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Att Firstnet Jobs in Indiana (NOW HIRING)

EXOS

Systems Engineer II - HQ

Indianapolis, IN · On-site

Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet) Participates in 24/7 on-call rotation Perform other duties as assigned by management. What You Have Done: Excellent organizational ...

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What are some common challenges faced by AT&T FirstNet specialists when supporting first responders, and how can they be addressed?

AT&T FirstNet specialists often encounter challenges such as working under high-pressure situations, ensuring network reliability during emergencies, and rapidly troubleshooting technical issues for first responders. These challenges require strong problem-solving skills, the ability to stay calm under stress, and in-depth knowledge of wireless communications. Building strong relationships with public safety agencies and staying current with evolving technologies can help specialists anticipate and address issues proactively, ensuring uninterrupted service for those who need it most.

What are the key skills and qualifications needed to thrive as an AT&T FirstNet Specialist, and why are they important?

To thrive as an AT&T FirstNet Specialist, you need a solid understanding of wireless communication technology, network solutions, and experience in sales or customer support, typically supported by relevant technical certifications or a background in IT or telecommunications. Familiarity with FirstNet products, wireless devices, CRM systems, and mobile network infrastructure is often required. Strong interpersonal skills, problem-solving abilities, and effective communication help build relationships with public safety clients and address their unique needs. These skills are crucial for ensuring reliable service, customer satisfaction, and the successful deployment of mission-critical communication solutions.

What is AT&T FirstNet and who is it for?

AT&T FirstNet is a dedicated, nationwide wireless communications platform designed specifically for first responders and public safety professionals. It provides priority network access, enhanced security, and reliable connectivity during emergencies, ensuring that those who protect and serve can communicate effectively when it matters most. FirstNet is available to police, fire, EMS, and other eligible public safety entities, as well as supporting organizations that play a critical role in emergency response.

What is the difference between Att Firstnet vs Att Network Technician?

AspectAtt FirstnetAtt Network Technician
CertificationsFCC licenses, industry-specific trainingFCC licenses, technical certifications (e.g., CompTIA, Cisco)
Work EnvironmentFieldwork, outdoor installations, network setupField and technical support, troubleshooting, network maintenance
Employer & Industry UsagePrimarily in telecommunications, public safety networksTelecommunications companies, network service providers
Common Search & ComparisonYesYes

Att Firstnet and Att Network Technician roles both involve working with telecommunications networks, often requiring similar certifications and working in field environments. While Att Firstnet focuses on deploying and maintaining FirstNet public safety networks, Att Network Technicians handle broader network troubleshooting and support across various telecom services. Both roles are essential in ensuring reliable communication infrastructure.

What are popular job titles related to Att Firstnet jobs in Indiana? For Att Firstnet jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Att Firstnet jobs in Indiana look for? The top searched job categories for Att Firstnet jobs in Indiana are:
Att Firstnet jobs near you
Infographic showing various Att Firstnet job openings in Indiana as of June 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 21% Physical, 76% Hybrid, and 3% Remote job distribution.
Systems Engineer II - HQ

Systems Engineer II - HQ

EXOS (formerly Sondhi Solutions)

Indianapolis, IN • On-site

Full-time

Posted 7 days ago

Job description

What You Will Do:

* This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email, and ticket entry.

* Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems.

* New hire setup and orientation.

* Assign username, password, and access right permissions for the computer systems and applications.

* Identify, research, and resolve technical problems

* Maintain appropriate documentation on procedures, configurations, and equipment inventory.

* Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure.

* Monitor the ongoing operation and perform activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues.

* Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals.

* Network Cabling / Server reboots / general network troubleshoot.

* Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet)

* Participates in 24/7 on-call rotation

* Perform other duties as assigned by management.


What You Have Done:

* Excellent organizational, written, and verbal communication skills.

* Minimum 5 years experience of Tier 2 desktop support.

* Experience working in Active Directory, User Support and Group Policy support

* Windows based computer literacy, and familiar with helpdesk procedures.

* Knowledge of Microsoft Windows based software and troubleshooting techniques.

* Knowledge of PC hardware installation, troubleshooting, and resolution techniques.

* Ability to install and deploy Windows based PC's.

* Possess working knowledge of the Microsoft Office O365 Suite, including: Word, Excel, and PowerPoint.

* Microsoft Modern Workplace certification is desired.

* Ability to lift up to 50 lbs.