ZipRecruiter

Log In

1

Audience Services Manager Jobs in Indiana (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

Best Service Practices and Protocols * Surveys, Metrics and Standards * Data Analysis and ... Able to lead and facilitate meetings across the enterprise and across diverse audiences. * Able to ...

Marion Health

Patient Experience Manager

Marion, IN · On-site

Best Service Practices and Protocols * Surveys, Metrics and Standards * Data Analysis and ... Able to lead and facilitate meetings across the enterprise and across diverse audiences. * Able to ...

Marion Health

Patient Experience Manager

Marion, IN · On-site

Best Service Practices and Protocols * Surveys, Metrics and Standards * Data Analysis and ... Able to lead and facilitate meetings across the enterprise and across diverse audiences. * Able to ...

Zoom Drain

Service & Business Manager

Carmel, IN · On-site

  • Medical

  • PTO

... services * Find and create new sales leads from networking with our target audience. * Perform ... Dispatch technicians using Service Titan (CRM) to jobs throughout the day * Develop strategic plans ...

Vera Bradley

Sr. Manager, Customer Insights

Roanoke, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Works with Marketing team to build and assess audience campaign strategies based on knowledge of ... Bonus opportunity, identity protection, legal services, pet insurance, cell phone discount ...

SG Services, Inc.

Data Insights Manager

Bloomington, IN · On-site

$50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

SD is not only a full-service global physical and digital music distributor, but it also provides ... to grow audiences and revenues in a fast-moving, ever-changing marketplace Responsibilities:

SG Services, Inc.

Data Insights Manager

Bloomington, IN

$50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

SD is not only a full-service global physical and digital music distributor, but it also provides ... to grow audiences and revenues in a fast-moving, ever-changing marketplace Responsibilities:

SG Services, Inc.

Data Insights Manager

Bloomington, IN · On-site

$50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

SD is not only a full-service global physical and digital music distributor, but it also provides ... to grow audiences and revenues in a fast-moving, ever-changing marketplace Responsibilities:

next page

Showing results 1-20

All JobsAudience Services JobsAudience Services Manager JobsAudience Services Manager Jobs in Indiana

Audience Services Manager information

What is an audience services manager?

Audience Services Managers are professionals responsible for overseeing the customer service and front-of-house operations in venues such as theaters, concert halls, or event spaces. They ensure patrons have a positive experience by managing ticketing, resolving customer issues, supervising staff, and maintaining a welcoming environment. Their role often includes coordinating with other departments to guarantee smooth event operations and implementing policies that enhance audience satisfaction.

What are the key skills and qualifications needed to thrive as an audience services manager?

To thrive as an Audience Services Manager, you need strong customer service skills, experience in event operations, and often a degree in arts administration or a related field. Familiarity with ticketing software, CRM systems, and venue management tools is typically required. Exceptional communication, leadership, and problem-solving abilities help you engage patrons and manage staff effectively. These skills ensure smooth event experiences, high customer satisfaction, and efficient audience management.

What are some common challenges faced by an audience services manager, and how can they be effectively addressed?

Audience Services Managers often face challenges such as handling high volumes of customer inquiries, resolving ticketing issues, and ensuring positive patron experiences during busy event periods. To address these challenges, strong organizational skills and the ability to stay calm under pressure are essential. Collaborating closely with box office staff, ushers, and marketing teams can help streamline communication and problem-solving. Regular training and well-documented procedures also contribute to more efficient operations and better customer satisfaction.

What is the difference between Audience Services Manager vs Audience Engagement Coordinator?

AspectAudience Services ManagerAudience Engagement Coordinator
CredentialsBachelor's degree in marketing, communications, or related field; experience in audience managementBachelor's degree; experience in event planning or community outreach
Work EnvironmentTypically in theaters, museums, or entertainment venues overseeing audience servicesOften in marketing or outreach teams, focusing on community engagement
Employer & IndustryArts, entertainment, cultural institutionsNonprofits, arts organizations, event companies
Search & Comparison IntentUnderstanding roles in audience management and servicesFocusing on audience engagement and outreach strategies

The Audience Services Manager primarily oversees audience experience, ticketing, and customer service in cultural venues. The Audience Engagement Coordinator focuses on community outreach and building audience relationships. While both roles involve working with audiences, the manager handles operational aspects, whereas the coordinator emphasizes engagement strategies.

What are popular job titles related to Audience Services Manager jobs in Indiana?

For Audience Services Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Audience Services Manager jobs in Indiana look for?

The top searched job categories for Audience Services Manager jobs in Indiana are:

What cities in Indiana are hiring for Audience Services Manager jobs?

Cities in Indiana with the most Audience Services Manager job openings:

Audience Services Manager jobs near you

Manager of Volunteer Services

Indianapolis Zoo

Indianapolis, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Indianapolis Zoo rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

23rd of 37 rated wildlife parks and zoos

Job description

Do you believe volunteers can change the world? Are you passionate about building meaningful relationships, developing people, and creating exceptional volunteer experiences? At the Indianapolis Zoo, our mission is to protect nature and inspire people to care for our world. Every year, hundreds of dedicated volunteers donate thousands of hours to support that mission-and we're looking for an experienced leader to guide and grow this incredible program.


About the Role

The Manager of Volunteer Services leads all aspects of the Zoo's volunteer program, overseeing the recruitment, training, placement, recognition, and ongoing engagement of adult volunteers, Zoo Teens, volunteer groups, interns, and externs. This role partners with departments across the Zoo to ensure volunteers have meaningful opportunities while providing outstanding support for daily operations, conservation initiatives, guest experiences, and special events.

This is a full-time position that requires flexibility to work occasional evenings and weekends to support volunteer activities, recruitment events, and major Zoo events throughout the year.


Key Responsibilities

  • Lead the recruitment, interviewing, onboarding, placement, and retention of volunteers across the organization.
  • Develop and deliver volunteer orientation, training, recognition, and engagement programs that create an exceptional volunteer experience.
  • Partner with Zoo departments to assess volunteer needs and ensure programs effectively support organizational goals.
  • Manage volunteer coverage for signature events, including Zoobilation, Christmas at the Zoo, ZooBoo, XZOOberance, and other special events.
  • Oversee internship and externship programs from recruitment through placement.
  • Maintain volunteer records, program data, and reporting while managing the Volunteer Services budget.
  • Supervise the Volunteer Program Assistant and provide leadership, coaching, and professional development.
  • Ensure volunteer policies, procedures, and practices comply with organizational standards and applicable regulations.

What We're Looking For

  • Three to five years of leadership or management experience, preferably in volunteer management, nonprofit organizations, guest services, education, or a related field.
  • Demonstrated passion for volunteer engagement and creating meaningful experiences for diverse audiences.
  • Strong leadership, relationship-building, and communication skills with the ability to inspire volunteers, staff, and community partners.
  • Experience coordinating multiple projects, managing competing priorities, and maintaining accurate records.
  • Comfortable presenting to groups, facilitating training sessions, and representing the organization professionally.
  • Proficiency with Microsoft Office; experience with volunteer management software or CRM systems is preferred.
  • High School diploma required. Associate or bachelor's degree in business, communications, behavioral sciences, nonprofit management, or a related field is preferred.

Why Join Us?

Volunteers are essential to everything we do at the Indianapolis Zoo. From welcoming guests and supporting education programs to assisting conservation efforts and creating unforgettable special events, they help bring our mission to life every day. As the Manager of Volunteer Services, you'll have the opportunity to shape one of the Zoo's most impactful programs while helping volunteers make a lasting difference for wildlife, our guests, and our community.


Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.

What Indianapolis Zoo employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply