts, verifying account information, and negotiating payment plans. They often use collection software and must adhere to legal and company policies while maintaining professional communication. The role requires strong communication skills and attention to detail.
More about Auto Collection Specialist jobs
What job categories do people searching Auto Collection Specialist jobs look for? The top searched job categories for Auto Collection Specialist jobs are:
Auto Collection Specialist jobs near you
Infographic showing various Auto Collection Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,646 per year, or $21.5 per hour.
Collection Specialist

Collection Specialist

Collabera

Greensboro, NC • On-site

$18 - $24.25/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Collabera: Collections in Greensboro, NC 

Industry Banking and Finance

Location 4161 Piedmont Pkwy Greensboro, NC USA 27410

Job Title Collections

Duration 11 - 12 Months (Possibility of extension)

Work Schedule: 12 - 9 pm M-Th 8 - 5 Fri Every other Sat 8-12 with Flex day during week

Job Description:              

The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Training: M-F 8-5 Classroom training for 3 weeks. OJT will be regular shift hours

Must have Customer Service assessment 

REQUIRED MUST HAVE SKILLS: 

Excellent oral and written communication skills 

Strong negotiation skills 

Excellent organizational skills 

Ability to multi-task 

Must be able to work in teams 

Self-motivated and results-oriented 


Qualifications

Desired Skills: 

Previous Collection experience 

College degree desired, but not required 

Desire to resolve customer issues a must 

Home loans experience preferred

Additional Information

To get further details or to apply for this position please contact:

Elvin Gohil

973-598-3979

elvin.gohil(at)collabera.com

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